Press ReleaseCanyon USA, the American division of Germany’s Canyon Bicycles GmbH, has today announced the addition of an extended delivery option for sales in the United States. Canyon currently offers direct-to-consumer delivery at home or workplace around the globe, using the exclusive Canyon Bike Guard to deliver award-winning bicycles with all tools included for simple assembly in a matter of minutes. This new Canyon USA Delivery Service by velofix is an additional delivery option exclusively for the United States, and will provide another choice for consumers who choose to have personal assistance from a professional mechanic.
Canyon USA Delivery Service by velofix is available to all Canyon USA customers immediately for an additional charge of $95. “Canyon ́s groundbreaking direct-to-consumer distribution has demonstrated for years around the globe that our riders can expect the highest level of service and quality when purchasing online, and be ready to ride within minutes of receiving their Canyon at home or office,” said Canyon USA President Blair Clark. “The simple setup process has satisfied hundreds of thousands of customers and is one of Canyon’s many unique benefits. By offering the Canyon USA Delivery Service by velofix we will have another option to serve the customer who desires additional personal assistance from a professional certified mechanic.”
“We are proud to partner with Canyon USA and to offer their customers this additional premium delivery option, bike build, and bike fit by a professional certified mechanic,” said velofix CEO and co-founder Chris Guillemet. “With close to 100 mobile bike shops across the United States, we are perfectly positioned to offer this concierge delivery option to those Canyon customers who are interested.”
Canyon customers who chose this Canyon USA Delivery Service option will have their bicycle shipped to their local velofix mobile bike shop. velofix will assemble the bike, arrange a delivery time, and assist in a first fitting for the Canyon customer. For more information on this option, please visit
www.canyon.com/en-us/service-support/canyon-service-by-velofix About Canyon Bicycles Canyon started life as Radsport Arnold back in 1985. What began as a business run out of founder Roman Arnold’s garage has evolved into one of the bike industry’s leading innovators. Following the success of the first ever Canyon bikes developed in the late 90s, the company changed its name to Canyon Bicycles GmbH in 2002. For years, talented engineers and designers have been drawn to Koblenz, Germany, for the development of an ever-expanding range of road, mountain, triathlon, fitness and urban bikes. Canyon’s technology-first approach focusses on applying the most cutting-edge materials, working together with the world’s best riders and ensuring everything produced delivers the finest quality and performance. Canyon products are available exclusively via direct sales.
For more information, go to
www.canyon.com.
Keep in mind, shops rarely get a labor credit for warranty work... That's why one shop I worked at charged a warranty processing fee for any item not purchased from us... It takes time, making phone calls, sending pictures and emails, and sometimes having to box up parts to ship back... It all takes time out of our day and we don't get paid for it...
Customer service is a thickle business but you have to remember the customer is not always right and its not worth losing money just to appease someone with a chip on their shoulder.
Once again, the customer is not always right, and there's no way to absolutely prevent an a*shole from being an a*shole.
On the other hand, I have one parent of a high school team racer and pretty much the first words out of her mouth when she comes in "Hello, we get our team discount, right?" Not a fan of that type of behavior...
People make goff and my price, next time they'll go elsewhere, get slower work at a lower quality than I can provide, then they come back to me, and appreciate all the value I put into their bike each and every time I touch it.
Bringing in an extra body doesn't guarantee more revenue to pay for that body...
1st: "We do not have this bike scheduled for this year but hope to get some in stock in 2018 as this has been a very popular request."
So naturally I asked "When?"
2nd: "We do not know if or when we will have any of the Stitched series unfortunately"
WTF!
Canyon, if you're listening the market is here. Bring the bike before I take my $$ elsewhere.
-Kyle
Transition Bikes
Get off your ass, go buy a frame, go buy parts, new or used, buy some tools, put the damn thing together, figure out it works, what does what doesn't... That's half the fun.
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I'm currently thinking about either a new shock or custom tuning my existing shock, and how the hell am I supposed to chose between 10 different options without actually trying any? Shocks are so dependent on the suspension, a given model could be great for one frame, and horrible on another. Would love it if I could demo some shocks.