Repeated bad experiences with Trek and with the service department here have left me bitterly disappointed.
A 2018 Trek Fuel EX 9.8, a $5500 bike, had 2 hub failures and multiple pivot bearings fail in ~2k miles of riding. It's been broken and waiting on parts for ~5 months of the last 2 years. This is on top of hub failures on a 2016 Trek Farley and a Trek hub I'd installed on another bike.
I complained to Trek and coordinated with Cycle Loft to get a "discounted" "replacement" hub that took >3 months to come in, only for it to be a bottom end hub that wasn't a direct replacement, and was in stock and available aftermarket for less than my discount! Cycle Loft service should have pointed me to solutions that didn't have me without my bike for 1/4 the year.
But it's consistent, because Cycle Loft can't get the right parts for anything. I've been sold spoke nipples in the wrong thread, pivot bearings in the wrong size (twice! once they picked the wrong ones for the bike, and the 2nd try I picked them out and they handed me different ones than requested), spokes in the wrong length, gotten wheel builds with different spokes than requested, and I can lookup the part number for a derailleur hanger faster than they can, even when they have a head start.
Trek bikes out of warranty are a disaster for a home mechanic - the company does not make their parts diagrams public, nor do they directly sell most parts to consumer aftermarket, nor do they publish detailed specs on parts they do sell.
Great shop, good prices on bikes, everything else is pretty expensive.. always helpful. They dont carry any long travel bikes but great for service and insight.
A 2018 Trek Fuel EX 9.8, a $5500 bike, had 2 hub failures and multiple pivot bearings fail in ~2k miles of riding. It's been broken and waiting on parts for ~5 months of the last 2 years. This is on top of hub failures on a 2016 Trek Farley and a Trek hub I'd installed on another bike.
I complained to Trek and coordinated with Cycle Loft to get a "discounted" "replacement" hub that took >3 months to come in, only for it to be a bottom end hub that wasn't a direct replacement, and was in stock and available aftermarket for less than my discount! Cycle Loft service should have pointed me to solutions that didn't have me without my bike for 1/4 the year.
But it's consistent, because Cycle Loft can't get the right parts for anything. I've been sold spoke nipples in the wrong thread, pivot bearings in the wrong size (twice! once they picked the wrong ones for the bike, and the 2nd try I picked them out and they handed me different ones than requested), spokes in the wrong length, gotten wheel builds with different spokes than requested, and I can lookup the part number for a derailleur hanger faster than they can, even when they have a head start.
Trek bikes out of warranty are a disaster for a home mechanic - the company does not make their parts diagrams public, nor do they directly sell most parts to consumer aftermarket, nor do they publish detailed specs on parts they do sell.