jswarts

So this is my girlfriends account and we were getting ready to go on an awesome cycling vacation.... but wait.... a recall on my shock...?!!! Thanks Fox for ruining it. I contacted their warranty department to attempt to get a new shock so I can ride on my vacation and send the other back as a warranty recall (I work in a shop) but they refused. Customer no service occurred. Next time I buy I will vote with my $$$ and buy a Rock Shox item.