scarver233

I recently contacted POC to order a small replacement part which was lost from a two-year-old helmet. My first email went unanswered. The second email was answered. POC stated my helmet had been discontinued and small replacement parts were not available. They recommended I consider getting a newer model as they recommend "replacing your helmet every 3-5 years." POC included a link to one of their $250 helmets. This experience taught me POC does not support their products through the intended lifespan. If POC did, they would have parts available 3-5 years following a discontinuation of a model. My helmet model was discontinued in 2016! Instead, they'd like us to continue purchasing their overpriced and apparently unsupported products. Now my helmet is useless due to a missing part which costs a fraction of a dollar to produce. I'll never buy or support POC again.