Feideaux

This was a fun video, and the dog watching on was precious :)

The company representatives handling the warranty process will often determine user experience. As do customers, but consumer protection laws in my country are apprently just 'guidelines' to some people. I've broken six carbon frames, and have always contacted distributers and factories directly with photos and details. In my experience, bike shops rarely improve this process. Best warranty experience was with Hong Fu in China. I cracked the seat collar of a $500 carbon frame during installation. I sent pics of the damage (and the tools I had used) direct to the company, and they sent a replacement frame at no cost. It since has been going strong for 10 years under my hefty ass. They email me from time to time asking how my experience has been with their product. Excellent! Bianchi - four broken frames, and on three of those occassions the bike shop stole the frame hardware then sold it back to me. Giant - bb shell delaminated from frame, but the shop deleted my digital receipt of original purchase after seven years (interestingly, so did my bank, but anyways...) Cannondale - cracked dropout, shop said "they all do that" and walked off. Engineering shop re-welded it for me. Fulcrum/Campagnolo: Rear wheel had a vibration issue. Factory warranty refunded my money, but through the shop account, so they decided to keep my cash and give me store credit on things I did not want nor need. I have two Canyons in my garage, now... :)

@salespunk: with a broken foot.

@TerrapinBen: I... did not know that.

Adam Hansen - multiple grand tour stage winner - was the Lotto_Bellisol rider Henry was referring to. Any google search of 'Adam Hansen bike set up' is worth a look...beware, it's a deep rabbit hole :) Adam made his own custom shoes (as in layed up the carbon, glued and stitched them together with boas...), arguably ushered in the new aero trend of narrower than usual road bars, preferred super steep seat angles and a *a lot* of other unusual adjustments. He also wrote logistics software for the Lotto service course and recently made made his own bike.

@watchmen: dude....your comment about the CEO of Burberry *literally* game me chills. Sociopaths leveraging their disorders as decisive leadership traits. I'm a teacher, and once heard an assisstant principal loudly claim that all requests for technology funding were suspect as "...the best educators can teach under a tree."

@hamncheez: pardon my indelicacy at this juncture in pointing out that - throughout the 20th Century - both the US and Norway reduced their 'poorest of the poor but better than average' populations by preventing their birth via sterilisation.

Well spotted.

This film - and accompanying article - are so, so good. Japan now occupies the number one spot on countries I need to visit and experience. Thank you, Miranda and team.

@johnny2shoes: "It wears the helmet I signed with pen or it gets the hose again." Thomas Frischknecht, probably.