SuperstarComponents

Superstar Components

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SuperstarComponents pinkbikeaudience's article
Sep 17, 2018 at 9:25
Sep 17, 2018
Finished: Ask Us Anything With GT Bicycles
@vinay: because we manufacture inhouse the SKU numbers dont matter, we can hold tiny numbers and restock in a few days. thats the whole point of Made inhouse. Im sure when we ruin our currency in the next few months, our Euro customers will enjoy the extra discount!
Sep 17, 2018 at 9:23
Sep 17, 2018
SuperstarComponents pinkbikeaudience's article
Sep 14, 2018 at 2:45
Sep 14, 2018
Finished: Ask Us Anything With GT Bicycles
@vinay: Hello currently we are not making more steel rings as we are too busy on other big projects. Maybe in future but no plans currently. Due to the long machining time to CNC steel they would be similar in price to the Edge rings, im sure theres plenty of cheapo stamped steel rings out there. We already have over 1300 different chainring models on stock already so do we want more!?!
SuperstarComponents pinkbikeaudience's article
Sep 13, 2018 at 4:03
Sep 13, 2018
Finished: Ask Us Anything With GT Bicycles
@notphaedrus: Thankyou for the feedback we do listen! We are a volume direct seller so have to be efficient to keep the pricing killer as our customers expect. If you have a question just email us and we get back to you within 24 hours. We closed the phone line as most of the calls were from people who had emailed and not got a reply within 20 seconds, so we had to do everything 2-3-4 times and this slowed down service for everyone. We arent a corporate monster so we dont have 500 people in a callcentre somewhere cheap 24/7. if you have problem email, we reply, problem sorted, simples! On the brake pads which brand do you say lasts 5 times longer, i bet that its exactly the same manufacturer in most cases. as you say there are loads of other people selling the same stuff to the same people in a race to the bottom (which is why pretty much all the retailers out there are making huge losses...) so we decided to do something different and make our own stuff so everyone else can fight to the death. Note kona had that open model pedal first, then we sold it and nukeproof came along years later. So no we didnt copy them.... then all the ebay shops came along selling for stupid prices, plus the quality and lead time from that manufacturer went downhill and we decided to make them ourselves. All our competition are still selling the long lead time, expensive and variable quality original manufacturer. If you want scrape the barrel, no profit in it (yes this profit pays tax in the UK and the staff etc!, its not straight in my pocket like some people seem to think), generic, average quality stuff then your not a Superstar UK customer and i welcome you to go elsewhere. If you want innovative/developed/improved design/manufactured all in the UK products which are factually better than the competition at very reasonable prices then you will love our stuff. Its your choice. Buy cheap buy twice just shows you dont understand our products and by the sound of it havent used anything lately? Im always amazed that people keep banging out the same line about something they have never used based on presumtions and try and make out its the gospel truth... So UK made Nano EVOs, currently half the price of the nukeproof equivalent, made in the UK and in my opinion technically superior in quality. We have never been cheap - just good value for money and we still are. Neil Superstar
SuperstarComponents downtimepodcast's article
Sep 13, 2018 at 3:45
Sep 13, 2018
We Are One Composites' Dustin Adams on the Downtime Podcast
@WeAreOne: Glad you got it sorted, i know the cold sweats of website death!
SuperstarComponents pinkbikeaudience's article
Sep 12, 2018 at 3:34
Sep 12, 2018
Finished: Ask Us Anything With GT Bicycles
@kwapik: Unfortunately for a small direct selling company secure postage to the USA is expensive, but the main problem is your country has a worldwide reputation for suing people for nothing. So our insurer only lists USA, Iraq, Syria, Lybia, Afganistan, North Korea, Iran and a few places in Africa as places we cant sell.... We focus on Europe as it just makes more sense for us.
SuperstarComponents pinkbikeaudience's article
Sep 12, 2018 at 3:31
Sep 12, 2018
Finished: Ask Us Anything With GT Bicycles
@notphaedrus: The tesla range is just a Taiwan made KT hub as sold by loads of big brands but with SKF bearings. We had no control over the design or materials, and Taiwan got a habit of changing things without telling us first! The failiure rate was sub 5% over the last 4 years as we sold thousands of them, but it was a force for pushing us into manufacturing everything in the UK so we could be in full control of the tiny details on everything so we can get sub 0.1% returns. Everyone who had a warranty claim got sorted as we stand behind our product. Customer service is easy. Fill out the returns form online and return it, then it get sorted and we ship back to you. We are spending our time doing things like building wheels rather than handholding people to fill out a form. UK made hubs are imminent...
SuperstarComponents downtimepodcast's article
Sep 12, 2018 at 3:16
Sep 12, 2018
We Are One Composites' Dustin Adams on the Downtime Podcast
403 forbuidden. i think pinkbike has killed the server
SuperstarComponents pinkbikeaudience's article
Sep 4, 2018 at 4:59
Sep 4, 2018
Finished: Ask Us Anything With GT Bicycles
echoing below - start your own company! Plenty of people out there who are passionate, thats a non starter in reality. to get in the small number of jobs you need to be exceptionally skilled and be able to prove it. So design something to a production level and prove what you can do. if you were interviewing yourself would you invest £40k a year in wages, the same again in software and offices and then budget 6 figures on making the product happen with what you have to show? If the answer is not a 110% definately you dont get the job. I remember trying to find a design enginner and the chalenge was to design a rear hub. Literally nobody made anything vaguely close to production quality, "little" details like no bearings put the design/application straight in the bin! You really wouldnt believe some of the unmanufacturable junk we recieved, Saying titanium axle and ceramic bearings doesnt make it a good design... would i pay them £££ a year to design something i can do in 10 minutes, er ill pass. Anyway i digress, my question to Luiz is whens the weather going to be nice so i can fly over and come riding on one of your new bikes! Neil - SuperstarComponents.com
Jul 31, 2018 at 10:17
Jul 31, 2018
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