nuthatch

Giant have great bikes but terrible customer support. First of all, Giant corporation, if you are reading this, please fire your Russian idiotic dealer Giant Russia. Those idiots (their service center) don't even know what OverDrive is and have wrong frame descriptions at their website. When I tried to call the UK and then US Giant branches, they said they knew nothing about what kit should the frame come with (it was about a tapered steerer adapter). Our Russian dealer, in turn, is a bunch of idiots who want to earn a lot of money by not doing their job at all, and talk to their clients in a rather rude fashion. Then, I could not reach the European Giant corporation, no phones or other ways to contact them. So I was left battling those Giant-Russia guys alone. Fortunately, their boss was smart enough to actually read the description in the website and confirm the difference between what they had shipped to me and what the website read. (The website read "XTC has OverDrive and accepts tapered steerer forks" and the frame came with a straight 44mm steerer tube and no external adaptor like Cane Creek EC44/40.) Eventually they paid the cost of the additional adaptor, but the impression and the joy of buying a new frame was spoiled. (That said, the frame is awesome. The people were the weak link.) But, they still claim that the Giant XTC aluminium frame model year 2012 has an 86.5 BB width!!! Please, Giant corporation, call those idiots and tell them to work better thank you!