Nov 25, 2008
Warning, warning, warning!
Guys it's recall time, THE FAILURE DOES PRESENT A SAFETY ISSUE. For this reason RockShox are putting in place an official RECALL and replacement process. SRAM has issued a recall of certain RockShox Domain 302 and 318 fork models produced with a steel steerer tube. The manufacturer has determined there is a potential for the steerer tube to fail.
Read on to learn if your fork in part of the recall,
Picture for illustration only.
SRAM is retrieving these RockShox Domain forks from the marketplace. Consumers with these forks should stop using them immediately and return the fork to dealers for verification of steerer material and serial number. Forks with steel steerers within the concerned date range should be replaced with a similar model fork by dealers who will be refunded.
SRAM Dealer Action-
SRAM Dealers should contact their regional distributor or SRAM DSD (Germany, Austria and Switzerland only) to obtain a return number for a replacement fork. Distributor info can be found at www.sram.com/en/locator/distributors.php
The steerer tube material is visible under the center of the crown. A magnet placed on the inside of the steerer tube can be used to identify the material of the tube. Forks produced with aluminum steerer tubes are not affected by this recall.
Domain Production Codes to look out for:
09T8XXXXXXX to 42T8XXXXXXX.
The production code is located on the fork crown.
Stay Unclipped.
Si Paton
www.Descent-Gear.com
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133 Comments
- + 5 props
Dav3
(Nov 25, 2008 at 9:34)
(Below Threshold) show comment
i got this fork (domain 302). so far no problems 3
haha my mate just sprayed and stickered up his with custom decals. devestating for him if he gets new ones back
keep it! then youll have a one of a kind fork thatll be worth a few bob in a couple years 
.... to anyone looking to a face to face meeting with their trial
.... to anyone looking to a face to face meeting with their trial
but what if i got my domains 2nd hand? i dont have any paper work,, so does this mean i cant send them back?
No, a recall is fully open to all owners, because if that product fails, and puts you in the hospitol, and a lawyer was to see that it was a recalled item, and sram refused it... Lets just say, the lawyer would have found his "DREAM-LAWSIUT". Sram knows this, and won't leave them selves set-up for it...
You have no comprehension as to the cause of the issue. Laughing only shows your ignorance. If you had any engineering knowledge, you would understand that this is probably a precaution due to in-house testing, and not a result of real world accidents. It's tough to design a competitive product. Hitting the price-point that the big fork manufacturer's do, means dealing with different over-seas factories for all of the individual components that are assembled into one fork. Each one has tolerance/manufacturing issues to some degree. At least Rock Shox takes care of their customers.
actually AUDO03. if you wanna be all smart about it like most asses on pink bike. since its only a certain series of serial numbers it means rock shox probably received a bad batch of steel from one of their suppliers, and the supplier notified them that the material shipment they received between such and such date has structural problems. if it had to do with engineering or design. the problem would have hopefully been noticed before the product was deemed safe for mass production. and they would call back every single fork of that model. yes its good that they convey this info to the customer. but most likely it had nothing to do in house testing.
they f*cking don't care abaut you or any other costumers. The just care about that somebody could make a legal case of this if they wouldn't call these froks back.
Perhaps cthorpe... But, if you re-read my post, you'd see that I cited tolerance/MANUFACTURING issues. So, yes, it could be some bad steel. And, why would that mean that in-house fatigue testing didn't find it???
re:onakos - I have received great support from RockShox on several occasions. Their customer service is top notch, and is one of the main reasons why I support them. It may be different for you being outside of the country...
AUDEO03... cause normally a company fatigue/stress tests a batch before its released to consumers. which would catch a problem before people are using. if Rock Shox tests batches after they are released then i would be very very hesitant to buy any of their products. im not saying rock shox is bad or sucks. im just saying due to the circumstances it was most likely not rock Shox testing that found this particular problem.
shut up and stop moaning send your forks back.
its your own fault for buying crappy rockshox. cheap material and stupidly crap quality. buy some real forks next time.
i had 2006 pikes and bent the sterrer.
they blamed my riding. As expected although they never saw me ride, back then i really should not have been able to bend them.
its your own fault for buying crappy rockshox. cheap material and stupidly crap quality. buy some real forks next time.
i had 2006 pikes and bent the sterrer.
they blamed my riding. As expected although they never saw me ride, back then i really should not have been able to bend them.
I was just kinda surprised or something when I saw MUnibiker's comment. Does this guy thinks really that what he wrote? They didn't do that because they care so mutch about you. they might be correct with customers (Ok, I think you 're right audeo03 in this) but don't live in the faith that they do what they do just because they care about you.
im gonna start a pool for anyone to join, betting is on who wins and loses this retard online argument
arguing on here is like running in the special olympics. it doesnt matter if you win, youre still retarded.
Jonnyfaulker, not the only 1, i bent my steerer on my domain, i dont even know how, just noticed they were bent and they blamed it on me and that i crashed on them. Everyone crashes and the fork should of taken the impact given, even when i asked if they could offer me anything, they just tried to earn money out of me saying, we'll sell you the same fork for for a discounted 250 which is what i paid originally, or they said i could pay full price for a CSU.
jonnyfaulker and olynch. your steerers have bent because they are made of steel. next time buy some marzocchis, the steerers are made of aluminium.
cthorpe: You have a point there. I work in the aerospace industry, but deal with one-offs and prototypes. We do nothing as far as a production runs. But, according to your reasoning, they fatigue tested ~10^6 cycles, strength tested, released the product, and THEN received notification from the supplier that the steel was non-homogeneous/low-grade/contaminated?
all i have to say is Sram has the best cutomer service in the world. they fixed my Rock Shox Pike for free and sent me(warranty) a brand new Truvativ DH crankset for free, no questions asked. i dont think i'll ever buy another component that is not from Sram. every company in the world runs into recall issues at some time or another in the companies history. its just a fact of production an engineering. I am just glad Sram is willing to admit something is wrong before someone gets seriously injured. we are all bikers, no one wants to see a fellow biker go down
hopefully no one on here is praising Rock Shox for this. as consumers we should expect nothing less from a company. i'm sure if there was a mass safety issue Marzocchi would do the same thing. although they did turn their back on me when in the first week i snapped the compression adjuster off the bottom of my '06 88RC2X. they told me tough luck and gave me a price for a new cartridge. it wasn't a actual safety issue but still...those jerks
^^ You wouldn't ring up ford if you crashed your car into a tree and needed a new front end would you? no.
So why ask marzocchi for a new adjuster when you smashed it off? It's your fault for hitting it off whatever you did and breaking it off.
Also, there are product recalls every single day. Some of them are for things like perscribed drugs and stuff that could kill you. Anybody remember the recent recall on Dell laptop batteries which could explode and set your house on fire? People are over-reacting here. It's not like these forks are going to hold you at ransom or burn your house down with everyone inside.
My only rockshox dealer is more than 1.5 hours journey away, and they are arse-holes so it'll take weeks to get sorted too. Looks like my faulty forks are staying put! Ah well, I've got a helmet.
hugs and kisses.
So why ask marzocchi for a new adjuster when you smashed it off? It's your fault for hitting it off whatever you did and breaking it off.
Also, there are product recalls every single day. Some of them are for things like perscribed drugs and stuff that could kill you. Anybody remember the recent recall on Dell laptop batteries which could explode and set your house on fire? People are over-reacting here. It's not like these forks are going to hold you at ransom or burn your house down with everyone inside.
My only rockshox dealer is more than 1.5 hours journey away, and they are arse-holes so it'll take weeks to get sorted too. Looks like my faulty forks are staying put! Ah well, I've got a helmet.
hugs and kisses.
rocklegacy: no. im saying that steel bends and aluminuim snaps. but its pretty hard to snap an aluminium steerer so...
hello again cheers for the negative props.
you what my steerer bent because its steel???!!!! you must be stupid. the comprimise of getting an alloy steerer is strength silly boy.
ha.
I have got marz 4x and they are pimp. polished
you what my steerer bent because its steel???!!!! you must be stupid. the comprimise of getting an alloy steerer is strength silly boy.
ha.
I have got marz 4x and they are pimp. polished
actually mate i have got some 07 dj1s and the steerer is perfect because its alloy. i used to have some fox 36s but i bent the steerer twice because it was steel!!!!!!!!!!
@ Onakos: Well in Norway the Rockshox importer is really good, and would take care of their customers. E.g: in the shop that I work in, a customer complained about their faulty Tora 302 fork, so we tried to fix it, turns out the fork was f*cked (rebounnd cartridge and spring), so instead of just sending us spare parts they upgraded him to a Tora solo air fork. Which in my opion was a helluva nice gesture.
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at least you know they have great customer service and want to take care of there customers so they have steer tube faileur same with old arglyes but w/e they fixxed it and now there good forks so you really dont like rockshox because i think there one good company
Personally this makes me feel better about them as they are willing to give a heads up since they have found an issue. I ride a Domain and just went and looked to see if it is in the effected range-thankfully it's an alloy steerer and not effected by the recall
basically my point too i think there really good but those friggn lyrics are so much money so i might be going with a domain too
Just look at the fork's serial number and if it is between the numbers shown, then get it sent back in.
edit this fork is the 08 model but the problem was found with the 08/09 as stated in the friken title lmao
so my serial # is 45T8 i do nt beleive that is betwenn the serail#'s shown am i right?do i have to send it back,and it is a steel steer tube...
i was JUST about to buy a s/h pair... *reconsiders*
maybe i should buy some of those nice fox forks with the filed down brace
maybe i should buy some of those nice fox forks with the filed down brace
no you should still buy the s/h forks, then if theyre the dodgy ones you can send em back and get a brand new pair, if theyre not the dodgy ones who cares, you just get the fork you were origionally gonna buy!
It's on the back of the right leg, just near the crown. Mine is a sticker/badge. Luckily my serial number starts 35T6 and isn't a T8 model in question.
i dont have this sticker/decal or anything and i havnt removed any stickers from the forks
i cant find the number anywere on my forks
helpppppppp
i cant find the number anywere on my forks
helpppppppp
the serial number is on the steerer itself on some models, it is on my set, you will have to remove it from your bike if it fails the magnet test!
I'm with Brule on this one, Rockshox actively sent me this to send out publically, it wasn't something handed to me in a brown envelope or leaked out over the tinternet.
Personally this doesn't dent any confidence in RockShox and their products for me at all.
Personally this doesn't dent any confidence in RockShox and their products for me at all.
crazy...our shop may have been the catalyst for the recall. we had built up a bike and the other owner of my shop went out to just make sure everything was good and he bunny hopped and it just broke. he ended up not getting hurt really except for a few scrapes. called rockshox the next day and they immediately replaced it and hooked us up. they said they had never heard of that happening...then a month later, a recall. top notch service...this is why i love sram
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it took over a year for the seals and bushings on mine to bed in so that they were plush, thank f@ck they have an alloy steerer!
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Customer service, sure.
It's called liability coverage... once a manufacturer receives a certain number of complaints or reports of failure they have to take action or be held liable if a future failure should result in an injury and someone (or an insurer) then decide to sue them for related losses due to negligence.
Not saying they don't care about customers, but recalls cost big $$$, they are only undertaken if they are mandatory and then they are positioned as "we care about you".
It's called liability coverage... once a manufacturer receives a certain number of complaints or reports of failure they have to take action or be held liable if a future failure should result in an injury and someone (or an insurer) then decide to sue them for related losses due to negligence.
Not saying they don't care about customers, but recalls cost big $$$, they are only undertaken if they are mandatory and then they are positioned as "we care about you".
and what happenes if they sued then they lose more money so its more safe then to be sorry and end up going bankrupt
thats because everyone is generally a selfish c*nt in the reality of things, just how were programmed =\ rockshox is still a pretty good company though, even if ive only ever used their Reba Sl's on my xc rig, but justification enough- theyre air forks, and they still have the same pressure after sitting in my shed for 18months, unlike my MZ 66 SL1's which lost all their air out of one cartridge 2 hours after i bought them (brand spanking new from the shop). I still dig both companies though, as long as its 2006 Marzocchi (what a great year! 
).
).
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anyone that says this is indicative of Rockshox's poor quality is ignorant about manufacturing and consumer safety in general
safety recalls effect every industry, not just bikes...
non-bike companies like Audi, BMW and Apple have had to recall products due to safety concerns, but you would not have someone saying "Audi suck" because their car dealer called them and asked them to bring their car into the dealership to have it safety checked or a part replaced due to a product recall
this recall on the Domain is Rockshox being safety-conscious and its all part of responsible manufacturing, Rockshox does not want any one to get hurt, and if there is any doubt about the quality of a product, it will be recalled
in any manufacturing business, from time to time, information becomes available from manufacturers and suppliers that a material or process may not have been acceptable, and a recall is issued
for anyone riding a Domain with the effected serial number, take it back to the retailer you purchased it from, and get it sorted out
safety recalls effect every industry, not just bikes...
non-bike companies like Audi, BMW and Apple have had to recall products due to safety concerns, but you would not have someone saying "Audi suck" because their car dealer called them and asked them to bring their car into the dealership to have it safety checked or a part replaced due to a product recall
this recall on the Domain is Rockshox being safety-conscious and its all part of responsible manufacturing, Rockshox does not want any one to get hurt, and if there is any doubt about the quality of a product, it will be recalled
in any manufacturing business, from time to time, information becomes available from manufacturers and suppliers that a material or process may not have been acceptable, and a recall is issued
for anyone riding a Domain with the effected serial number, take it back to the retailer you purchased it from, and get it sorted out
ok so i just got a domain 318 and it has an aluminum steer tube but the production code is in that range of numbers so should i send it back or is it good??
Yes, if you had read the OP you'd have seen this quote in bold
Forks produced with aluminum steerer tubes are not affected by this recall.
Forks produced with aluminum steerer tubes are not affected by this recall.
Reading comprehension fail...
You'd have seen this quote in bold right before the previous quote I repeated...
The steerer tube material is visible under the center of the crown. A magnet placed on the inside of the steerer tube can be used to identify the material of the tube.
If the magnet sticks to the steerer, it's steel
You'd have seen this quote in bold right before the previous quote I repeated...
The steerer tube material is visible under the center of the crown. A magnet placed on the inside of the steerer tube can be used to identify the material of the tube.
If the magnet sticks to the steerer, it's steel
Read. The. Post.
Top to bottom. All the letters.
Domain Production Codes to look out for:
09T8XXXXXXX to 42T8XXXXXXX.
Top to bottom. All the letters.
Domain Production Codes to look out for:
09T8XXXXXXX to 42T8XXXXXXX.
To all people stating this recall is a poor sign of quality, it is to a very minor extent... Rockshox don't make the forks themselves in America, but batches of materials from suppliers should be checked that they meet up to standards before they are made into a product, the better the supplier, the less likely there will be any flaws or defects in the steel. Rockshox's manufacturers and their suppliers in Taiwan are the ones responsible for the problem, Rockshox's liability lies with their choice of manufacturer and their ultimate overall responsibility towards the end product consumers - they are the face of the product afterall.
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ouch ouch ouch this is going to cost sram loads to do, kinder lucky for those with the fork in question especially if its kinder screwed over, you get free replacement!
haaahaaahaaahaaa....(breath)...haaahaaahaaahaaa...(breath)..haaahaaahaaahaahaahaahaahaahaa..(tears)..haahaahaahaahaahaahahaahaa..(snort)...hahhahahaaaahaahaahaahaa.
I really can't wait for a real suspension manufacturer to emerge like older Marzocchi. EVERYTHING on the market is poop.
I really can't wait for a real suspension manufacturer to emerge like older Marzocchi. EVERYTHING on the market is poop.
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u dont compare the two, if u wanna compare, compare the totem!
the purpose of the domain is to deliver a Cheaper freeride fork, not a top grade!
the purpose of the domain is to deliver a Cheaper freeride fork, not a top grade!
The purpose of any Rock Shox is to deliver a cheap fork, not top grade. Nothing lasts anymore. I rode a 99 Marzocchi Z1 from 99 to 2004 with absolutely no problems at all. Just changed oil and seals. I also had many other Marzocchis (Monster T, Super T, Z1, 66, 888, Z2Atom race, Marathon, etc etc). Oil changed every year, and seals every two. No other problems at all on any of them. Now, unfortunately, even Marzocchis are made like shit in Taiwan. They now suffer the same tolerance issues, blowing TST cartridges, breaking TAS crap, etc etc. There is currently nowhere to turn for good products. I have owned 5 fox forks over the years, and they completely wore out in less than a year. We need a new manufacturer to emerge and give us what Marzocchi used to give us. Reliability at the expense of a little more weight. Making a fork too light alows flex and wear. Period. It's a sad day in the bike industry when I don't want any of the current products.
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I got a domain fork!!! and it works very good!!! there is no problem!!! until today!!! what is the main problem in the fork???
some peoples serial# maybe on the actual steerer tube eg inside of the headtube on your bike, i know mine is, i just dropd the fork out and checkd and im all sweet
and as for all the peps going on bout zochies! they have there own problems aslo so dont try hit us with that line! i have rock shoxs on my hard tail (pikes), these forks on my trail bike and 66 ata on my glory(freeride) the zochies on my glory leak air im shure my pikes dont leak any air so gona be all whiny then go do it sum whr else maybe a "all whining post here" form would be good
and as for all the peps going on bout zochies! they have there own problems aslo so dont try hit us with that line! i have rock shoxs on my hard tail (pikes), these forks on my trail bike and 66 ata on my glory(freeride) the zochies on my glory leak air im shure my pikes dont leak any air so gona be all whiny then go do it sum whr else maybe a "all whining post here" form would be good
f*ck you guys! when rock shox said that they're releasing a fork with steel steerers i said that they would fail and be super heavy a shit!
it's just way cheaping to mass produce then aluminium!
when i said that the steel steerer was a bad idea i got 80 negative props!
it's just way cheaping to mass produce then aluminium!
when i said that the steel steerer was a bad idea i got 80 negative props!
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mine is a 09T7 with a steel steer tube
is that ok?
sorry, i read the article but i just wanna make sure
is that ok?
sorry, i read the article but i just wanna make sure
looks to me like you got the batch right before the bad batch of steel, lucky or unlucky you depending on how you view the situation.
evan15 - are you seirously asking the windbags on this site if you should return your fork or not? Lets be honest, most people on here are just making noise. the only way to be sure is to take your fork to your LBS or at least phone in your serial number and get their word on it. Dont trust a bunch on kids on here waxing away acting all edumicated and stuff.
ya i emailed my LBS and they said if its within the code number 09T8XXXXXXX to 42T8XXXXXXX (as in this article) then thats when i return it
im just a little worried because mine is just one number away
im just a little worried because mine is just one number away
Sram Rckshox, truvative they all sucks that's why they replace avery crank they have with a new one ! but Ho! it's another POS crank, and kids are happy.... I'll never will buy anything from Sram/rock shox/truvative.
The amount of problems in MOST bike parts these days (this one may be an exception) seems to stem from the WEIGHT WEENIES who count grams on every bike part. Manufacturers are now being forced to cut strength for weight. Maybe if some of these people spent more time in the gym instead of weighing their bike parts, manufacturers could go back to making strong products ... I am not saying heavy, but not trying to save 10 grams by compromising strength. That and making parts in cheaper labour countries ....
firstly, the only forks affected will have the serial number etched into the back of the crown. not a sticker! which CANNOT be removed.
Secondly, if there is no serial number it means someone has taken the sticker off.
Secondly, if there is no serial number it means someone has taken the sticker off.
OMG! How can i see so much stupid posts about one single notice, they just found that some forks have a problem in the steerer tube and they know what forks have that problem, thats why they say the serial number it starts and the serial number it ends, you just gotta see if your fork's number has from "09T8" to "42T8". Some should be gratefull for this warning, I already left my bike at the store for replacement of the fork, my serial number matched. And for those that dont even have one of this forks why bother to give a comment that no1 cares about?
Cumpz
Cumpz
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i called up SRAM today and it is only the domains that come on bikes when you buy them not the aftermarked ones so there is no need to worry about it if you bought it seperately
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