Kuris

To david719... there is no email address available to contact them (no trace of email address on their webpage, etc..). Many people reported similar concerns: By chance, someone from US on a discussion forum about this gave me the email address of a senior management person (who he knew works at SRAM).

To SRAM: Instead of showing us awesome headquarters and try to impress people with hyper expensive new products, please get back to the basics = customer service. You offer no email address to reach you on all your website, there is absolutely no way to contact you to address a complaint about your products. When finally I got a contact to a senior management person in your headquarter a year ago, even nobody took the time to sent me back a follow-up message or an acknowledgement. This is scandalous nowadays to ignore customer with such arrogance. I am strongly dissatisfied with your products: all your rear derailleur X7, X9 are expensive and weak. I do not count anymore the broken derailleurs. All my friends and me next are moving to SHIMANO which offers a similar range of price, better quality products, long-life and especially a better customer service.

Indeed, Japan has a lot of potential for developing mtb trails/tracks but Japan does nothing to do at all to develop it. I have been living & riding here for over 10 years but I do not see any improvements. No young people are riding, no major improvements on the level of the mass riders, no major initiative taken to move the sport and park to the next level, no support and a lot of barriers are made by the locals "old" community. Many tracks are full of useless stairs and are made for the hikers. Riders are not welcomed at all (including into the public transportations). The tracks and parks (in summer season) are not easy to access by train/bus and it costs a huge amount of money if you do so. No car = no mountain bike park. I really support & respect the Fukui park guys who build the tracks but they lack of support from the land owner/community to move the park to the next level (open the lift / the restaurant...). This video is nice on a marketing point of view to promote Japan as a great MTB destination but let say clearly that Japan is currently not an easy place to ride and to have fun on a downhill bike. That is regrettable as most of the country is occupied by nice mountains and could become a great spot (where you can ride from March to December). For example, there are many high mountains around the Kansai area (Osaka and Kobe) but 0 mountain bike park (the closest one is at 3 and half hour of driving distance). I cannot understand...