RobMI

Hi Folks, apparently our refunds were flagged as fraudulent because it was "unusual" behavior. So, we have submitted a response to unclog this. Hopefully the money flows back to our valued customers asap.

To everyone waiting for their refund, just be a little patient. I may have overwhelmed the Shopify return system. I get notifications on Thursday night, and it said only like $1500 had been processed. I refunded a LOT of orders. Will keep looking to see how the engine processes these.

It was a shocker getting laid off. We were shell shocked.

It's a valid point and observation. Electronics is on suspension now. It's very simplistic and uses accelerometers (soon to have position sensing) and firmware to control valving. It sounds amazing, but accelerometers are really difficult to glean valuable information to make solid decisions. As Elon says, false local maximums, you can move forward only to get roadblocked by conflicting data between multiple sensors. It's why they just use vision for FSD and not Lidar/Vision/Radar together. In order to make the best bike with electronic suspension, you need accurate position sensing, data collection, a control system to process the data in real time, actuators to adjust damping, and a feedback channel to modify settings. We had most of those pieces. I can tell you the control system part is really challenging (software). It's always underestimated. If you don't have this critical piece that can quantify the bike, not just a damper, it's a fool's errand. It could be good but will never be great. The only missing piece MI had was the ability to control damper settings from the app. We could do everything else using bike specific geometry and leverage ratio in MotionIQ.

@grldm3: Thanks for the kind words. Trust me, we are fine and will be ok. Future is bright and I believe this tech won't be on the shelf long. Too much thought and engineering went into it. The team that acquired us were amazing to work with, otherwise we would not have entered into any business relationship with them. Tough economic times call for tough decisions. Their operation feeds a lot of mouths, so the decision they made is the one I would have made. In business, you need to be able stack rank your kids and send one packing at any moment.

@grldm3: You don't even need a phone to collect the data, you can use an apple watch. Then once you are in proximity of the network, all your data is synced across all your devices. Sigh

@dirktanzarian: I don't think anyone knows (besides us) how to shut the app down. The build should run for quite a while until Apple makes some ridiculous change which requires a recompile. But those are few and far between.

@mrdirt85: Not sure anyone (but us) knows how to shut it down. So it'll keep on running.

Check again. I just went back through and saw one order that wasn't refunded. This may have been you. Send me a note tomorrow if you don't get a refund notice in your email. Also DM me your order number.

Touche! We were going to ship it with a backpack to put your laptop in with client software trapped on the laptop. Oh and a cable, to plug into the $1K data logger strapped to the frame. 1999 was a very good year.