santacruzbicycles

@speed10: Josh got an opportunity to try something new.

We're not crying, it's just a little dust in our eyes... Big love to Loose for all the years together. It's been a long and amazing ride, from the full-on race days, to the revolutionary riding style that created a whole new terminology. Trying something new is what Loose has done every day of his riding career, and this is another jump in another direction. We wish him nothing but the best. Cheers Loosedog! We'll see you out there.

@ceecee: Health Canada found out because we told them. Same for the CPSC. This is considered a Voluntary Recall because we found the issue ourselves, then contacted the CPSC/Health Canada, our dealers and customers to notify them all of the issue.

@leon-forfar: GOOD REMINDER, It's in the recall registration instructions, if you have one of these specific models - DO NOT TAKE YOUR BIKE APART before sending in for testing. Just take it to your dealer ready to ride. They will send it in and only if it fails testing will it need to be stripped and replaced. And if that is needed they will do all the work. The consumer only has to drop a complete, running bike off, and will receive a complete, running inspected/replaced bike back..

@crohnsy: Ah, if it was only that simple... Even thought this is a voluntary recall, in the US (And in association with Health Canada) we still have to work with the Consumer Product Safety Commission (CPSC) and follow all their recall guidelines for what we are allowed to offer as a solution that applies to everyone. Typically this is 'Repair or Replace', but repairing individual frame components (Front triangle and/or swingarm) does not feel like a quick or good solution for the customer, so we all agreed to the replace the full frame or offer a frame voucher in equal value of the replacement to use if they want a different Santa Cruz product. Everyone agreed that this was a better solution.

@SkullsRoad: More than 90% of these specific frame versions needing to go in for inspection will be unaffected and returned. Doesn't even need to be disassembled other than for the packaging. We cover the costs for shipping, packaging, and any dealer charges. No cost to the bike owner.