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Trek Warranty

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flag codger69
Posted: May 22, 2014 at 14:04 Quote
This is a copy of a letter sent to Trek May 22 2014

Does the lifetime warranty mean it takes Trek a lifetime to honor it?
I purchased a Trek aluminum bike in 2007. A year later the frame was defective. It took from May to mid-July before I was able to ride again because Trek's local rep would not agree to a new frame without it being sent to Wisconsin. Trek took its sweet time unconcerned about the amount of time taken and leaving me without a ride.
I purchased a Trek Madone 5.2 in Oct. 2009. A brake appeared on the bottom of the chainstay after one summer of riding. I paid for the repair myself rather than send it to Wisconsin and be without a bike for months. 6 months later a break was found on the seat stay. I again paid for the same reason. (I weight 145 lb) In early May 2014 another break was found on the inside of the chainstay. Pictures were sent to Wisconsin and the retailer phoned as well as he knew this was a warranty issue. Trek said the pix were inconclusive and demanded the bike be sent back ensuring I would not have a bike to ride for at least another 6 weeks . So I paid again. The total in repairs to this defective frame is about the cost of a new frame. Worthless is the value of the "best warranty in the business" and lifetime = the length of time it takes Trek to honor the warranty.
flag chickendog
Posted: May 24, 2014 at 17:47 Quote
I have broken a chainstay on a Trek bike.I took it to my dealer and they had me going again in 2 weeks.It was impressive in my opinion,I have heard many negative comments about Trek and their frames and warranty service.I hope that if I need them again it wont be bad
flag Big-D427
O+
Posted: May 27, 2014 at 20:18 Quote
I had a tiny crack on the chainstay of my 2010 Fuel EX9. My local dealer, Trek Pro City had me up and running in less than 2 weeks. I guess it has a lot to do with the relationship between your dealer and the factory.
I couldn't be happier with the service I've received.
flag rbf192
Posted: May 31, 2014 at 21:53 Quote
I cracked a chainstay on my remedy 8 last year too, I am not from the US, it took less than 3 weeks for them to send me a replacement chainstay I just had to pay for the shipping from the US to my country. All this was done through my LBS.
flag MtbDiyShed
Posted: Oct 3, 2014 at 3:42 Quote
Big-D427 wrote:
I had a tiny crack on the chainstay of my 2010 Fuel EX9. My local dealer, Trek Pro City had me up and running in less than 2 weeks. I guess it has a lot to do with the relationship between your dealer and the factory.
I couldn't be happier with the service I've received.

Yip Agree, always be careful who you buy from Rather buy from big Guns like Chain Reaction etc. If Trek gives issues about warranties they'll think twice when the dealer is a big player.
flag scapegoat2010
Posted: Apr 5, 2015 at 4:49 Quote
I snapped the seat stay on my 08 fuel ex9 in october and its been 5 months that I have been off the saddle now. Trek was absolutely no help with the issue, redirecting me to my local trek dealer, that simply offered me a 1200 euro new frame. The specs of the new frame don't match my components and it would only be a further investment. I also asked myself if I had future problems with the 1200 euro replacement frame, would I simple be offered another 1200 euro frame?

I worked hard and long to get my fuel ex9 and since I am still a student, focusing on school and not a job, I don't have the luxury of simply buying a new frame. I am extremely disappointed in treks service and have been very frustrated over the last 5 months. The only solution I have concluded that will get me back on the trail is to weld the seat stay and reinforce it.

If you guys can redirect me, suggest, or simple share what you know, please do so.

Cheers
flag DUBL02
Posted: May 26, 2015 at 7:34 Quote
Hey Scapegoat, how did you make out with your frame? I had an '07 Fuel Ex8 and the frame broke at the down tube and bottom bracket area. Sent it to the shop and lost the whole summer waiting for a replacement. Finally got a new frame and thought i was going to have to spend a bunch of cash on new parts to fit. When i looked into it further, i was able to use everything i had already apart from the fork, the rear shock and the bottom bracket. I spent about $40 on the bb, $150 on the rear shock and $80 on the fork. The fork was a Spinner Aeris 130mm that i bought off here with a 15mm axle. I did this because i couldn't afford to blow $300 on a Fox set. I put a Float RP2 on the rear and made some bushings for it to fit and the frame came with the rear skewer and adapters for my existing QR hubs. So it didn't cost that much in the end. Just wanted to share my experience with the Trek warranty issue.
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