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My experience with yti shipping refound and reply

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My experience with yti shipping refound and reply

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flag Dirtyriders
Posted: Jul 13, 2020 at 0:51 Quote
Hello there, just want to inform everyone interested in buying from yt. 1+month ago i ordered a yt capra pro, which was avaiable and ready to ship, after 1 week yt tells me they have shipped the bike, only to find out they didnt until3-4days later(this was the first red flag) after 1 week of effective shipping i get the bike, wrong wheel size sadly, so i ask yt a return label and we agreed that i return the bike and get refounded. By today 3 weeks have passed since i sent the bike back, they have my bike for 2weeks already and didnt return my money, nore are they answering to any mails for days. Get a decent brand friends dont give this Cina import customer screwing brands any chance! Have a nice day everyone
flag Supermikhailmtb
Posted: Jul 13, 2020 at 18:23 Quote
Dirtyriders wrote:
Hello there, just want to inform everyone interested in buying from yt. 1+month ago i ordered a yt capra pro, which was avaiable and ready to ship, after 1 week yt tells me they have shipped the bike, only to find out they didnt until3-4days later(this was the first red flag) after 1 week of effective shipping i get the bike, wrong wheel size sadly, so i ask yt a return label and we agreed that i return the bike and get refounded. By today 3 weeks have passed since i sent the bike back, they have my bike for 2weeks already and didnt return my money, nore are they answering to any mails for days. Get a decent brand friends dont give this Cina import customer screwing brands any chance! Have a nice day everyone

Sorry for your situation, have you tried to call them?

I'm in Canada and had prompt responses to everything and they were very helpful. No issues ordering and my bikes are showing in transit with a tracking number and everything within days (bikes were in stock).

All the best.
flag PACNW-MTB
O+
Posted: Jul 13, 2020 at 19:25 Quote
Supermikhailmtb wrote:

Sorry for your situation, have you tried to call them?

I'm in Canada and had prompt responses to everything and they were very helpful. No issues ordering and my bikes are showing in transit with a tracking number and everything within days (bikes were in stock).

All the best.

I had a positive experience as well. I am in the USA.
flag SkateFaster
Posted: Jul 14, 2020 at 1:56 Quote
Had a mixed experience with them myself but my order is due to be shipped on Wednesday so I will assume up to 12 days after that I'll receive my bike.
It's definitely Europe that has the bigger problems with customer service, amplified by the current situation.
Also I notice you say that they informed you that they shipped it but then only actually did so a few days later. I received an invoice which looks like they are shipping on that day, but it actually contained a shipping date of a few days after. It's a bit confusing but did you receive the same? I think it's just the way they work.
flag PACNW-MTB
O+
Posted: Jul 14, 2020 at 5:25 Quote
SkateFaster wrote:
Had a mixed experience with them myself but my order is due to be shipped on Wednesday so I will assume up to 12 days after that I'll receive my bike.
It's definitely Europe that has the bigger problems with customer service, amplified by the current situation.
Also I notice you say that they informed you that they shipped it but then only actually did so a few days later. I received an invoice which looks like they are shipping on that day, but it actually contained a shipping date of a few days after. It's a bit confusing but did you receive the same? I think it's just the way they work.

I think this is probably how it works. I may be wrong, but it is likely to be the case or something similar:

YT sends out shipping notification once the shipping department has "created" the shipment in the shipping software. I'm pretty sure it is an automatic trigger that pushes the "shipped" e-mail. Depending on shipper and location, it may take a day or more for the shipper to actually pick the bike up and get put into their system, hence the seeming delay from the time a customer receives his "shipped" e-mail.
flag SkateFaster
Posted: Jul 14, 2020 at 6:08 Quote
PACNW-MTB wrote:
SkateFaster wrote:
Had a mixed experience with them myself but my order is due to be shipped on Wednesday so I will assume up to 12 days after that I'll receive my bike.
It's definitely Europe that has the bigger problems with customer service, amplified by the current situation.
Also I notice you say that they informed you that they shipped it but then only actually did so a few days later. I received an invoice which looks like they are shipping on that day, but it actually contained a shipping date of a few days after. It's a bit confusing but did you receive the same? I think it's just the way they work.

I think this is probably how it works. I may be wrong, but it is likely to be the case or something similar:

YT sends out shipping notification once the shipping department has "created" the shipment in the shipping software. I'm pretty sure it is an automatic trigger that pushes the "shipped" e-mail. Depending on shipper and location, it may take a day or more for the shipper to actually pick the bike up and get put into their system, hence the seeming delay from the time a customer receives his "shipped" e-mail.

Yes I agree. It's not ideal and it may have been what confused the original poster of the thread as they believed it was shipped on that day. YT's weakest point is customer service and communication. They don't do it deliberately, it's just their business model proves so popular but the size and scale of the business cannot cope. There are a lot of negative reviews on the internet about YT, but I do still see a lot of positive reviews about their products...taking a chance on them is a gamble I guess.....
flag Dirtyriders
Posted: Jul 17, 2020 at 22:41 Quote
Update. I am still waiting for the refound, so i cant buy a bike, yt takes at least half a week to reply to emails, they have my returned bike since19days and still couldnt check it and refound me, i ordered the bike from italy.
Regarding the shipping i asked via email since i found strange they took so long to ship AN avaiable bike, they told me it left the warehouse, which was false. Seems like this german brand is shitting on euw customers and only care about us and Canada now
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