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Trek Expands Suspension Services & Offers Free Demo Bikes at Select Retailers

Sep 15, 2023
by Trek Bikes  

Press Release: Trek Bikes

More riders than ever are hitting the trails, and to meet the need for more suspension service, we are expanding our suspension services. Now, participating Trek retailers will offer faster turnaround for suspension tune ups and overhauls, plus riders can take advantage of free 2-day demo bikes while their suspension is in the shop, so they never miss a day on the trail.

Kirsten VanHorn and Allan Pilgrim in North Vancouver BC

Fast Turnaround

When riders drop off their suspension fork, shock, or dropper post to a participating Trek retailer, they'll have their suspension back in under 14 days for most full overhauls, and less for suspension tune-ups.

Free Demo Bike

Riders can take advantage of a complimentary 2-day demo of an available Trek demo bike while their suspension is being serviced. They can try out the ultra quiet e-MTB, Fuel EXe, or see what sets apart Pinkbike’s Bike of the Year, Fuel EX.


Service All Bikes, All Suspension

Our suspension specialists are ready to tune and overhaul forks, shocks, and dropper posts from any brand of bike. Most RockShox, FOX, Marzocchi, and Manitou suspension products from the past 5 years accepted. Suspension services offered include fork and shock air sleeve maintenance, fork and shock damper overhauls (recommended every 200 hours of riding time), and dropper post rebuilds (recommended every 200 hours of riding time).

Riders can add these services onto a full-service package for their bikes, or they can be performed a la carte. To get started, simply drop off your bike, fork, shock or dropper post at a participating Trek retailer and roll out with a free 2-day demo. Learn more about the services offered here, and find the nearest participating Trek retailer here.


Author Info:
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Member since Jan 16, 2002
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  • 111 9
 I work at a Trek Store that was part of the rollout for this suspension program. I can't begin to describe the amount of time and effort that our service team and head technician put in to be a great local option for Suspension Service. Lots of blood sweat and tears. It's taken years to get this program dialed, but it's been an awesome service to be able to provide to our local community! For perspective, before we were able to do in-house work, we had to send all suspension off to the respective brands for rebuild. Over the past three years, that would usually take a 3-4 weeks turnaround. Since we switched to doing things in-house, it usually takes less than a week. And we maintain a 24-hour turnaround on everything else! Doesn't get much better than that. We get a lot of flack for being a brand-name shop... but at the end of the day, we're just a bunch of local yokels, riding our local trails, and being a part of our community. Give us another shot!
  • 158 3
 Blink twice if you're under duress.
  • 7 2
 Blood, sweat and tears huh?
No mention of oil….hmm
  • 2 3
 Nice guns, bro.
  • 7 1
 Gotta say, pretty impressed by Trek bucking the trend that has all our local shops farming out their suspension work. I have to drive 70mins to drop off a shock at the nearest full-service suspension shop and then another 70mins to pick it up. Last time I called, they were backed up 4 weeks, so my shock went Fedex to CO instead. I haven't owned a Trek in 30yrs, but 2 days of free demo while my shock is in the shop? If Trek's service pricing is in line w/ dedicated squish centers, that's a very tempting proposition: other local shops are charging $70/day to demo their bikes.
  • 2 0
 I work at an independent Trek dealer and have been doing suspension rebuilds in house for years.
  • 48 2
 Support your local suspension service shop
  • 3 0
 In Tucson thats Guru Bikes.
  • 6 0
 Gotta say, the folks at Traction Works in Portland are really solid. Super comprehensive services and easy to work with.
  • 14 0
 There are so many good suspension shops and I can pretty much guarantee that if they take themselves seriously it's a full time gig. The investment if you're all-in can be huge from both a financial standpoint, and also the learning curve - you don't just get to service the latest generation of product in a 5 year window.
I'm all for more shops pouring the service cool-aid and educating people that shocks need love too - yeah, every shop should be doing air can service and wipers / bath oil. Heck yeah - the more they do, the more that everyone will appreciate the shops that have carved out their niche in suspension. Beyond that though - there's some serious diminishing return on tool investment if you're not rocking em all the time.
Serious shout out to the small shops keeping squishy bits working!

Granite Suspension
Butter Suspension
Cascade Suspension Works
Makaki Suspension
Shock House
Barn Owl Bikes
Full Suspension Midwest
Common Bond Bike Shop
Anvil Bicycle Co.
Huck To Flat Suspension
Squish Labs
Aurum Suspension
Sunday Suspension Service
Another Suspension Lab
O-Ring suspension
Full Squish Suspension

and those are just the first ones that come to mind - if I forgot you, apologies!
  • 1 0
 @kev1n: the best folks I know
  • 11 1
 Find Your Line in Ashville NC / Used them for years and great service, commination, turn around times.
  • 1 0
 Tune MTB in Rochester, NY!
  • 10 0
 @wheelforge: I'll add Gearwork and Fluid Focus to the list.
  • 4 0
 @wheelforge: Trail Labs
  • 2 1
 @wheelforge: avalanche, sp suspension
  • 2 0
 @Isaaccop: I appreciate you
  • 1 0
 @MrDiamondDave: FYL is awesome. I worked there for 3 years.
  • 2 2
 @kev1n: are they still affiliated with Fat Tire Farm? if so, I don't think I could darken their doorway....

FTF has to have the worst CS I have ever experienced in my life, and that's saying something.
  • 3 0
 @Mtbdialed: honest question: when was your bad experience with FTF? They’ve had a complete makeover of management in the last ten years and I think they’re the best shop in the city. I know back back in the day it was a whole different story and I’ve heard nightmare stories. If it’s been a while, you should consider giving them another try.
  • 2 0
 @TEAM-ROBOT: 4-5 years ago. I am not trying to say anything other than my experience with FTF was abysmal. Not just a one off either. I once lived there, and they were the highend shop in town, yet....terrible.

my only point was that I am pretty sure that Traction Works is an arm of FTF, and thus, it's hard to give the core business that is so bad, any business. TW might do great work.....but I do not care, as any revenue there just bolsters a business I refuse to do buisness with.
  • 2 0
 Tune MTB in Rochester NY
  • 2 0
 In Concord, NH it’s Dan Mutz at S&W Sports. All your suspension needs met, in-house, under one roof by a the best suspension tech in New England.
Their techs have over a 100 years of combined experience. You won’t find that at a brand store.
  • 1 0
 Flow Zone/Maverick suspension in Denver. Best in the business.
  • 1 0
 @wheelforge: Awesome to see Aurum Suspension called out. Mike happens to be local to me and is a good dude who knows what he's doing. As a bike dork, he's a great bike nerd to know.
  • 1 0
 @wheelforge: Full flow Suspension, Auburn CA
  • 1 0
 @wheelforge: Shellbike.com Fully mobile, turnaround is usually a couple hours.
  • 1 0
 Dialed by Mike for the New England peeps.
  • 21 1
 So many questions.......
If I'm reading this correctly - these shops suddenly have found the extra staff, had time to train them adequately to service suspension, and also invested in tooling to do so all while maintaining their regular service workload?
  • 5 0
 There had been a local shop that had a pint glass with a rubber band...for filling bath oil in Fox forks. Shockingly, they are no longer around.
  • 2 0
 I have to guess they are banking on many more people just needing a lowers service than a full rebuild. Get your crew trained up even halfway professionally and lowers are consistent, fast money. I think they will probably be willing to lose money on the full rebuilds until they have all their staff trained up to be fast enough to make it profitable. Trek has no shortage of funds to help smooth out rough transitions from one business idea to another.
  • 17 1
 14 day turnaround is not exactly fast. And while the idea of a loaner bike is pretty sick it doesn't really make it so you "never miss a day on the trail" if you only get a 2 day demo for a 14 day window.
  • 1 0
 I thought the exact same thing
  • 1 0
 This is very smart on Trek's part. Full overhauls are a loss leader to sell more Trek bikes. Lots of options to get your suspension work done but not all are viable for everyone(may have to ship at your own expense and time in transit both ways if you dont have a good local option. If you have a local option and the Trek store and independent shop were equal on service turnaround and cost which would you choose? Likely the one with the free demo for a few days). The equalizer or counter option for independents is to have a small selection of the most popular stroke/ eye to eye loaner shocks to use for your customers.
  • 2 0
 14 days is horribly slow. Esp given all the options that are out there (many noted above).
  • 2 0
 You have to realize in most shops you have one maybe two techs that are smart enough/capable and willing to do this type of work. I work part time at an independent Trek retailer, we have four full-time techs and four part time techs, and a service manager. Of all of them, I'm the only one capable and willing to do full tear down suspension rebuilds, and the only one that will even do lower and air sleeve services. I work one day a week, so I do suspension rebuilds the majority of the time I'm there. We're the only dealer in the area that does those services (maybe the local Trek stores will take on some of that now.) I Typically line up work a week in advance by doing a triage on the shock/fork, order parts and any special tools I may need if it's not RS/FOX. The following week I do the work. If you bring your bike in on a Monday, you probably won't get it back until the following Wednesday, if parts/tools are available and ready to ship. If there's any lead on materails, you may need to wait longer. We typically like to see the bike, triage, and offer the customer the option to take their bike with them until we have materails on hand. However, you're given a service appt, and if your bike isn't there on the day I'm supposed to work, you wait another week.
  • 16 0
 Having worked at a Trek shop while they claimed a 24hr turnaround for basic repairs and seeing how that worked out, this seems very questionable.
  • 1 0
 Have they since abandoned that? It always seemed mildly-to-moderately unworkable to me unless your parts supply chain was extra dialed. I know they were pushing that as the next big thing in bike service pre-pandemic, but I haven't been in a Trek store in ages.
  • 2 0
 I always suggested that we put quotation marks around the giant "24-hour" part of the "24-hour turnaround" signage on the wall in the service department.
  • 1 0
 @monkeynaut I am relatively sure that they have abandoned it (I don't really go to that shop though ever since I stopped working there). There weird thing was that they did this during covid, like late 2020 and early 2021... so the supply chain was anything but dialed.
  • 17 0
 Send it to Traction Supply Co. in Old Fort, NC instead.
  • 17 0
 That's a genius name for a suspension service company.
  • 9 0
 @mab411: haha thanks man! Shower thoughts. I’m just getting started up but planning to be open next month. I appreciate the kind words.
  • 2 0
 @mross221: With a name like that.. I'll drop my fork off next week! Haha
  • 1 0
 @Alexanz1: come on with it!
  • 8 2
 I’m a little confused about identifying participating stores. Like, in the article there’s a link for learning about the program, and then a link for finding participating stores. But that second link is just their regular store finder. I don’t see a way to filter for whether my local shops are participating in this program or not.

Yes, I could just call the stores and ask. But then, you know, I’d have to interact with another human, which is something I generally try to keep to a minimum.
  • 3 3
 I think this is a great chance to overcome some of that social anxiety bro, they don't mind helping you when it's their job
  • 1 1
 This service is just being offered at Trek Bicycle locations (which are listed on the store finder), however, your local Trek retailer may offer suspension services as well!
  • 1 0
 They’re gonna be the big shops (more like stores), or the ones that order the most bikes
  • 8 1
 No thanks. Not when your technician spent 30 min to install a rear shock and charged $55. (at one of your western Canada retailer)
  • 10 2
 You paid someone to install a rear shock?
  • 2 0
 @ATXZJ: maybe it was a scott
  • 5 4
 Had a conversation with a shop the other day. Their service was two weeks out and no appointments are allowed. Drop it off and when they get to it they get to it. LOL Maybe this will help them change their crap service policy. Adapt or die.
  • 2 0
 Sounds like they’re busy. Everyone brings bikes in at the end of the summer for their first tune up since spring. Quit being like that or deal with it.
  • 1 0
 I’m sure your conversation was enlightening, as you probably complained to the overworked/underpaid mechanic about things he/she had no control over, while they were trying to work.
  • 1 0
 Like what is the deal with no appointments? If Fox can do it, a shop can manage that no problem. Its a goddamned hostage situation is what it is!
  • 5 0
 Dirt labs in Longmont if you are in the CO front range
  • 2 0
 I've heard they're kinda hit or miss recently which is unfortunate - would be happy to be proven wrong as that's just word of mouth. I've had lots of luck with them in the past.
  • 1 0
 @Jvhowube: it's been over a year since I've sent something in but I've had multiple forks and shocks serviced w them and never had a bad experience, but things can change. Will have to see.
  • 1 0
 @Jvhowube: I had my 36 serviced by them back in March, by mid June (less than 20hrs riding) it felt like it was filled with sand.

They fixed it in under 36hrs, no charge even though it was out of their warranty period. Good bunch of guys up there.
  • 1 0
 @Jvhowube: I recently had a float x serviced in their newly opened shop in Denver and was impressed by the work and overall customer service.
  • 1 0
 I have some friends who have had their suspension serviced there and have heard it's pretty good might try them out someday.
  • 1 0
 I’ll add my own experience.

I’ve had all sorts of shocks serviced at Dirtlabs over the years. Always had prompt service and never had a post service issue. 100% would recommend.
  • 4 0
 Go to Full Flow Suspension in Auburn, my shop uses them for services that we can’t perform. Solid company.
  • 1 0
 I don't trust this, I bet this lasts a few months and gets cancelled. Most shocks will need to be taken off your bike and mailed somewhere, there's no way they'll be able to keep a 14 day turn with all that shipping. My local Trek store doesn't even have any demo bikes, I wouldn't count on that either. I've heard there's only a few official Trek stores in the US doing full rebuilds on dampers. I imagine most stores can handle basic service and dust seals in-house. So almost every Trek store in the country is going to be sending all of these full damper rebuilds into half a dozen Trek service departments.Those mechanics are probably busy with other repairs and have tons of distractions, there's no way they can keep up with that. I feel bad for those guys. A lot of times if a shock has a problem it'll need something like a new inner shaft. The Trek store is going to have to order it, which adds another week or two. I would rather send my shock to Fox for service where they have the special shaft in stock and the best mechanics. If I don't send it direct to the manufacturer, I want my shock serviced by a dedicated, well reviewed, experienced, specialty shock service company. They are going to have the best techs who just work on suspension all day. They've got all of the special tools and parts right there, and aren't distracted by the hustle of a retail shop.
  • 1 0
 I had a shock repaired through a Trek shop two months ago for losing air pressure. They sent it to a Trek service center in San Diego. Their turn around time was 6 weeks and the shock leaks oil now. I'd send your business elsewhere
  • 4 0
 In vegas Squishlabs. Paul is the man
  • 3 0
 Send your suspension to Butter Suspension instead
  • 3 0
 Thanks for the shout out! @fullsuspensionmidwest
  • 5 7
 Any bicycle shop that sells mountain bikes and doesn’t do suspension service. Needs to stop selling mountain bikes imo. If everyone riding serviced their suspension at the service intervals. They are not even close to enough suspension shops to handle the load.
  • 7 1
 The root issue is service culture. The bike industry has done such a good job making suspension seem like voodoo, that we even believe it ourselves. Basic service is something that every shop could take on with minimal investment and minimal training, and we'd all reap the rewards.
  • 1 0
 @wheelforge: Even the mom and pop shops that sell mostly non-mtb’s? Or how about the ones that sell mtb’s, but can’t sell many? Should they try to find someone mechanical, then train them and hopefully have them stick around for $17/hr? I can tell you haven’t owned a business.
  • 2 0
 @emptybe-er: If they are doing general service and sell anything with suspension, than yes - if a small brick and mortar is selling bikes and not offering service that's their own take, but a foolish one at that.
For a couple hundred bucks in tools and parts, any mechanic can service fork lowers and air canisters.
For either of those units a typical shop would be billing out between $50 and $80 parts & labor with a time investment of about 30 minutes once they have ironed out the kinks. And to answer your statement - I've been in the industry for 26 years, I do own a shop, and also hold clinics for other regional shops so they are more profitable and comfortable taking this service on themselves.
  • 1 0
 @emptybe-er: There was no slight intended from my statement about the industry - most shops, in my experience just do a poor job of introducing customers to suspension, and don't set expectations about how to service it. Mostly because they don't understand it themselves to be honest, not for lack of caring. I'd wager over 95% of the riding community with 300 miles of my front door have no idea what % of sag they run, or even check their shock pressure on a yearly basis. Shops do a great job with what we consider standard service stuff - chains, cassettes, brake pads, tires, sealant - shock on the other hand just kinda get left in the cold.
  • 2 0
 Specter Suspension in Bend or The Bounce House in Portland.
  • 3 1
 lonewolfsuspension.com for superfast turnaround
  • 1 0
 This is cool, I don’t trust the roadie shops around me to do my suspension and I usually have to drive out a little.
  • 1 0
 My local trek bike shop tried to charge us a fee to perform warranty repairs
  • 1 0
 We’d love the opportunity to help each and everyone of you. This is our life.
  • 13 12
 Can't trust anything trek says, worst marketing ever
  • 2 1
 Oz Suspension in Bentonville
  • 1 1
 All the while Specialized is still fire saying every bike they have in inventory..... Well done Trek
  • 1 1
 They need to do SOMETHING to compete with bikes that dont suck.
  • 1 0
 Uh oh
  • 1 1
 Pssst, I know a guy.
  • 3 3
 Common Trek W

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