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Best customer service/warranty ?

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Best customer service/warranty ?

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flag md126
O+
Posted: Sep 3, 2023 at 14:10 Quote
Hi everyone, looking at upgrading to a new bike. Interested in Santa Cruz, Yeti, Pivot, Revel, or Ibis.

All great top end boutique bikes so it will probably come down to who has the best customer service/warranty as that’s pretty important to me with a 6k + investment.

So far it seems Ibis or SC has the best warranty but I also like that Revel give discounts to military/First responders.

Any recommendations or info is greatly appreciated. Thanks!!
flag natas2125
Posted: Sep 5, 2023 at 15:31 Quote
Only have good things to say about SC's customer service/warranty.
flag cammy86
O+
Posted: Sep 29, 2023 at 17:57 Quote
I worked at a shop that was a Giant dealer and had them warranty a bike that was 11 years old. Giant didn't replace the frame because of it's age and didn't have them any more but gave the customer a cash value to replace it with another Giant bike
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