Are charges for warranty work normal?

PB Forum :: Mechanics' Lounge
Are charges for warranty work normal?
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flag Explodo
Posted: Nov 12, 2019 at 13:26 Quote
So, I have a quite dentisty bike from a local shop. The frame was failing in less than a year and the shop looked at it and said, "That's a warranty repair!" They take the bike and tell me "There may be a service charge." It turns out the service charge is $225...for a warranty repair.

That doesn't seem right to me. Is it normal?
flag jkutcher
O+ FL
Posted: Nov 12, 2019 at 13:35 Quote
This is normal. The warranty is through the manufacturer. They are replacing the part for free but that doesn't cover the shops work they have to do.
flag AdamHamzah
Posted: Nov 12, 2019 at 13:36 Quote
Explodo wrote:
So, I have a quite dentisty bike from a local shop. The frame was failing in less than a year and the shop looked at it and said, "That's a warranty repair!" They take the bike and tell me "There may be a service charge." It turns out the service charge is $225...for a warranty repair.

That doesn't seem right to me. Is it normal?

That'll be for labor, the shop has to disassemble, send away and then reassemble. It's normal in most shops here in New Zealand.
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