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Mafia Bikes - Horror Stories and experiences dealing with them.

PB Forum :: BMX (20")
Mafia Bikes - Horror Stories and experiences dealing with them.
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flag dannydrew
Posted: Sep 9, 2011 at 5:47 Quote
I would like to raise awareness for Mafia Bikes and the way they run their business.

Part one: Dealing with potential customers

Mafia sure know how to talk to their customers.




Part two: Warranty

A few weeks ago my mate bought one of the first batches on sale in the UK and snapped it clean in two casing a hop up a tiny kerb. He contacted mafia and they told him it isn't warranty eligible as it was "abused" and because the original factory spec had been modified.

Guess what parts he changed?




The grips.






Thanks for your time and I hope you come to your senses and buy from a brand that have a good warranty and treat their customers with respect.

Cheers

Danny
flag tom-towers
Posted: Sep 9, 2011 at 6:06 Quote
funny how they dont like to deal with the problems either, they have deleted several comments from their facebook wall
(http://www.facebook.com/pages/Mafiabikes-bmx/107008349382393)
flag ginged26dj
Posted: Sep 9, 2011 at 6:13 Quote
this stuff really gets on my nerves they have an opportunity to do something good with in the biking community but instead decide to act like a bunch of dicks i for one will not be buying anything from them most take pride in their customer service obviously these dont
flag tom-towers
Posted: Sep 9, 2011 at 6:19 Quote
It also seems they have blocked me from contributing onto their facebook page.. they sure do value their customers...
flag p45tom
Posted: Sep 9, 2011 at 6:21 Quote
They have a lot of "likes" on facebook, being a general dick is not needed anywhere!
flag ginged26dj
Posted: Sep 9, 2011 at 6:22 Quote
been on their website Eek hi-ten frames are we stuck in the dark ages here
flag tom-towers
Posted: Sep 9, 2011 at 6:23 Quote
p45tom wrote:
They have a lot of "likes" on facebook, being a general dick is not needed anywhere!
Yess Tom. if you treat your customers like this i will cry.. haha (Tom sells morpheus bikes, roll up roll up, place your orders TODAY)
flag dannydrew
Posted: Sep 9, 2011 at 6:25 Quote
I am spamming f*ck out of them lol
flag iluvmyidentiti
Posted: Sep 9, 2011 at 6:32 Quote
end on the day dont buy a mafia they are a small company go with a big company u can trust ?
flag p45tom
Posted: Sep 9, 2011 at 6:43 Quote
Nah there are many small companies that are legit and that will offer exceptional customer service, far better and more personal than larger companies
flag dannydrew
Posted: Sep 9, 2011 at 6:45 Quote
But still, the way they spoke to me and several other friends was unacceptable.

They don't honour their warranty when their frames snap doing a small hop, which is complete and utter shite considering it's a BMX bike.
flag ginged26dj
Posted: Sep 9, 2011 at 6:48 Quote
i agree with Tom but when your just starting out its not really good practise to start saying f-you basically he could have said for those who thought it would never happen then left a pic like i said its really not good practise if your a very small company half the reason i bought a dartmoor was cause of slam69's customer service
flag road-cyclist
Posted: Sep 9, 2011 at 6:48 Quote
Sound like a dickhead company as if a bike has been modified if your mate changed the grips. And Danny, you can get banned from facebook for spamming lol
flag ginged26dj
Posted: Sep 9, 2011 at 6:49 Quote
i dont think he is too bothered as long as the message gets out there
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