raceface

Love to hear it!

Glad to hear you've been having a good time!

Interesting take considering we have been selling Vault hub in every configuration since 2016 with tool-free swappable endcaps and tool free cassette bodies from Shimano HG to XD to XDR to Microspline!

@Compositepro: Well, our very good wheels that are built with a combination of machines and hand building are $789 USD.

@kingbike2: We may ask the customer to send their defective wheel to us for an in-house repair but in most cases, we will try to send a new replacement wheel directly to them. The process may differ dependent on the fastest way to get you riding again. You will not have to pay for a wheel build out of pocket.

@takeiteasyridehard: We may ask the customer to send their defective wheel to us for an in-house repair but in most cases, we will try to send a new replacement wheel directly to them. The process may differ dependent on the fastest way to get you riding again. You will not have to pay for a wheel build out of pocket.

@TrainingWheelz: We may ask the customer to send their defective wheel to us for an in-house repair but in most cases, we will try to send a new replacement wheel directly to them. The process may differ dependent on the fastest way to get you riding again. You will not have to pay for a wheel build out of pocket.

@Acourtney: We may ask the customer to send their defective wheel to us for an in-house repair but in most cases, we will try to send a new replacement wheel directly to them. The beauty of buying a complete wheel from Race Face, is we make the hub, build the wheel and so we own the whole process. Unlike others who lace their rims onto different hub brands, we are trying to avoid sending our customers just a replacement rim that means they are left responsible for re-lacing, new spokes and new nipple costs.

We also offer discounted replacement. For expanded info on the warranty check here: https://www.raceface.com/pages/lifetime-warranty • If you crash and destroy a wheel, the warranty applies • If you dent or flat spot your Turbine rim and your tire no longer holds air, the warranty applies • If you dent or flat spot your Turbine rim and your tire still holds air, the warranty does not apply. Keep riding! • Seam separation and/or cracks at the spoke hole, the warranty applies • Hub wear such as bearings or freewheels are covered by our 2-year Limited Warranty (Vault hubs have class leading bearing sealing for years of hard use) • All non-bearing hub issues (including crash damage), the warranty applies • Crashes are only covered while riding your bike. If your friend reverses over your back wheel with their truck, the warranty does not apply. • Improper installation/repairs are not covered • If the Lifetime Warranty is not applicable, we can likely get you setup with a discounted replacement. Contact us and we’ll see what we can do.

The hub does have a lifetime warranty, while the wear items (bearings, cassette bodies) are covered under our 2 year limited! For clarity: https://www.raceface.com/pages/lifetime-warranty • If you crash and destroy a wheel, the warranty applies • If you dent or flat spot your Turbine rim and your tire no longer holds air, the warranty applies • If you dent or flat spot your Turbine rim and your tire still holds air, the warranty does not apply. Keep riding! • Seam separation and/or cracks at the spoke hole, the warranty applies • Hub wear such as bearings or freewheels are covered by our 2-year Limited Warranty (Vault hubs have class leading bearing sealing for years of hard use) • All non-bearing hub issues (including crash damage), the warranty applies • Crashes are only covered while riding your bike. If your friend reverses over your back wheel with their truck, the warranty does not apply. • Improper installation/repairs are not covered • If the Lifetime Warranty is not applicable, we can likely get you setup with a discounted replacement. Contact us and we’ll see what we can do.