Trek Expands Suspension Services & Offers Free Demo Bikes at Select Retailers
Press Release: Trek Bikes
More riders than ever are hitting the trails, and to meet the need for more suspension service, we are expanding our suspension services. Now, participating Trek retailers will offer faster turnaround for suspension tune ups and overhauls, plus riders can take advantage of free 2-day demo bikes while their suspension is in the shop, so they never miss a day on the trail.
Fast Turnaround
When riders drop off their suspension fork, shock, or dropper post to a participating Trek retailer, they'll have their suspension back in under 14 days for most full overhauls, and less for suspension tune-ups.
Free Demo Bike
Riders can take advantage of a complimentary 2-day demo of an available Trek demo bike while their suspension is being serviced. They can try out the ultra quiet e-MTB, Fuel EXe, or see what sets apart Pinkbike’s Bike of the Year, Fuel EX.
Service All Bikes, All Suspension
Our suspension specialists are ready to tune and overhaul forks, shocks, and dropper posts from any brand of bike. Most RockShox, FOX, Marzocchi, and Manitou suspension products from the past 5 years accepted. Suspension services offered include fork and shock air sleeve maintenance, fork and shock damper overhauls (recommended every 200 hours of riding time), and dropper post rebuilds (recommended every 200 hours of riding time).
Riders can add these services onto a full-service package for their bikes, or they can be performed a la carte. To get started, simply drop off your bike, fork, shock or dropper post at a participating Trek retailer and roll out with a free 2-day demo. Learn more about the services offered here, and find the nearest participating Trek retailer here.
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No mention of oil….hmm
I'm all for more shops pouring the service cool-aid and educating people that shocks need love too - yeah, every shop should be doing air can service and wipers / bath oil. Heck yeah - the more they do, the more that everyone will appreciate the shops that have carved out their niche in suspension. Beyond that though - there's some serious diminishing return on tool investment if you're not rocking em all the time.
Serious shout out to the small shops keeping squishy bits working!
Granite Suspension
Butter Suspension
Cascade Suspension Works
Makaki Suspension
Shock House
Barn Owl Bikes
Full Suspension Midwest
Common Bond Bike Shop
Anvil Bicycle Co.
Huck To Flat Suspension
Squish Labs
Aurum Suspension
Sunday Suspension Service
Another Suspension Lab
O-Ring suspension
Full Squish Suspension
and those are just the first ones that come to mind - if I forgot you, apologies!
FTF has to have the worst CS I have ever experienced in my life, and that's saying something.
my only point was that I am pretty sure that Traction Works is an arm of FTF, and thus, it's hard to give the core business that is so bad, any business. TW might do great work.....but I do not care, as any revenue there just bolsters a business I refuse to do buisness with.
Their techs have over a 100 years of combined experience. You won’t find that at a brand store.
If I'm reading this correctly - these shops suddenly have found the extra staff, had time to train them adequately to service suspension, and also invested in tooling to do so all while maintaining their regular service workload?
Interesting.
Yes, I could just call the stores and ask. But then, you know, I’d have to interact with another human, which is something I generally try to keep to a minimum.
They fixed it in under 36hrs, no charge even though it was out of their warranty period. Good bunch of guys up there.
I’ve had all sorts of shocks serviced at Dirtlabs over the years. Always had prompt service and never had a post service issue. 100% would recommend.
For a couple hundred bucks in tools and parts, any mechanic can service fork lowers and air canisters.
For either of those units a typical shop would be billing out between $50 and $80 parts & labor with a time investment of about 30 minutes once they have ironed out the kinks. And to answer your statement - I've been in the industry for 26 years, I do own a shop, and also hold clinics for other regional shops so they are more profitable and comfortable taking this service on themselves.