EXT-USA

@Fiuz: See our comment with statement from EXT Technical Director, Franco Fratton below. The problem has been identified and solved. Also important to note that the fix can be performed on any shocks currently owned by customers that are experiencing the issue and will be done so under warranty.

Hi all, Franco asked us to post the fallowing message for him: I want to thank Matt Beer and PB for being honest and transparent about the experience they had on the ARIA. Hopefully, this reinforces that all the great reviews we had on our previous products can be trusted by similar thorough and honest testing! “the stuck down shock” This was a frustrating issue for us as we tested this damper for two years without ever encountering this issue. It wasn't until our first production batch of 1000 pcs reports surfaced with this issue. We immediately dove into the shock, and since then identified the culprit: a default in the Air Valve cores housing and seal system. Promptly production was stalled as we introduced the new revised valve design and seal system into all future production. “the step feeling” Additionally, within this redesigning phase we have been able to eliminate the step feeling that Matt and some customers have experienced. This was done by changing the layout of the main piston seal and backup rings. With the new layout system this experience has been eliminated. EXT has worked hard to understand and solve these random inconsistencies, and can confidently assure the public that they have been resolved in the available Aria productions. With the reliability issues solved, we are happy to celebrate PB, Vital, Blister, NMBR and MTB mag reporting the Aria as offering both the best performance and control when compared to all other air spring dampers on the market. I want to take this occasion to sincerely apologize for any inconvenience our riders experienced with these frustrating issues before we able to solve them. EXT deeply cares about the quality of our products and the experience of our customers. We have amended these issues quickly and thoroughly, and want to assure you that our customer service network is present and will continue to promptly provide support to our riders that support us so well! Franco Technical director EXT

Another good option is upgrading the weak points on the bike you currently have. Hi end custom tuned suspension is not what some would consider "less expensive" but it can definitely be a cheaper option than buying a whole new bike with the same or marginally better dampers than ones current bike. Most people we work with are very surprised with how much an exceptional suspension set up can transform a bike they thought they knew the potential of.

@foggnm: I guess you are not understanding. They do not pay to participate in motorsports. Teams like Ferrari pay EXT to develop and produce a damper for their race program. That is the level they are on. I will agree with you though, the statement made in the article is pretty subjective which is why I think they use the term "preach" to hint at that. I think they are intending to say that many reviewers and industry people who are talking about the suspension are regarding it as the performance leader based on experience using it. Which is not very quantifiable by the counting metrics you are asking for.

@GumptionZA: Currently we are only offering an e-moto damper specific to the Sur-Ron/Talaria. All I can say is that the demand has been much higher than we anticipated so I would consider that good. We put in a fairly large order for them that we are starting delivery on this week and have pre sold about 95% of them.

@mattbeer: No Problem! I just checked and yes you are correct that they are not listed. But we have been able to order them in those sizes. Another interesting thing about the Arma we have noticed is that although it is marketed as our DH shock, we have had quite a few people using it on trail and enduro bikes as well because they rarely use their climb switch anyway and would prefer the added end stroke tunability provided by the HBC adjustment.

Yes. Yes they are.