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Delivery issues

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Delivery issues

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flag theoverweightmountainbiker
O+
Posted: Jul 8, 2024 at 4:47 Quote
Hi all

I ordered a bike from Propain seven weeks ago that should have been shipped two weeks ago, however, I am still waiting and struggling to get any meaningful answers out of Propain. To say they have undermined any excitement I felt about getting a new bike would be an understatement. Anyway, I was wondering who else out there has had similar issues with them as it is getting to the point where I will be asking UK Trading Standards to open an investigation into their sales practices, particularly delaying orders until their Card service provider has transferred payments to them alongside their inability to delivery within a reasonable period of time and keep customers update.

Thanks

Andy
flag Noclevername
Posted: Jul 13, 2024 at 15:21 Quote
Hello, i have the exact same issue going on right now but Propain did just contact me stating a few parts were on backorder. Good to hear from them but its disheartening to only hear from them once we complain.[/
theoverweightmountainbiker wrote:
Hi all

I ordered a bike from Propain seven weeks ago that should have been shipped two weeks ago, however, I am still waiting and struggling to get any meaningful answers out of Propain. To say they have undermined any excitement I felt about getting a new bike would be an understatement. Anyway, I was wondering who else out there has had similar issues with them as it is getting to the point where I will be asking UK Trading Standards to open an investigation into their sales practices, particularly delaying orders until their Card service provider has transferred payments to them alongside their inability to delivery within a reasonable period of time and keep customers update.

Thanks

Andy

 


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