9point8 dropper experience

I really want to love this post, it checks all my boxes. 200mm of drop, mechanical cable actuation, microadjust saddle angle, and the ability to remove the saddle without losing the angle setting. Unfortunately my post has been plagued by problems from the start. After the first ride it had leaked down to nothing in the air spring. A couple rides later the brake started slipping and a "brake reset" did not remedy the issue. I was forced to disassemble the post to clean contamination off the brake and out of the air chamber. A few rides later the brake started slipping again, no way in hell the contamination came from the pump this time , as I have switched to a separate previously unused shock pump to use exclusively on this post. Now for the last straw, last night I felt a grinding sensation while lowering the saddle and the stanchion has 2 large scratches which have somehow occurred from the internals of the post.

I have been in posession of this post for under a month, while injured, so it has seen only a handful of rides. I have emailed the company 4 times (beginning with the first time it leaked) since buying the post and have received not one reply. Facebook messenger, no reply. Posts on their page, no reply. Phone call, no answer and so far no call back. This is probably the worst experience I have ever had with a bike part.