foxfactory

THIS POSITION IS LOCATED IN FLETCHER, NORTH CAROLINA Position Summary: Responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department. Position Responsibilities: Communications with SSG customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all SSG Bicycle Suspension and RFE products. Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product Provide accurate estimates and alternate options to customers for the servicing and support of products Administration of products on “Hold” to ensure that they are resolved in a timely manner Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays Become cross trained to support any position within the department when needed Maintain a safe work environment by adhering to all safety regulations within the department Take pride in your work Have fun and enjoy your job! A good attitude is contagious. Specific Knowledge, Skills, Abilities Required: Knowledge of vehicle suspension Mechanical aptitude General computer skills (Email, Excel) Competencies: Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Education: High school diploma or equivalent Associates or technical degree preferred Experience: 2 years minimum Bike shop experience or equivalent job experience Call Center experience a plus General knowledge of the Bicycle Industry Work Environment and Physical Requirements: May lift up to 50 lbs. Requires walking, standing, bending, and lifting for long periods of time Proficient with Micro Soft Office Suite Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity. Interested in applying? Check it out: https://tinyurl.com/47x2vjv6