Fox Introduces New Factory Tuning Program

Jul 21, 2017
by Paul Aston  
Fox Factory Tuning Program



Fox Factory Tuning

Fox Suspension has officially opened their global, in-house tuning and upgrade program. Fox Factory Tuning, or FFT, promises to upgrade rider's forks and shocks with the latest air springs assemblies, dampers, climb switches and lock out levers. Nearly all forks and shocks are part of the program, including 32, 34, 36 and 40 forks, along with DPS and X2 shocks.

Riders can also order pre-tuned forks or shocks via their local shop and distribution channel, rather than buying a stock unit off the shelf and needing to send it away for tuning when they just want to hit the trails with their new toys. There are 45 Fox distributors worldwide with their own service centers which will be part of the program.



What is the FFT

FFT is a direct link to the consumer via national distributors that also function as service centers. Riders can converse with their service center to change their tunes and upgrade old parts to the latest tech without having to continuously shell out for completely new products. They ask the questions, you answer them, they dial in your dampers.

The people who can gain the most benefit from the program are those at the extreme ends of the scale as the standard tunes can be adjusted to suit most riders well. If you're a 45kg female XC racer, a 100kg dirt jumper or a high-speed enduro destroying brute like Richie Rude, chances are you fall outside of the useful range of settings and are not getting the best performance out of those uppy-downy things that cost you an arm and a leg.


Fox Factory Tuning Program
We spent two days in Finale Ligure, playing with suspension and getting to know the multitude of different options available through the FFT


This tuning sounds expensive?

I don't think Fox got the memo from industry leaders as they have tried their best to make this affordable. Firstly by suggesting that riders get any tuning work done in conjunction with general servicing or warranty work. Estimated pricing has been kept realistic, for example, a shim change in the cartridge will cost €20–€25, and around €20–€45 to upgrade air assemblies.


bigquotesWe wanted to make it possible for people who spent 3, 5, or 8,000 euros on a bike, to keep it up to date for a few years. After a few years of use, when the bike still has plenty of life left in it, some riders want to make changes—but now everything is boost or whatever and they don't want to drop a bomb on a new fork and wheel or gamble on whichever standard comes next. FFT allows riders to upgrade parts to the latest spec. While the cartridge is open for a standard service it can also be re-valved for a small fee. We wanted to make it affordable for people to upgrade and keep their suspension up to date.Tyrone Dines, Fox Technician


One of Fox's main goals with the project has been to give riders the chance to keep using their products without costly changes to new parts, especially with the myriad of different standards that have appeared in the last few years. For example, you might have a 2016 fork that is non-boost, but you want the latest damping without having to shell out for a new fork that is boost only, and then a new wheel, and a new spare wheel etc. Send your fork in for a service and get it back with 2018 tech in your existing chassis.



Where do these magical tunes come from?

This FFT program has been in development for nearly four years. As well as sponsored athletes, Fox has teams of riders all over the world, around 200 total; from the guys who ride once a week with their friends for fun, to the hardcore weekend warriors with aggressive styles, bike guides, coaches, and amateur racers. A whole spectrum of riders allowed Fox to build a range of tunes that should suit the needs of all consumers.

Over time, the database will grow to include thousands of consumers with all different wants and needs, this will help Fox to create more options for more riders.


Fox Factory Tuning Program
Fox trained technicians should be able to help any riders get close to the ultimate performance.


What kind of upgrades will be available?

Basically too many to list, with the range of forks, shocks, diameters and travel number available, but nearly all Fox units sold over the last three to four years have some scope in this program. For Float X2, DHX2 and Float DPS shocks, there are a number of options including linear or digressive main pistons, EVOL air can upgrades and different damper tunes. There will be remote lock out levers and climb switches for most shocks too. Air spring upgrades, new dampers, and tuning options are available for forks.



All this sounds sensible, but I could get a similar level of service from my local suspension tuning guru?

Yes, there are many great independent suspension tuners out there, but, using the FFT program and your national distributor, riders can keep their suspension running on original Fox parts and not void their warranty. Any changes made will be recorded for future reference. Fox suggests that some tuners can get inventive with the parts they use and that can cause issues further down the line.



What should I do next?

If you are happy with your suspension performance, then you're in luck and can do nothing; maybe ask for some advice the next time you send your suspension in for a service. If you are really dissatisfied with performance then you can get in touch straight away with your local service center and start the tuning ball rolling.




MENTIONS: @foxracingshox




149 Comments

  • + 102
 Nice, Fox. Sounds pretty RAD.
  • + 65
 To be CTD...
  • - 16
flag Thustlewhumber (Jul 21, 2017 at 8:31) (Below Threshold)
 This is truly shocking.
  • + 177
 @Thustlewhumber: Your response is not FIT4 this article.
  • - 7
flag dtax (Jul 21, 2017 at 8:53) (Below Threshold)
 this is one segment of the market they won't be locked out of
  • + 15
 Gets my seal of approval
  • - 24
flag IllestT (Jul 21, 2017 at 9:08) (Below Threshold)
 For Fooks Take
  • - 9
flag rickon (Jul 21, 2017 at 9:16) (Below Threshold)
 Sounds like Fix are being pretty RE:aktiv to customer needs.
  • - 9
flag caravan (Jul 21, 2017 at 9:18) (Below Threshold)
 @IllestT: Don't put a Damper on it
  • - 11
flag AZRyder (Jul 21, 2017 at 9:33) (Below Threshold)
 I've got the Kashima hand. (Read as cash-in-ma).
  • - 9
flag michaelrobinson (Jul 21, 2017 at 11:08) (Below Threshold)
 @4xwednesdays: shockingly good prices.
  • - 9
flag ridesmoothbro (Jul 21, 2017 at 11:37) (Below Threshold)
 I'm sure rebound to hear more in the coming months.
  • - 5
flag browntown40 (Jul 21, 2017 at 11:48) (Below Threshold)
 @retswen: Not everyone can GRIP what is really going on.
  • + 15
 I've never had a positive experience dealing with Fox service yet to date
  • - 3
 Will this put a damper on fork/shock tuners like PUSH or others?
  • - 7
flag kipvr (Jul 21, 2017 at 13:37) (Below Threshold)
 I'm gonna use my Fox token of appreciation with this.
  • - 6
flag kkmb (Jul 21, 2017 at 13:52) (Below Threshold)
 Just the evolution my float 34 needs
  • + 8
 TALAS, we can get upgrades from Fox which costs X2 nothing.
  • - 4
flag shaochewingice (Jul 21, 2017 at 22:22) (Below Threshold)
 Definitely Float my boat
  • + 2
 Nice to see Fox Pushing this new service offering. It should lead to an Avalanche of new orders.
  • + 73
 WHEN WILL FOX LISTEN TO THE CONSUMERS (on pink bike comments) AND MAKE A GEAR BOX SUSPENSION?
  • + 15
 You're drunk still...go home. When will gear box shift worth anything or get away from grip-shift
  • + 12
 Bring back the 26" thru axle!
  • + 14
 @chyu:

Fox got yo' back! 26" x 20mm still available!

www.ridefox.com/2016/family.php?m=bike&family=36
  • + 27
 Last time I sent my DRCV shock in for servicing/new seals, Fox upgraded the valve and other internal bits at no extra charge.
Rides better than new! Feels more progressive and supportive all around. From LBS and back to me in less than a week... Top notch! I can only imagine greater things with something like FFT.
  • + 4
 holy moly that's awesome!
  • + 2
 Curious, what time of year was it? Last time I sent anything to fox mid-season, it was a hair over 2 weeks. I'd love to hear they upped their in-season staff here in the states, that would be great news.
  • + 2
 @mikealive: It was in the off-season, February, in Calgary. I believe they have a workshop / distribution centre in the city. I believe I just got lucky with the Fox staff having a bit of extra time on their hands.
  • + 14
 "Fox Factory Tuning, or FFT, promises to upgrade rider's forks and shocks with the latest air springs assemblies, dampers, climb switches and lock out levers."

"For example, you might have a 2016 fork that is non-boost, but you want the latest damping without having to shell out for a new fork that is boost only, and then a new wheel, and a new spare wheel etc. Send your fork in for a service and get it back with 2018 tech in your existing chassis."

I got two 2016 float 36 RC2 I bought aftermarket with full list price minus 10% .
3 months ago I asked my Fox service center how expensive it will be to get the latest ( 2018 ) air spring with EVOL.
Answer is 725 $ parts + 70 $ work, so 795 $ because I have to change the CSU which is not the same for the 2018 air spring...

I don't really consider 800 $ per fork as inexpensive (as claimed) to get the latest airspring.

Will this amount be lower in the future with the FFT program ?
  • + 18
 I have a 32 float evo that I was told by the fox rep that I could upgrade the internals for $100. My LBS was slammed so I waited a few weeks for their backlog to calm down. I then called fox to order the internals and the price magically was jacked up. Huh??? Oh, the rep neglected to tell me that it was a limited time offer (ended the previous week). Excellent.

Most smart-thinking customer service oriented companies would reply, "Sorry for this miscommunication, we'll offer this to you even though the offer closed last week." Because that's how you keep clients for life. Um, nope.

Guess who's running Rockshox now? Business 101. Customers have loooong memories.
  • + 4
 Oh, no, I hope this doesn't mean it will be even more difficult or impossible for people to order small parts from Fox. I knew exactly what I needed and had the part # and the sales person gave me hell and would not let me order it. Now, instead of refusing sales to competent home mechanics, they're going to just say "mail it in and we'll do it!" At least rockshox parts are easy to get.
  • + 5
 @rrolly: Yeah, teach Fox a lesson by switching to a brand that charges double the price for damper upgrades all because you put off ordering when they offered that deal. Why did you not at least just order it and let it sit in a box until you could get your bike in. I got this damper for my wife and it was super simple to replace on my own.
  • + 3
 @Ron-C: there's only one way to ensure high quality and proper workmanship and that is to do it yourself. Every single 'service' centre I've used has f*cked shit up. And it's the sole reason I've been using Rockshox for the last..forever. Because Rockshox parts are so easy to come by and so cheap. This initiative from Fox sounds to me like it'll push more people like me to Rockshox. I'd happily pay the premium for premium suspension if I could service and tune Fox stuff at home but without a chain of supply on their parts it's near impossible to do so when compared to Rockshox.
  • + 4
 @ThomDawson: It's so simple that I think you actually have never tried to upgrade a Fox fork or shock. I do all my own work outside of revalves, which even Push has f*cked up for me. I just order parts from Fox by calling them and they send me dampers or whatever and I do the work myself. I would say if anything Fox has more aftermarket options than Rockshox and things like dampers are a lot cheaper.

I keep reading these replies about not being able to work on Fox stuff and I am almost certain it is paid shill accounts saying this. They have videos on their website detailing how to do everything up to complete rebuilds and you can order almost any kind of part you want and almost all their products can be upgraded by newer parts a few years down the line. I'm not a dealer or anything, just a single customer. I stick with Fox specifically because their parts are cheaper and it is super easy to find info on how to service them.
  • + 2
 @IronBender: just not the case for me over here mate. If it was it'd be a no brainer.
  • + 1
 @IronBender: PS you got a nitro setup for Fox rear shocks? My shock pump cost me £20 and it's all I need to pressurise the ifp on a Monarch. I've always found the Monarch to be mediocre but the fact that I can tear it apart and rebuild it in 20 mins with no proprietary tools wins it for me. I am in the process of putting together a setup to charge Fox ifp's but I really wish I didn't need to.
Fox only started doing service videos recently compared to Rockshox. Just to reiterate I don't like Rockshox, I like that they allow and promote service by competent home mechanics. Fox restricts this whether you chose to believe it or not and this new bollox whatever they're calling it is just another way to further restriction and force people to use their own 'service' centres - under the guise of giving something they are taking it away.
  • + 3
 @ThomDawson:

you could just use air instead of nitrogen if it's what you have access too.

Any air(gas) spring will work better with nitrogen. A nitrogen spec'd chamber filled with air will perform marginally worse with variable tpatures but in practicality won't be notably harmful l to performance or equipment
  • + 3
 @getsomesy: it's not so much the nitrogen that I care about. Once I've gone to the trouble of sourcing the fill needle and fittings etc finding a bottle of nitrogen and regulator is probably the easy bit. I couldn't care less whether they want me to fill it with jizz or unicorn tears it's the process that annoys me.
  • + 1
 @ThomDawson: I've never had to refill my nitro in a shock other than one time I tested out Push's service which just include it. I use them for about 3 years then upgrade. From what I understand the newest Fox shocks don't use nitro. I believe my local shop does it for $20 though. Definitely not a valid factor for anyone.

I agree, the Monarch is a sub par shock. Maybe if I had to choose between a CC shock that has to be sent in for service I would go with a Monarch, but luckily that isn't a choice forced on me!

I just don't see what your are talking about being restricted? Like, how? Their videos date all the way back to 2009 and as long as I have been working on my bike I have just called them up and told them what part I want. I guess the only thing you can ACTUALLY say is that you can't usually purchase official Fox upgrades from 3rd party retailers which is again, not a valid issue.
  • + 3
 @IronBender: because they didn't tell me it was a limited time. The only exclusion they told me was that it was for my year fork. Obviously, I would have ordered it if I knew it was a limited time.
  • + 1
 @rrolly: I'm assuming it was for that atrocious 2013 Float 32? I know when I called they said it was limited quantity for the deal. I mean, it was like half off for the damper, so I wasn't going to put it off no matter what, but I guess you needed to ask that specific tech rather than assume 50% off is a permanent sale price?????
  • + 3
 @IronBender: it kind of is a factor when that was exactly my point - that I can't tear the thing apart and rebuild it at home without considerable expense in the tools to do so...
I don't think the Monarch is sub par at all, it's a very good, mass market shock which is super easy to service (not just talking about slapping some grease inside the air can here) and the parts can be found at many 3rd party outlets often for less than retail. It's just not fantastic, in general Rockshox' build and material quality doesn't have the same high end feel as Fox but then there is quite a difference in price between the two and obviously you get what you pay for. But on the bike the two are exactly the same, the only way to effect change and make either one better than the other is through tender loving care and tuning - something which is a lot easier (for the home mechanic) with Rockshox than Fox as much as I wish it weren't.
  • + 1
 @ThomDawson: Haven't tried unicorntears yet,but whit jizz didn't work that good for me.
  • + 1
 @IronBender: I tried to order the NA2 upgrade for one of my bikes and was told it had to be ordered through a shop.
  • + 12
 The comments on this article are garbage. THIS IS A GOOD THING. Fox are trying to fight against the bullshit being spewed out by the industry by trying to future proof your suspension. All I'm reading are complaints. Y'll are some hard to please consumers
  • - 4
flag pinnityafairy (Jul 21, 2017 at 12:10) (Below Threshold)
 Fox is only trying to make money and could honestly care less about their customers
  • + 8
 @properp: If you think that fox do this more than sram you have no idea what youre talking about. fox didnt come up with pointless new standards for axles bb and shock length in the last 3 years...
  • - 9
flag jflb (Jul 21, 2017 at 20:47) (Below Threshold)
 @acetasting1992:
Hey bud. It's not like Sram held a gun to any companies forcing them to get on board with boost.
But they did it didn't they?
It's called progress.
The world needs it.
It makes things better you twat.
  • + 1
 @acetasting1992: fox fanboy, I had a fox tech tell me at a pro-grt that everyone even Gwin runs stock X2's and a fox service manager tell me the "17" spec enduro use the same front mount dimensions as the older models in the last couple of months! They don't care!
  • + 3
 @jflb: Look at how many bikes have full OEM sram spec. You think sram carries no weight in the industry? wake up dude.
  • - 4
flag jflb (Jul 21, 2017 at 22:50) (Below Threshold)
 @acetasting1992:
You're an idiot.
  • - 2
 @acetasting1992:Scram makes Service Parts readily available to their users. Scram post how to service videos online.
  • - 1
 @acetasting1992: if axle standards and shock dimmensions were pointless and it was only Sram making the decision for change why has every bike manufacturer moved to those and all suspension companies done the same?

This comment insinuates Sram makes the Final call on all bike standards.
  • + 9
 Last time I sent my shock to Fox for servicing it came back with cracks. Someone tightened it up in a vice too tight and broke the cast aluminum end cap. They mailed it back to me like this. I called and complained. They said no problem just wait 3 months while we locate you a new shock and will replace it. We are not going to apologize we took four months of your riding season away that's just how the Fox service works. To this I say FUX SUX. You slimy greaseballs also charged me 14.95 shipping to put one seal in a vanilla envelope.
  • + 8
 Last time I sent something to my Certified Fox Techs it was a Faulty Re:Activ shock. After them having it 4 weeks they told me "oh we don't have any parts for that right now"
6 months later still no one has called to let me know parts arrived.

So really at this point any experience with fox suspension services can only get better... Right?
  • + 7
 Not really Re:Activ, isn'it ?
  • + 1
 @gnralized: the knocking sound it makes still haunts me....
  • + 4
 I'm still holding out on having my Fox shox and Forks serviced again, as the Watsonville, CA service department dropped the ball 3 or 4 times in a row before I could get my suspension mounted back on my Slayer. I hope that THOSE guys won't be doing the tuning.
  • + 5
 Sad. Have you considered PUSH?
  • + 3
 I feel ya, I've been in the same boat.
  • + 2
 @rfitzroy: I've had stellar service from the Watsonville center over the past three years. Rebuilds and warranty issues were resolved in less than a week on all occasions. Very interested to hear the details of your case...also how recent was that?
  • - 6
flag MX298 (Jul 21, 2017 at 7:44) (Below Threshold)
 Image living in Watsonville making minimum wage working on someone's $7.000 bike suspension?
  • + 4
 @MX298: Why would someone imagine that?
  • + 9
 @MX298: imagine living in CHINA making a non-living wage for working 80 hours a week, working with hazardous chemicals, working on someone's $10k super-bike...

There, I fixed it for you. Watsonville is not that bad - on the central coast of CA, tucked up between coastal mountain ranges, and I guarantee you that the workers at Fox don't make minimum wage for long. Skilled technicians are valuable and valued anywhere near Silicon Valley.
  • + 6
 @AaGro:

Trust me... they'd rather be in an air conditioned warehouse working for MORE than min and getting full benefits that picking strawberries based on baskets and not getting any benefits.

I'd venture to guess than none of the techs at Watsonville make min. They're all way over. I'd be surprised if any of the positions there start at min. Even line workers. And beyond that... they're not working on $10k super bikes. They're working on one piece of a fork or a shock.

But you got china/taiwan dead on for sure. Screw that noise! It is getting better... slightly... over there. Mainly because larger companies are demanding certain standards be met or they pull their production and put it in other factories. Disney for example.

Side note... I live near Watsonville. Anything outside of downtown is rad. Weather doesn't get much better. Ocean less than 10 miles away. MTB riding less than 10 miles away. Post Office is gone but there's still some DJ's around. Tons of great shops around. Snowboarding is less than 4 hours away. Surf. Best Mexican food around. Etc.
  • + 7
 I've also had a few horrible experiences with Watsonville service to the point that I couldn't even consider purchasing another Fox product ever again. The definition of incompetence in nearly every aspect.

This program stinks of profiteering in disguise as "customer service".
  • + 1
 @Eatsdirt: Speak to Ed. He was the guy I always was in close contact with and he did a killer job.
  • + 4
 @nicolai12: That's who I ultimately ended up dealing with. Nice enough guy but no follow through, and clearly his unskilled labor and a f-ed up infrastructure didn't do any favors.
  • + 3
 @Eatsdirt: Similar experience here. I received my shock back with the mounting hardware for a different bike, even though they returned my old used stuff in a ziplock attached to the very incorrect setup. The second time I received it with the wrong eyelets. My fork is a 120-160, and the 120 setting never worked, but I didn't want to return it for more horrible service. They applied the new sticker "upgrade" all crooked and bubbled, and only slightly better the second time after I offered to apply them myself.

Now it's time to start thinking about having them serviced again and I don't know who to turn to.
  • + 3
 @nyhc00: so how does that explain their terrible service and work?
  • + 1
 @MX298: you can pay someone any amount and still get crappy work. The fault lies in poor management, training & quality control.
  • + 3
 @nyhc00: true but usually not an oem!
  • + 2
 @MX298: I'm not disagreeing and based on the amount of complaints on this thread there's clearly something going on that Fox needs to address. And here I am with 2 Fox forks that will need servicing by the end of the season. Haha, PUSH it is.
  • + 3
 @dylandoe: Sent you a PM. www.advdynamics.com - Guy made my F36 actually work well and could rebuild a shock without totally f-ing up the tune.
  • + 2
 @Eatsdirt: Received, thank you Sir.
  • + 5
 This will be a JOKE in Australia. The guys at SOLA can't even organize a shock service in a week. Rockshox service outweighs them 1000:1 when i comes to service.
  • + 3
 Might as well ask Fox USA to do it, send it by sea freight or kayak and it'll still get back faster than if Sola did it.
  • + 1
 man thats all i could think of when reading this. Send the fork away, by the time it comes back you'll need a fork upgrade anyway because it took so long.
  • + 3
 Dont they already do this (mojo in uk does) so this sounds like Fox just setting a price list as apposed to defining something new in terms of tuning options...
I intend to use it when they actually have metric shocks available.
  • + 1
 Yeah they do. My wife is tiny and when she purchased an x2 they offered to tune it to her weight. This just seems like they are marketing it, which is probably good.
  • + 2
 Yeah. In theory, a factory tuning service sounds good, but given my repeated frustrations with Fox's customer service, and my continual inability to speak with a technical agent of any type, (were talking, can't get a human other than a receptionist on the phone for over a month.) I would say that a customizable tune "factory tune" is out of reach for fox to even consider as a business until they make changes in their customer service department. I hope they don't get even further ahead of themselves than they already are.
  • + 4
 Kind of what Mojo and TF tuned have been doing for years.
Were so lucky to have such quality distros/shops as these (and a few others like sprung sus) in the UK.
  • + 6
 40 to 49 factory conversion kits?
  • + 7
 That'll be $10 dollars, please.
  • + 1
 gonna give this a try when i send my x2 out, even with the extra volume spacers my sag isnt near what i want it to be in order to not bottom out on bigger hits, ive tried more psi and less compression and then less psi and more compression, and everything in between. it still rides like a dream compared to what i had on there, but that little bit more plushness in the beginning stroke and even more ramp up at the end would be ideal.
  • - 1
 Does your shock have high speed compression adjust? Turn that counterclockwise to resist bottoming.
  • + 5
 @getsomesy: jeez why didnt i think of that... oh wait. do u even read bro?
  • + 1
 So... This isn't so much "factory tuning" as it is a better advertised and well branded upgrade service with stock parts. Essentially, instead of doing a bit of research yourself to see what will fit in your shock or fork you just call up Fox and say "take my money and put your more expensive but still stock parts in please".

It's nothing like the service Push or Avalanche offer where your weight, bike, riding style, and preferences are taken into account.
  • + 1
 it would be a bigger treat if fox sold small parts direct, i snapped the rebound adjuster post on my 2014 float 34, been wanting a fit4 retrofit but i really just need to replace the rebound "cartridge", if i send in my fork, im without a bike, i much rather do work myself, the air spring retrofit took me a half hr and did wonders...cant fix the creeking but have learned to live with it..
  • + 2
 "While the cartridge is open for a standard service it can also be re-valved for a small fee"

like what TFtuned, jtech, mojo etc have been doing for years.
  • + 9
 This is an old trick: Bigger companies that have trouble adapting quickly to changing markets let smaller companies do the innovating, then imitate the good ideas and leverage economies of scale to devour the market.
  • + 1
 @WaterBear: maybe , but not in this case. people are loyal to aftermarket tuning and service companies usually
  • + 0
 Read the title, went straight to the comment section to celebrate. New hub standards, head tube standards, wheelsizes, Fox will adapt my fork to keep it up to date. Excellent! New standards, bring them on. If everyone in the business would offer this service we really wouldn't be bothered about new standards. Exciting news. Or at least, exciting headline. I'll read the rest of the article tomorrow. So stoked, oh boy...
  • + 2
 The fact alone that even now I can send my stuff to Fox for service myself without having to go through a shop puts them way ahead of Rock Shox, and always has.
  • + 0
 This is great to see that they are marketing all of the products that are already available to shops to sell but don't know how to. Suspension tuning has been a black are for years, and its awesome to see more info available and product awareness at an all time high.
  • + 3
 No DHX? Well me and my ancient suspension technology will just have to go elsewhere......
  • + 3
 I'm stoked about this program. As a heavier rider getting a tuned shock is well worth the extra money
  • + 1
 "riders can keep their suspension running on original Fox parts and not void their warranty"

so 2018 forks/shocks will be void of warranty if its serviced by a non fox tech?
  • + 1
 I think they mean non factory modifications would not be covered under the warranty. Any service done by an approved fox tech would be covered but non approved tech could be have always been an issue.
  • - 1
 Want to keep your customers on the same product for longer? How about you:

-Futureproof the designs and make retrofittable upgrades
-Don't release a new spacing/wheel/whatever standard each year
-Make products more durable (better sealing, more lubrication oil, better bushings etc.)
-Don't release new product each year with insignificant performance increase
-Keep making spare parts even if the product in question is a couple of years old
-Avoid propietary designs (Brain, Re:Aktiv, Specialized clevis bodies and special shock sizes)

Of couse all of this goes against the desires of the stockholders, because no. 1 priority is revenue.
  • + 3
 All I want is mid stroke compression, bring it back fox, please.
  • + 1
 Just buy DVO or PUSH they give real time tuning tips to their badass suspension. Customer/Rider support is key!!
  • + 1
 FFT Where it takes a month to get your sock back, maybe longer..... ( Fifty Fifty on Turnaroundtime)
  • + 2
 FFT. And I run RS forks. FFS.
  • + 1
 I think they left off the P:

Pfft
  • + 0
 This is a smart move for Fox. They are maximising/stretching their market share by creating a new market within a market. Utilising peoples money!!
  • + 2
 Can i upgrade to Fox Live? WHERE'S IT AT FOX.
  • + 0
 I know they mentioned the last few years, but would be awesome to have this done to an older fork. Such as a mid 2000 36 talas still in relatively good shape change to float
  • + 0
 TF-Tuned in the UK offer a Float upgrade for the 36 Talas for around £200-£250.
  • + 2
 True upgrade would be to sell your fox and get a DVO.
  • + 0
 I’m reading some bad experiences with Fox service but I’ve had nothing but great service from them. Fast, often free and trusting of my story regarding the issues.
  • + 1
 Be good to have option to get what you have set up for you other than paying for upgrades...
  • + 1
 Great idea but given a valve shim cost about £1-2 seems expensive when the fork is already apart.
  • + 12
 As my Chinese girl friend frequently reminds me, white people's labor is expensive.
  • + 8
 You're paying for the knowledge and experience to know what shim to change?
  • + 4
 @ShepherdWong: As it is with everything, you pay for knowledge and experience. Thats how the world works
  • - 2
 1999 and my rp2 went all lockdown the first time I used the lockout. Fox had it rebuilt and returned in two days. My 2013 fit damper was a miss and Fox swapped it out and did a full overhaul at no charge. 2014 and shock issues, once again Fox sends it back to me better than new, no charge.
  • + 1
 Do they send them to Push?
  • + 1
 And here I am still going on with Sr Suntour's products and services.
  • + 2
 Well that's awesome
  • + 1
 But can I use it for my Civic?
  • + 0
 When will Fox offer HSC/LSC for us using Float 34's? Oh, never? Thanks, guys.
  • + 1
 Amen! I can even get parts for a 2 year old Rockshox Monarch. Pffft!
  • + 0
 Fox should creat an Application to analyse and adjust your suspensions as Cane Creek did...
  • + 1
 Bar mounted remote lockout lever for the DHX2?
  • - 3
 I've started avoiding buying Fox suspension products because of the difficulty of finding the proper manuals and parts and the many special tools required. I feel they actively discourage you from opening anything up and my competent LBS can only do so much as well. Whereas, RockShox and DVO have all the instructions on their site and don't seem to require as many special tools, and parts are more readily available. DVO stuf is especially straightfoward. If I have to send my stuff in I will only do it in the off season, but if I have a problem with a Fox part mid-season I better have a spare cuz even with perfect 3-4 day turnaround you are talking 2 weeks after shipping. And from what I've seen, turnaround is often a lot longer than 3-4 days.
  • + 5
 There are videos on Fox's website on how to do complete rebuilds. You can have things like dampers sent to you to do on your own. You avoided a company because you suck at googling.
  • + 1
 Sounds like Cane Creeks Lounge
  • + 0
 This sounds pretty awesome!! Just having the option is cool and it sounds reasonably priced.
  • + 1
 Sweet Fox, way to link up with LBS on this project. :/
  • + 1
 Fox Fourier Transform Big Grin
  • + 1
 Why no Marzocchi?
  • + 0
 How much in 'Murican currency?
  • - 2
 RockShox and Fox are both making outstanding suspension product right now. Service like this puts Fox out front.

Are you listening SRAM?
  • - 1
 Uh, no. Read my earlier post. Fox service was garbage.
  • - 1
 @rrolly: Counterpoint: Fox service is awesome.
  • + 2
 @rrolly: Fox customer service is truly a oxymoron
  • + 0
 @Rucker10: as awesome as a bloody hemorrhoid
  • + 0
 I will never purchase a bicycle with Fox suspension components. Hey Fox are you listening now
  • + 1
 @properp: I read your little story, I personally think it sounds like crap and that's why they probably took 3 months to ship you anything, and charged you shipping. Don't break your shit and blame the tech's and you'll probably have a better experience.
  • + 0
 @Rucker10: thanks for your opinion but I think it's just like an a******
  • + 1
 Will they tune my Pike?
  • - 4
flag JesseE (Jul 21, 2017 at 7:29) (Below Threshold)
 No. Your pike will be great then it will break and to replace one part will cost the same as almost a whole new fork. :I
  • + 0
 you can re-arrange the shims in your charger damper to get a different tune. Outlined on RS website.
  • + 1
 remote for x2?
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