issasledgehammer

@Mtbdialed: that is precisely my and others point. I am glad you got that figured out! I had a feeling my example would work.

@mammal: haha, god dammit. Appreciate you being a dick about it! By the way, it's based in your OG comment if you need to know wtf I'm going on about to help me sleep.

The Mondraker adverts begin. I'm already into 'em but curious how much they spend on PB advertising over the course of this year.

@vinay: also, RM is not a small company by any means. Go do your research.

@Mtbdialed: For sure dude, I'm going to house a bottle of vodka and go for a drive. Now make sure to not infantilize me. I'm an adult capable of making decisions and driving smashed just isn't a big deal to me the way lots of people pretend it is. That's what I'm going to tell the cop, judge and jury. I'm sure they'll go, hey...you know what, dude has a point!

@mammal: also, regarding effort in my comment. Plenty of it. Kindly go fuck yourself, you twat. Is that better? It's not on me to make up for people's stupidity or to validate RM's position. RM made the decision, they can tell us how a piece of tape in one location impacts the paint in another.

@vinay: Idk i must be misunderstanding. Maybe we need less words. My stance on the matter is that if a possibility exists, it's time to investigate. Most failures *could* be the result of misuse. Should all warranties be void then? You'd be okay with that? "Hey my frame snapped while riding" "well its possible you crashed" "Okay I'll happily buy a new bike at full cost then" Thats what I'm reading. What I'm reading is you're ultimately giving companies the ability to do whatever they want. Again, might be missing the point but just sounds like you're more lenient with companies and saying they don't need to investigate if they don't want to, to each their own I guess.. Small staff, big staff, it's big money. I don't demand anything at the snap of a finger but if I pay you big bucks, I eventually expect to be taken care of. The money I paid does not change and not should the CS throughout the duration of the life of the bike of terms of the warranty. And its funny how you think about this considering I've received the best CS from the smaller companies. In fact, it's pretty much widely observed the bigger the corp, the worse the CS. The smaller staff might make it less timely but should make it way better.

@freestyIAM: 100% and even more infuriating to me when folks defend these companies. Many slaves to the machine, especially Americans where corporation are better protected than people.

@mammal: not sure anyone is questioning the difference between a defect and not. Obviously if the aftermarket part caused the damage, no reasonable person should expect the warranty to cover it. And not a jab at you of course but fuck any company that would deny a warranty based on a possibility. Figure it tf out then. That's what people pay a premium for. For example, with Santa Cruz, they're pretty clear about it because its pretty cut and dry. If the damage is caused by anything but their own mistake or a defect, they likely wont cover. The implication being they'll figure it out and determine that. Not just provide some blanket statement implying you cant make any upgrades to your bike. Rocky Mountain, even in their response here just cited that wrap CAN void the warranty, completely ignoring the issue here while crying about staff being off as an excuse for poor CS.

@freestyIAM: tbf its the entire fucking industry. "Please buy our overpriced bike, but remember, lifetime warranty! (Variable based on our team members mood that day and whether we feel like it).