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Contacting Sram/ Rock Shox

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Contacting Sram/ Rock Shox
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flag DirtMerchant24
Posted: Jul 19, 2009 at 16:41 Quote
Does anyone know how I can contact rock shox via email or phone?
flag hondarider241
Posted: Jul 19, 2009 at 16:44 Quote
WORLD HEADQUARTERS
Chicago, Illinois U.S.A.
SRAM Corporation
1333 N. Kingsbury, 4th Floor
Chicago, Illinois 60622
Phone: +1-312-664-8800
Fax: +1-312-664-8826

there ya go
hope that helps
they do not have an email though...ive tried lookin for it but couldnt find it
flag transam711
O+
Posted: Jul 23, 2009 at 22:19 Quote
Why do you need to contact SRAM?
flag hondarider241
Posted: Jul 24, 2009 at 8:37 Quote
because SRAM owns RockShox
flag stryke
Posted: Jul 24, 2009 at 9:14 Quote
you cant

you must go through your lbs, they do not deal directly with customers
flag devonvig
O+
Posted: Jul 24, 2009 at 9:38 Quote
With most large manufacturers, you can contact them with basic questions but for specific service (parts, warranty etc.) you almost always have to go through a shop or other intermediary. It seems kind of stupid to me but then again, I guess that they would be flooded with poorly filled-out forms and stupid requests for warranty.
flag transam711
O+
Posted: Jul 24, 2009 at 12:05 Quote
hondarider241 wrote:
because SRAM owns RockShox

I understand that, bud. I'm wondering why he wants to contact them, ie if there's something wrong with his boxxer, vivid, juicies etc
flag DirtMerchant24
Posted: Jul 25, 2009 at 17:36 Quote
rmx711 wrote:
hondarider241 wrote:
because SRAM owns RockShox

I understand that, bud. I'm wondering why he wants to contact them, ie if there's something wrong with his boxxer, vivid, juicies etc


Seal problems.
flag transam711
O+
Posted: Jul 25, 2009 at 19:16 Quote
DirtMerchant24 wrote:
rmx711 wrote:
hondarider241 wrote:
because SRAM owns RockShox

I understand that, bud. I'm wondering why he wants to contact them, ie if there's something wrong with his boxxer, vivid, juicies etc


Seal problems.

That's not a problem. That's poor maintenance or shit seals.
flag stryke
Posted: Jul 26, 2009 at 1:28 Quote
DirtMerchant24 wrote:
rmx711 wrote:
hondarider241 wrote:
because SRAM owns RockShox

I understand that, bud. I'm wondering why he wants to contact them, ie if there's something wrong with his boxxer, vivid, juicies etc


Seal problems.

so change them? takes like 10 minutes
flag DirtMerchant24
Posted: Jul 26, 2009 at 10:26 Quote
stryke wrote:
DirtMerchant24 wrote:
rmx711 wrote:


I understand that, bud. I'm wondering why he wants to contact them, ie if there's something wrong with his boxxer, vivid, juicies etc


Seal problems.

so change them? takes like 10 minutes

Except I already did and it still leaks oil on my stanchons.
flag stryke
Posted: Jul 26, 2009 at 12:00 Quote
and what are you expecting rockshox to do about it?
flag crash23
Posted: Jul 26, 2009 at 12:05 Quote
DirtMerchant24 wrote:
stryke wrote:
DirtMerchant24 wrote:



Seal problems.

so change them? takes like 10 minutes

Except I already did and it still leaks oil on my stanchons.

thats pretty typical for boxxers if you are riding them a lot. not bad for them, just put new oil in every few rides.

rock shox is going to laugh at you if you try to get that warrantied. not really a warranty problem at all.
flag DirtMerchant24
Posted: Jul 26, 2009 at 12:48 Quote
crash23 wrote:
DirtMerchant24 wrote:
stryke wrote:


so change them? takes like 10 minutes

Except I already did and it still leaks oil on my stanchons.

thats pretty typical for boxxers if you are riding them a lot. not bad for them, just put new oil in every few rides.

rock shox is going to laugh at you if you try to get that warrantied. not really a warranty problem at all.


I wasn't planing on geting them warrantied, I was just wondering what was going on because it started right as I bought it, before I rode at all. I changed the seals and no difference. I am not expecting to get a new fork or anything, just asking questions. I also didn't know that was typical for boxxers for my brother has the same fork as me and it never does that. His stanchons always stay clean.
flag Stoked-Commencal
Posted: Jul 26, 2009 at 12:58 Quote
Its a problem with rockshox's tolerances, the stanchions are just a tiny bit too small. Not really a problem.
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