TobyH

Hi Christian T Your Right! We do make that option in Box 3 level: https://www.boxcomponents.com/Box-Three-P9-Wide-Multi-Shift-Groupset

We do not ship the products with instructions because we realized last year that as a new company we are having to constantly update them. We didn’t want to keep throwing away paper so decided to have them on our website along with a video. We are now working on simplifying our instructions as we found them to be too complicated. We welcome any feedback here too.

Our current drivetrain components are indeed compatible with Shimano which we hope is convenient to those in the South African bush or elsewhere. It is true that we don’t have the resources to service our customers all over the world with localized service centers, but we are expanding our efforts with our distributors. We are also working hard to streamline the warranty and service process. All warranties are handled in one place (through our website), and we don’t ask for proof of purchase or that you be the first owner.

@henrybsick: For the Box Two tier we use injected nylon with fiber reinforcement on the derailleur knuckle and shifter levers. At the Box One tier we use carbon fiber reinforced nylon on the knuckle and a die-cast aluminum pull lever on the shifter. Most other parts on both derailleurs are forged aluminum.

@lkubica: Less gears with more range? Not mentioned in this review but our Box Two 9 speed 11-50T E-bike group: uses a cassette with fewer cogs and wide range. This cassette was developed with Sunrace exclusively for Box and several of the cogs and the concept were a Box contribution. The idea here is that with more torque there is less need for so many gears as long as we make the steps consistent. We are getting positive feedback so far and would like more input from consumers with this first foray into something a little different.

@kingnothin: Last year we started a relationship with Sunrace for cassettes so that we could focus on shifters and derailleurs. We did not have the balls or resources to take on all 3 products at the same time. It is a good thing we didn’t as we had so much to learn from our derailleur experience. For 2018, we invested time and money into developing a modified version specifically for Box together with Sunrace. The spider design is the obvious identifier, and we will continue to refine and modify as we learn.

We really value any feedback we can get. Please allow us to respond to some of these: Our strategy is to start with the basics and get those right first. After 3 years of development, last year we introduced the Box One group and had issues with some rear derailleurs breaking and a clutch that was not substantial enough. This was a big learning experience for us. We made apologies, listened to critical feedback and through honest eyes took what we learned and made improvements. The updated Box One and now Box Two groups have an all new clutch that we feel works much better and it is surrounded by a derailleur that is appropriately robust. In our next generation we will be offering unique solutions to drivetrain problems, but for now we are going to stay humble and focus on durability and reliability. To reinforce that promise we have introduced a lifetime warranty against breakage and manufacturing defects on all Box product. Please keep in mind that we also have to respect and navigate through a sea of competitor patents in this area. That is the main reason why there are only 2 others.

Thanks Captain

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Awesome thanks for remembering