snowwcold55

@Portland-maine: Worked at a ski shop for years. Definitely are bad customers out there, BUT they tend to have a bad attitude, are argumentative, or overly demanding. The ones who ask for a deal and are polite or bring their own stuff to the shop for us to take a look at was never an issue because they were passionate about skiing and wanted to get advice/share the passion w/ us. I think that's pretty cool. I get SUPER frustrated with shops who get all pissy when people bring materials in that they need help installing on their bikes because it wasn't bought directly at the shop. Take the business, gain a loyal customer, and shut up. You should celebrate a fellow rider getting a good deal on something that's going to improve their experience. Long story short, the customer doesn't owe you anything. You gotta earn their respect/trust/business, end of story.

They forgot to mention that any piece in this "collection" comes with a dangly cross earring and a free "How to Tik-Tok in your 40s to feel young again" guide book.

or Guy Harvey