RockyMountainBicycles

Based in North Vancouver, BC, Canada, Rocky Mountain has been crafting premium performance bicycles since 1981.

wwwbikes.com
facebook.com/rockymountainbicycles
instagram.com/rockymountainbicycles

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Supported Regions

East Burke via KTA
Sedona via Sedona
Santos via OMBA

Recent

Added 1 video
May 7, 2020 at 13:47
May 7, 2020
1 comment – Add comment
Selling
Mar 4, 2020 at 5:51
Mar 4, 2020

Technical Service Agent - Rocky Mountain

$1 CAD
You are THE resource person for our merchants, distributors, consumers and sales representatives. By your role and interventions, the leave satisfied, despite the problems that may arise. Every day, you help build the relationship of trust between Rocky Mountain and its customers. It’s easy to love your job when your employer is recognized as one of the premium mountain bike brands worldwide. This prestigious standing translates to ambitious organizational objectives in line with the company’s reputation. Your mission: As a technical service agent, you identify and understand the problems raised, resolve them efficiently and quickly, making sure to use all the resources at your disposal to provide the best solution. You provide technical support covering both the mechanical aspects of the bike and the electronic components (when applicable), making the right diagnosis and providing sound advice. Guardian of customer relations, you respond diligently to their requests and you guide them using the tools in place. You ensure a rigorous follow-up of the files in progress, until complete resolution of the problem, limiting the delays as much as possible. Finally, you play a key role in the continuous improvement of our products and processes by liaising with your colleagues in the quality, research and development (Saint-Georges and Vancouver) and operations departments. To excel and thrive in this role: • Customer service is in your DNA. You just can’t let a customer wait. For you, each client who calls represent an opportunity to strengthen trust towards Rocky Mountain; • You believe that each problem has its solution and you feel real satisfaction in solving them; • You are as rigorous as efficient. You are aware of details and quality oriented while maintaining a sustained work pace. Finding ways to improve is second nature to you; • You can recognize a priority when it arises. You know how to react quickly to emergencies or unexpected events by organizing your time accordingly, without losing sight of your follow-up files. Multitasking is not a problem for you; • Your communication skills in English (speaking and writing) are excellent. French is an asset. • Your good humor is contagious and foolproof! Before applying: • You have a high school diploma with years of relevant experience or college diploma; • You show excellent communication skills (oral and written); • You have strong technical knowledge related to cycling • You are passionate about cycling, an asset! What awaits you at Rocky Mountain: • Being part of a passionate team that designs and develops the very best mountain bikes, and sells them in more than 40 countries • Working for a fast-growing company in an everchanging environment, with a team committed to being at the forefront of new trends, technologies and performance tools (Microsoft NAV, Office 365, Power BI, electronic document management, etc.) • Collaborating with colleagues across multiple locations (Quebec, British Columbia, United States, Europe, Asia)   • Have access to a group insurance plan and a pension plan • Great employee discounts on our bikes and related products • Have access to a gym at the office (Saint-Georges) • Flexible schedule and many more perks Ready to apply? If this sounds interesting and you like working in a fast paced and exciting environment where your contributions make a difference, then send your resume, with TECH. SERVICE AGENT in the object of the emai

RockyMountainBicycles mikekazimer's article
Dec 16, 2019 at 13:45
Dec 16, 2019
Field Test: 2020 Rocky Mountain Slayer Carbon 90 - The One That Broke
Hey everyone, First off, we’re really happy to see that Luca is back riding!  When we heard from Pinkbike about what happened, our engineers and technicians began the process of examining all facets of the incident to identify possible causes. We attempted to replicate the failure through numerous test scenarios and during these tests we were unable to crack the chainstay. That said, we’ve taken this opportunity to implement additional quality control measures in our manufacturing process. The 2020 Slayer is the strongest Slayer we’ve ever built, and it's designed to be ridden hard. It has a reinforced front triangle, reinforced bearing seats, and shielded bearings including dual bearings on the rear triangle. We’re 100% confident in the Slayer platform and if anyone has further questions, please feel free to reach out to us at info@bikes.com.
Added 2 photos to Thomas-Vanderham-Slayer
Dec 16, 2019 at 9:53
Dec 16, 2019
Added 2 photos to Remi-Gauvin-Slayer
Dec 6, 2019 at 13:27
Dec 6, 2019
RockyMountainBicycles RockyMountainBicycles's article
Aug 20, 2019 at 13:20
Aug 20, 2019
RockyMountainBicycles RockyMountainBicycles's article
Aug 20, 2019 at 10:10
Aug 20, 2019
Must Watch: Thomas Vanderham, Rémi Gauvin, & Carson Storch on the New Slayer in 'Oscillation'
The kinematics are fully compatible with both, we recommend the Fox Float X2 or the Rock Shox Super Deluxe.
RockyMountainBicycles RockyMountainBicycles's article
Aug 20, 2019 at 10:08
Aug 20, 2019
Must Watch: Thomas Vanderham, Rémi Gauvin, & Carson Storch on the New Slayer in 'Oscillation'
The new Slayer is compatible with a 200mm dual crown. Carson was running his at 180mm.
RockyMountainBicycles downtimepodcast's article
Dec 5, 2018 at 6:54
Dec 5, 2018
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