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bderricks RichardCunningham's article
May 28, 2015 at 15:17
2 hours
Commencal Meta V4 Race - Review
Hahaha you at least got offered a jersey. What a slap in the face though. "We effed up. These rims are less than we promised, but still good enough. You deal with it. Here's a jersey to wear so you can proudly represent our brand from the side of the trail while fixing your pinch flat, or while walking the streets while you wait for a replacement hub that still isn't in the mail yet." My initial response was : "About the rims, there have been maybe some mistakes on rims specs. The Meta V4 Limited have 28mm rims, and Meta V4 Plus have 26mm rims. We changed rims supplier on last production, but same quality level." .... Oh, my bad for expecting the rims specced on YOUR OWN website, which still hasn't changed as I write this http://www.commencalusa.com/PBSCProduct.asp?ItmID=1472025 I told them this was unacceptable. It's been over 2 days later and I still haven't heard anything back. They could have "solved this misunderstood" with me if they'd responded to my first email within a reasonable frame of time and sent me a hub that worked on the correct sized rim. I wouldn't have even said anything about the front wheel if I didn't feel from day one that they were ignoring/taking a shit on me. Chainreaction (who I have nothing but great things to say about from all my transactions) at least offered me an $100 gift voucher, since I bought the bike from them, but apparently we can't pursue the matter legally with Commencal because of this cute little clause they have on their website: Article 7.1: COMESPORT S.A. displays products for sale on their website with the necessary characteristics to allow the potential consumer to discover, before ordering, any essential information on a particular product required before buying. The descriptions, characteristics and illustrations of our products are produced with the greatest of care. Errors can appear however, as well as modifications carried out by COMESPORT S.A. We therefore take no responsibility for such disparities, nor can the validity of the transaction be called into question. Basically, it's up to the customer to do their research as to whether the advertised product is the actual product they give you, before you order it. Second of all, even if they modify or make a mistake on anything listed in the product specifications or pictured, the purchasing contract remains legally valid and there is nothing you can do about it but bend over and take it. I maintain my earlier stance of 10/10 would recommend putting your money in a different companies' pockets
May 26, 2015 at 13:49
2 days
bderricks RichardCunningham's article
May 26, 2015 at 6:54
2 days
Commencal Meta V4 Race - Review
And if you want a more detailed version of my issues refer to my comment a bit lower down. Or you could actually read and respond to the email i sent on Friday morning. You should check the commencal forum too.
bderricks RichardCunningham's article
May 26, 2015 at 6:47
2 days
Commencal Meta V4 Race - Review
It starts off by getting loose here and there- you notice that you can tighten the axle further than before as well. Eventually it just seizes altogether. It's happening to tons of people. Gabgee, order a replacement now, cause your wheel doesn't have much longer, and commencal is unlikely to help you within a month or two
bderricks RichardCunningham's article
May 25, 2015 at 6:22
May 25, 2015
Commencal Meta V4 Race - Review
The caption on the front page should read "Andorra's new offering will make you want to ride everyday. But you won't be able to, because if you do, the rear hub will seize in under three weeks, and our clearly inadequate warranty department is unlikely to help you anytime soon. Also, if you notice yourself pinch-flatting more often than usual it's because you may have gotten one of the many bikes we shipped out with 25.5mm external width rims. Yes we will make you pay to upgrade to our 28mm rims, even though that's what we advertised, and what you already paid for" Although I guess that isn't quite so catchy.
bderricks RichardCunningham's article
May 25, 2015 at 6:01
May 25, 2015
Commencal Meta V4 Race - Review
It's a V4 according to the stickers on my bike and the receipt. A couple things of note: my rear hub seized completely after owning the bike for twenty days. it took over a week just to get a response from Commencal's warranty people, and in our 6 days of communication, have made it as far as them asking me for pics. Second thing is the wheels on my bike and many others, which are advertised both on the commencal site, and chainreaction as 28mm, actually have a external width of 25.5mm. Not only has commencal given the 'solution' of allowing us to pay a discounted rate to upgrade to their actual 28mm rims (read: what we actually paid for), but they haven't even changed the specs on their website, even now that this has been brought to their attention. As an owner: great bike, love how it rode, however come Friday it will have been an ornament for longer than it was ever rideable, and with the slow and shitty response time of their warranty department (mixed with the fact that they only want to send me a new hub and have me get the wheel built myself), it will be some time yet before i can pedal it around, as one might expect from a brand new bike. Not how i wanted to be training for race season. Mix that with the blatantly false advertising and lack of customer support on the 25.5mm rims, and you have a sour customer. 10/10 would recommend putting your money in a different companies pockets.
May 24, 2015 at 17:53
May 24, 2015
bderricks mtbstrengthcoach's article
May 20, 2015 at 15:24
May 20, 2015
The Science of Going Downhill Faster
...So I learned that the reason that I always get beat by guys that are better riders than me, is because they are better riders than me. Shocker.
May 19, 2015 at 14:21
May 19, 2015
May 15, 2015 at 23:15
May 15, 2015
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