Koo Bikes

Name Koo Bikes
Type Bike Shop
Website
Phone 01752 710560
Geo
Address
New Victoria Hosue, Weston Park Rd
Plymouth
PL3 4NU
United Kingdom flag
23
Avg: 4.1 (9 votes)
write a review
"A new generation of cycle store"

Our roots lie in running great bike shops; we believe we can bring some of that old fashioned service to our global community of online customers. Our mission is provide the best possible bike products handpicked by us and wrapped up with some outstanding benefits.

FAST AND FREE WORLDWIDE DELIVERY*
PRICE MATCH PROMISE
365 DAYS FOR FREE RETURNS (WE'LL COVER THE POSTAGE)
AND THE BIG ONE……
5% REWARD EVERY TIME YOU BUY FROM US!

We are always here and happy to chat through and purchases with you, offer price matching or just talk bikes!
Checkout out our Facebook page and get £5 OFF any order just by liking us.

We are here to take down the big boys, will you join us?!

Nearby Riding Areas

titletrails
Cann Woods 55 trails
Gawton Gravity Hub 1 17 trails
Dartmoor 22 trails

9 Reviews for Koo Bikes

  • + 3
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 Purchased Park Tools product on 1/12/15 and now 30/12/15. Won't answer emails from me or Amazon. Website "down for maintenance", no longer an eBay seller. Something tells me my money was taken just before they went under???
DO NOT BUY FROM THEM!!
  • + 1
flag celestion79 (Jan 8, 2016 at 8:30)
 exactly the same here
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  • + 2
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 Took my money, sent me nothing. Won't refund. Won't answer emails. Barred me for posting on their Facebook when I told the truth about what happened and my messages got deleted or removed. They said they would send refund, but nothing. They tell lies. Gone down hill last 6 months by all the bad reviews and complaints I've read about them.

No doubt this review will be removed but it's the truth.
Worst experience ever.
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  • + 2
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 Used these guys a few times now. First was last summer, thought id take a punt on some cheap muddy mary's they had, earned enough of their points to get some free tubes too. Used them ever since, returned some shoes after crimbo (to small for the missus), no hassle and full refund as the others were out of stock. would definitely recommend.
[Reply]
  • + 1
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 Koo bikes look good at first stating price promise and rewards scheme... but they would not honour the 'price match promise'.
This leads me to wonder what else they won't honour!
The product I had requested a match on was within the conditions. The excuse I received was that they could not beat the price.... well thats not a price match proimise... is it!!!?
The item was a VDO A8+ Wireless cycle computer, Koo bikes priced at £26.52. Wiggles price £18. They would not match it and weren't very happy when I told them I will spread the word that they don't honour what is clearly stated on the website....!
Links below.
koo-bikes.com/vdo-a8-wireless-cycle-computer.html
www.wiggle.co.uk/vdo-a8-plus-wireless-cycle-computer-1
  • + 2
flag twassell (Apr 7, 2014 at 3:24)
 I've used koo bikes a few times and to be fair to them ...their website does state that they will "...do our absolute best to match or better it..." - not "guaranteed to beat any price" as you seem to have interpreted it. If you managed to find it for 9 quid cheaper elsewhere why didn't you just buy it elsewhere? please don't say because "it was out of stock" because their price promise again states that "Product must be in stock on the day". Oh and their points scheme works, used it straight after buying some tyres last summer, managed to get free tubes from it Big Grin
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  • + 3
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 The main reason I shop with these guys is they offer great service and give me points on every purchase, which I have not seen from a bike shop before.
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  • + 2
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 Go out of their way to give you good advise. Great prices too. Definitely recommend!
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  • + 1
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 Good selection of products and always put in the extra effort to make sure that satisfaction is guaranteed. Would definitely recommend these to anybody
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  • + 1
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 fast delivery and service returning some shoes that were the wrong size, got the right size sent out the same day!
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  • + 1
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 would really recommend. Prices were good and the customer service was the best I've found yet. Would use again for sure.
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