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Santa Cruz Bicycles
5 Reviews for Hibike
(Feb 27, 2018 at 6:32)
Very poor service. I purchased knee pads from them. The pads were too small. I had to pay for the delivery to me and back to them. Meanwhile, they increased the price of the pads by 10 € and I could not get the bigger size for original price. So they give money back BUT don't give it all back. They keep 11€ for no reason. Fight continues. Hibike, never again.
(Feb 13, 2015 at 2:54)
Bromptpn riders beware
3 months after lodging a complaint for missing parts for my B&W Brompton case still no results
Again non existent customer service
More than 20 emails with no result.
Don't buy from this appalling retailer!
(Nov 5, 2014 at 17:31)
non existent customer service. I have received a defective bike case for my Brompton folder from them. It arrived with a broken lock.
They lead me on, promising to work with me to replace the lock, just long enough till the time window for return ran out per PayPal guidelines. Now they won't answer emails. When I initially started a claim on PayPal, they actually emailed me to tell me they will NOT help me with anything, until I retract my complaint.
Save yourself the trouble and stay away.
(Jan 13, 2014 at 4:46)
Hibike is my first choice for parts as they have a mature web shop frontend ( it actually takes my packstation address correctly from the paypal express-buy facility , which many do not ) The status feedback is excellent , The prices are amongst the cheapest and the turnaround time is superb.
(Jan 27, 2014 at 5:47)
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