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santacruzbicycles sarahmoore's article
Nov 27, 2020 at 12:01
Nov 27, 2020
Santa Cruz Bicycles Announces Recall on Some 2020 Aluminum Nomad, Bronson, 5010, & Furtado Models
@ceecee: Health Canada found out because we told them. Same for the CPSC. This is considered a Voluntary Recall because we found the issue ourselves, then contacted the CPSC/Health Canada, our dealers and customers to notify them all of the issue.
santacruzbicycles sarahmoore's article
Nov 26, 2020 at 16:03
Nov 26, 2020
Santa Cruz Bicycles Announces Recall on Some 2020 Aluminum Nomad, Bronson, 5010, & Furtado Models
@leon-forfar: GOOD REMINDER, It's in the recall registration instructions, if you have one of these specific models - DO NOT TAKE YOUR BIKE APART before sending in for testing. Just take it to your dealer ready to ride. They will send it in and only if it fails testing will it need to be stripped and replaced. And if that is needed they will do all the work. The consumer only has to drop a complete, running bike off, and will receive a complete, running inspected/replaced bike back..
santacruzbicycles sarahmoore's article
Nov 26, 2020 at 15:33
Nov 26, 2020
Santa Cruz Bicycles Announces Recall on Some 2020 Aluminum Nomad, Bronson, 5010, & Furtado Models
@crohnsy: Ah, if it was only that simple... Even thought this is a voluntary recall, in the US (And in association with Health Canada) we still have to work with the Consumer Product Safety Commission (CPSC) and follow all their recall guidelines for what we are allowed to offer as a solution that applies to everyone. Typically this is 'Repair or Replace', but repairing individual frame components (Front triangle and/or swingarm) does not feel like a quick or good solution for the customer, so we all agreed to the replace the full frame or offer a frame voucher in equal value of the replacement to use if they want a different Santa Cruz product. Everyone agreed that this was a better solution.
santacruzbicycles sarahmoore's article
Nov 26, 2020 at 10:41
Nov 26, 2020
Santa Cruz Bicycles Announces Recall on Some 2020 Aluminum Nomad, Bronson, 5010, & Furtado Models
@SkullsRoad: More than 90% of these specific frame versions needing to go in for inspection will be unaffected and returned. Doesn't even need to be disassembled other than for the packaging. We cover the costs for shipping, packaging, and any dealer charges. No cost to the bike owner.
santacruzbicycles sarahmoore's article
Nov 26, 2020 at 10:32
Nov 26, 2020
santacruzbicycles sarahmoore's article
Nov 26, 2020 at 10:28
Nov 26, 2020
Santa Cruz Bicycles Announces Recall on Some 2020 Aluminum Nomad, Bronson, 5010, & Furtado Models
"Scott Turner Working at Santa Cruz" @vemegen: Funny story, I once had an email conversation with a guy who wanted to start a bike brand, but we (Santa Cruz) make a bike model that uses his last name and he thought we should give him the rights to that bike name because it's his actual name. I just pointed out my own name and asked him if he thought I could claim the bike industry use rights to either of Scott or Turner??
santacruzbicycles sarahmoore's article
Nov 25, 2020 at 18:27
Nov 25, 2020
santacruzbicycles sarahmoore's article
Nov 25, 2020 at 18:22
Nov 25, 2020
Santa Cruz Bicycles Announces Recall on Some 2020 Aluminum Nomad, Bronson, 5010, & Furtado Models
@Alias530: These were frame components (Front triangle and swingarms) that never left the fabrication factory, other than for the paint process in question. It's only the color that was changed. Not sure what part of this seems dishonest. Painted one color, wanted another color and changed it. It's not a standard process for us, but seemed like a simple solution. Obviously we were very wrong about the "simple" part in the process.
santacruzbicycles sarahmoore's article
Nov 25, 2020 at 18:06
Nov 25, 2020
santacruzbicycles sarahmoore's article
Nov 25, 2020 at 17:12
Nov 25, 2020
Santa Cruz Bicycles Announces Recall on Some 2020 Aluminum Nomad, Bronson, 5010, & Furtado Models
@onemind123: No paint removal necessary. Doesn't do anything to the frame or finish itself. All good!
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