giantbicyclecanada

About Us: Giant is the world’s leading brand of high-quality bicycles and cycling gear. Part of the Giant Group, which was founded in 1972, the brand combines craftsmanship, technology, and innovative design. Giant has long been one of cycling’s main catalysts for change. We introduced lighter, stronger aluminum frames at a time when the industry standard was steel. We were first to make carbon fiber bikes widely available to the world. We defined the look and feel of modern road racing bikes with our Compact Road technology. And we revolutionized off-road performance bikes with Maestro Suspension. Today, this spirit of innovation is stronger than ever. Our collection of gear and apparel, developed and tested by some of the top teams and athletes in pro racing, continues to expand. Our industry-leading E-bikes are redefining what’s possible for cyclists of all abilities. We believe the journey can be just as rewarding as the achievement, and that nothing beats the feeling of experiencing our successes together. We are builders and innovators, but we are also a global community of cyclists. We are athletes, adventurers, and advocates for cycling. We are Tour de France racers, singletrack explorers, neighbors, and friends. Put it all together, and Giant is a complete ecosystem of bikes, gear and cycling services, seamlessly connected and always accessible. You can find us at our more than 12,000 retail stores around the world or connect with us online from wherever you are. Job Description: Each of us has our own challenges, goals, and reasons to ride. At Giant, our purpose is to help you unleash your full potential no matter the chosen path. We do this with our products, our people and the stories we share. As a member of the After Sales and Quality Assurance (ASAQ) department you will be working with a passionate team, who collectively strives to offer the best customer support to our dealers and end consumers. The successful applicant knows our brands, our bikes and understands the retailers needs and can successfully troubleshoot, prioritize, and resolve issues by phone and email. Job Responsibilities: Assist with resolving incoming dealer’s quality claims Determine whether a claim is valid and the appropriate way to resolve it. Ship replacements and control returned parts Assist dealers with any product questions Ensure accuracy of returns, orders, service, and all other related transactions Proactively communicate persistent quality control issues Troubleshoot issues with bikes and E-bikes Implement rework projects Prioritize a fluctuating workload Assist with yearly inventory count Job Requirements: Professional telephone etiquette Must have exceptional people skill Technical knowledge of bicycles and components Experience with E-bikes is an asset Problem Solving Skills Strong communication skills both written and verbal Must work well independently as well as with a team environment French language skills beneficial If all of this sounds good to you, please send us your cover letter with a resume. Together, let’s make the world a better place! Job Types: Full-time, Permanent Benefits: Casual dress Company events Dental care Extended health care Flexible schedule On-site parking Paid time off Store discount Vision care Schedule: 8-hour shift Monday to Friday No weekends French (preferred) Work Location: In person at North Vancouver, BC (NO REMOTE WORK OPTION) Email canada @ giantbicycle . com

COMPANY: Giant Group Canada POSITION: Graphic Designer / Marketing Specialist LOCATION: North Vancouver, British-Columbia We are seeking a talented and experienced Graphic Designer with a strong background in marketing to join our team. The ideal candidate should be creative, detail-oriented, and able to develop and execute marketing strategies that drive results. Familiarity with the cycling industry is a definite plus. JOB DESCRIPTION: As a Graphic Designer / Marketing Specialist you will play a critical role in developing and executing marketing strategies that drive growth and awareness for our portfolio of brands – Giant, Liv, Momentum and Cadex. You will work closely with the marketing team to understand our target audience for each brand and develop creative designs that resonate with them. You will also be responsible for managing our brand identity across all retail and marketing channels, ensuring that all materials are consistent with our brand guidelines. JOB DUTIES AND RESPONSIBILITIES: • Develop and design marketing collateral, including brochures, flyers, posters, social media graphics, and email campaigns. • Adjust product launch books and support creation of translated versions. • Design and produce promotional products, POP and signage for Giant Retail Partners. • Collaborate with the marketing team to create and execute marketing campaigns. • Manage and maintain our brand identity across all marketing materials. • Produce creative designs that reflect our company values and mission. • Stay up-to-date with design trends, marketing best practices, and the cycling industry. QUALIFICATIONS: • Bachelor's degree in Graphic Design, Marketing, or a related field. • Experience in graphic design with a strong focus on marketing. • A portfolio of creative designs that demonstrate your skills and experience. • Strong knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.). • Familiarity with HTML, CSS, and email marketing platforms. • Strong verbal and written communication skills. • Ability to work independently as well as part of a team. • Passion for the cycling industry is a plus. If you are a talented and creative Graphic Designer with a passion for marketing and the cycling industry, we would love to hear from you. We offer a competitive salary and benefits package and the opportunity to work with a dynamic and innovative team. If you think you would be a great fit for our team please forward your resume and cover letter to: canada @ giantbicycle.com