Cannondale ''warranty'' - negative experience

I decided to showcase my recent negative experience with Cannondale's "lifetime warranty". As my case of warranty claim got rejected, although in my and also LBS's opinion, this should be by the book frame replacement, I will go through the whole process step by step, supported by images and actual discussion between importer and Cannondale EU.

First of, sorry for my English, it's not my 1st language.

Before we start the story, here are some information about the bike:
- Cannondale Claymore 2 (2013)
- purchased 31. May 2013
- 1st owner, with the original bill etc.
- the bike parts that were changed since new: brakes, shifter levers, bar, stem, grips, crank arms, saddle+ seatpost, 20T chainring front

Bike fresh from the store


The bike was since then used for AM riding and 3 bike park visits (light use) - I had DH bike (Spec Demo) for abuse...

On 13th of February 2015, while doing service (of course, till then, I already spent ~400usd for parts and service, including the Fox Dyad shock), I noticed a crack at the conjunction of toptube and headtube at the weld.
There has been similar cases of the crack, seen on the internet, which have been replaced under warranty.
For example:
- http://fotos.mtb-news.de/p/1508346
- http://www.mtb-news.de/forum/t/cannondale-claymore-2011-neuer-freerider-auf-jekyll-basis.469131/page-63
- http://www.mtb-news.de/forum/t/cannondale-claymore-2011-neuer-freerider-auf-jekyll-basis.469131/page-66

Photo of the bike and the crack


Of course I immediately went to the store, where I bought the bike and the seller took the bike over and sent a warranty claim request to the importer, which then forwarded it to EU distributor.

Reply from the Cannondale EU
(deleted)


The rest of the conversation between our importer and Cannondale EU is as follows:
(deleted)


This was the last email between importer and EU distributor since then (as I know) and on my request they send me the above shown conversation.
On 12th of March (10 days ago) I sent my reply directly to Cycling Sports Group Europe B.V. and EMEA-warranty, as shown below. I didn't get any reply yet, and will now try to reply via importer.

My reply to Cycling Sports Group Europe B.V. and EMEA-warranty



As you can see, I'll do my best effort to make this warranty issue, which should be solved without a question, go through!
I also hope this example will help and aware other people about the problem. If anybody has had similar case, especially with the Claymore (solved or rejected), please post it in this thread or post a link.

Thanks for reading.
Daniel