Ellsworth Launches Bold Guarantee

Dec 8, 2016
by Pinkbike Staff  
JP Homie tearing up Crestline on the new Rogue Sixty

Ellsworth Bikes has gone through its share of tough times, including no small amount of consumer backlash against the brand. The company, however, has reorganized, rebuilt their bike line and has just taken a decidedly bold approach to getting back in the game with the launch of its Performance Satisfaction Guarantee in over 50 markets in the United States.

To cut to the chase, if you buy a new, stock 2017 Ellsworth bike and are not satisfied with it, the company will take it back after 30 days. The company clearly knows that there are skeptics out there and their answer is to take the risk out of buying one of their latest bikes. No matter what you think of the brand, that's a pretty ballsy way to tackle the image problem.

To quote from their press release, "Ellsworth’s Performance Satisfaction Guarantee (EPSG) is our pledge to our customers that a new stock 2017 Ellsworth bike will perform better and provide you with a mountain bike ride like no other in the market. We feel so confident in that pledge that you will have more fun, get a new PR, and enjoy the sport of mountain biking that much more, we will take your stock 2017 Ellsworth back after 30 days."

Rogue Sixity in Foxy Orange

Ellsworth has also partnered with Velofix Direct in over 50 markets and select dealers to give riders "a personalized experience in your next bike purchase."

If you're not familiar with Velofix, it's a mobile-mechanic franchise. In this case, you'd order up the Ellsworth and (assuming you don't have an Ellsworth dealer in your town) a trained Velofix mechanic will build, set up, and tune your new Ellsworth to the company's specific standards and then deliver the bike to your house or office (your choice), making sure that it's dialed in for you. Velofix will then return after 30 days to check in on your new purchase and conduct a minor tune at no extra charge. According to Ellsworth, here's what happens next. "If you find your 2017 Ellsworth isn’t the best bike you have owned" Velofix will take it back at that time.

Ellsworth is also offering some new financing options, including 0% interest for 12 months on approved credit.

Will riders give Ellsworth another chance? It'll be interesting to see how this all turns out.

In the meantime, we have one of the new Ellsworth models in for testing and when we're done abusing it, we'll give our own verdict on what the brand has delivered with their latest rigs.

www.ellsworthbikes.com

Ellsworth Handcrafted Bicycles


MENTIONS: @ellsworthbikes / @velofix


135 Comments

  • + 212
 "Ellsworth Launches Free 30-Day Rental Program"
[Reply]
  • + 33
 Not cool of Pinkbike to hide "carym's" comment "below threshold" that pointed out the following:

Typicall Ellsworth crap and shame on Pinkbike for not disclosing the real terms of the offer. From Ellsworth's website:

" If after 30 days, you aren’t 100% satisfied with your new bike, you can return it to your place of purchase and receive a full refund (less a $250 restock fee). The only conditions are that you purchase through a participating US outlet, and return the bike with normal wear and tear."
[Reply]
  • + 18
 Plus a $250 restocking fee when you return it. No thank you, I'll go to my bike shop and demo bikes all day for free during their demo days and decide on a new bike if I wanted to purchase one.
[Reply]
  • + 38
 @biscayne: Pinkbike is not 'hiding' it as such. +/- props move the comments up and down the stack, give him +props and it'll come back up, too many -props and it gets marked automatically, but you can still view it by clicking on it
[Reply]
  • + 23
 There's more than a whiff of desperation to this programme...
[Reply]
  • + 10
 @CCM101: I work at a bike shop that rents high end full suspension bikes by the day. It's 60 per day for a trail bike. So 60 (cost of rental) x 29 (number of days renting the bike) = $1740. $250 $1,740. Seems like a pretty good deal to me. Although I admit that this would be a pretty low thing to do.
[Reply]
  • - 36
 @biscayne: Its a f*ckin kona with a different paint scheme and some better decals. f*ck this brand and its "Satisfaction" guarantee. Seems like they are just trying to get some purchases out of the masses that bailed due to their inherent lack of design.
[Reply]
  • + 7
 @biscayne: Pinkbike didn't hide anything. People downvoted his post because they disagree with him and posts below a threshold are placed at the bottom of the page. It's still there, you just have to load more comments. There isn't a pinkbike conspiracy or something. And it's since been upvoted and is now visible.
[Reply]
  • + 28
 Here we go again, the same old crowd of whiners and bitchers. its really getting tiresome. You sound like a bunch of crusty shallow pansies who foam at the mouth upon seeing the word Ellsworth like Pavlov dogs. How about some helpful insight from the past 5 years?
[Reply]
  • + 53
 @biscayne: Are you seriously trying to complain about this? This is an amazing incentive to try and buy an ellsworth if you wanted a new bike 250 bucks on the line if I want to return my 3000 dollar plus investment? Thats amazing and way more than you'll get at any other brand, and obviously the goal is not to bring it back. This is the stupidest whining and complaining ever. You know what you get if you don't like your spesh enduro? Dick all. Try and resell it on the buy/sell market for a thousand dollar plus loss to get something else. But thats not a knock against specialized because usually you can't just return a bike after 30 days thats not a normal consumer expectation its a BONUS. Here you are bitching and whining about a BONUS option you guys reek of entitlement.
[Reply]
  • + 3
 I don't know what they may or may not have done to lose customer confidence. I guess I kissed something in the past. One thing I didn't miss is how awful their styling has always been. I rank aesthetics very highly and I believe most modern bikes perform well enough for a weekend warrior like myself. Ergo, I buy bikes based on looks as much as anything else. As such, there is no way I would want an Ellsworth. I'm sure this is a great bike, but it looks terrible.
[Reply]
  • + 13
 To be fair, I do really appreciate their creativity and risk taking here to try to re-earn some customers. The $250 restocking fee is also what prevents abuse of their offer.
[Reply]
  • + 3
 ya got 30 days to break it and then you are screwed
[Reply]
  • + 1
 @mmakuch:

great point. its actually a very low risk / cost deal if you only end up riding the bike for 29 days and sending it back
[Reply]
  • + 11
 @jaame:

I used to work for the UK distributor. their bikes like the Truth, Epiphany, Moment, Dare were actually great riding with excellent suspension. The big rocker linkage, anodised/lazer etched aesthetic and price put many off, but every time we sent a bike to test, it scored very high or won the group test.

there were issues with the earlier frames being underbuilt and suffering repeated failures on chainstays, some rockers, some front triangle, etc. the distributor had been selling the brand for some years before I joined, there were alot of bikes out there so expected to see some back as normal. but yes problems with warranty supply, often we stripped down new frames to satisfy customer issues, and end up with pile of parts and no spares available for months.

time to time, odd problem like seat post getting stuck in seat tube and we found glass beads from bead blasting inside the front triangle where the bead blasting company in the US had not sealed the frame, bead stuck inside coming loose on riding vibrations. we had to strip down to frame components and try and pressure wash with detergent inside the frame to get beads out, then replace scratched Thomson seatpost. a whole batch of frames came like this Frown

geometry was often not as advertised (steeper and higher), not such much an issue for the XC guys but the Moment owners often put in angle adjust headset and offset rocker to slacken/lower the bike.

However, the Moment was considered a class leading longer travel bike like the early Specialized Enduro. I must admit I never owned one (I had a run of Banshee which we also distributed) but rode plenty and enjoyed the ride, especially the suspension which had an excellent platform feel even on the longer travel bikes like Rogue and Dare
[Reply]
  • + 5
 @hampsteadbandit: thanks for the insight.
[Reply]
  • + 5
 Anything that puts so much as one dollar into Tony's pocket, I am against. Regardless of the bikes, it is the man behind the company that many of us have an issue with. The biggest problem Ellsworth ever had or ever will have is Tony Ellsworth. Ask enough people in the industry and you'll see.
[Reply]
  • + 3
 @iamamodel: Since I am not friends with any industry insider I ask back: What's up with that guy? Not sure if that matters but I am curious anyway.
[Reply]
  • - 6
 @jaame: you're f****** blind
[Reply]
  • + 1
 @iamamodel: pretty sure a carbon manufacturer purchased the company from Tony
[Reply]
  • + 1
 @blackthorne: well said! Give that damn company a chance-- are any of u naysayers building any bikes yourselves? Evil took a dump, but came back stronger than ever. Shut up already!
[Reply]
  • + 2
 I remember when Ellsworth were everyone's dream bike, must have been around 1997. It seems like they should get a lot of credit for how most full suspension bikes ride today.
[Reply]
  • + 2
 @diggerandrider: I wouldn't buy an evil either because I know one guy who has one (actually it's his third one because the first two broke) and it's cracked around the front eyelet of the swingarm. They told him don't worry! It's not structural!

What a joke that is.

There are so many great companies making dependable, attractive, tried and trusted designs... why would anyone take a chance on a bike that may or may not be a lemon, from a company that may or may not be cowboys? It's not like Evil or Ellsworth are cheap options. Top dollar for below par bikes.
[Reply]
  • + 5
 @MortifiedPenguin: "60 (cost of rental) x 29 (number of days renting the bike) = $1740. $250 $1,740. Seems like a pretty good deal to me."

Couple of points here.

(1) Would you really need to rent/test a bike for 29 days before you decided whether or not it was for you? I'd say the real comparison was 60 vs. 250.

(2) Ellsworth expects the bike to be returned with "normal wear and tear". They don't define that any more than to state "no damage". Paint chip(s)? What else? How can you properly test a bike without risking paint chips?
[Reply]
  • + 2
 @truffy: Valid points, I agree with both. I was just pointing out a hypothetical situation that I think shows having the option of taking the bike back after 30 days is a very good value.
[Reply]
  • + 2
 @MortifiedPenguin: I'm talking about demo days our local bike shop has here not rentals. Demo days are free. Even if I was renting through my local bike shop they put half your rental towards a bike if you are going to buy a new bike from them.
[Reply]
  • + 0
 @CCM101: demo days are amazing, but you do only get the bike for a day. I'm just speaking from a time vs. value standpoint. Even if you cut half the cost of renting for a month, the 250 still comes out on top.
[Reply]
  • + 42
 Typicall Ellsworth crap and shame on Pinkbike for not disclosing the real terms of the offer. From Ellsworth's website:

" If after 30 days, you aren’t 100% satisfied with your new bike, you can return it to your place of purchase and receive a full refund (less a $250 restock fee). The only conditions are that you purchase through a participating US outlet, and return the bike with normal wear and tear."
[Reply]
  • + 102
 What are you so upset about? A $250 restocking fee is hardly a big deal, we're talking about 4k+ bikes here. If you rode it for 30 days it means you got to use a brand new bike for a whole month for $250, you can't even rent a bike for a month for that cheap. What do you think they should do instead, sell you the bike and then buy it back from you for more than you bought it for? Get outta here.
[Reply]
  • + 49
 @DirtyHal: Not upset. Saddened that Ellsworth is still in business given his shady business practices over the years. He offered a lifetime warranty on his frames, then when they broke would tell the owners that they were only for the intended life of the frame (I believe he deemed that to be about 2 years) and their frames were too old. In other cases he claimed the frames were abused when it was widely known that the Truth frames had a weakness leading to failure. I wouldn't be surprised if he refuses to purchase back the bikes claiming too much wear and tear because they were ridden in the dirt.

There are a lot of great small bike manufactures that take care of their customers and deserve to be in business (i.e. Turner, Canfield, and Ibis). Ellsworth is not one of them.
[Reply]
  • + 4
 @carym: He isn't in business, the company was sold a few years ago. Get over it.
[Reply]
  • + 20
 @DirtyHal: If Elsworth's history is anything to go by, their definition of normal wear and tear will only cover the dust that settled on it whilst it sat in your climate controlled storage facility for 29 days. Spec of mud? Not taking it back, clearly been abused. Unless of course Tony's no longer involved with the company, then they might actually treat their customer's like human beings...
[Reply]
  • + 27
 @DirtyHal: You might recheck your facts. He sold the company but is still running it:

"Then, as it has done many times before, Ellsworth came roaring back to life—just in time for its 25th anniversary—with a new owner supplying much-needed capital and Tony Ellsworth still at the helm."

dirtragmag.com/ellsworth-returns-with-new-ownership-new-bikes
[Reply]
  • + 14
 @carym: Good to know.....it may have been a better decision to change the name and get rid of the name sake if that has been the problem in the past. Given the above information and the history of the brand, I don't think I would ever feel comfortable with purchasing a bike with that name on it.
[Reply]
  • + 11
 Do you not realize that it cost money to ship the bike, build the bike and if you are not happy the mechanic as to box the bike and ship it back then Ellsworth has to build the bike clean it up and then try and resell it. $250 is a reasonable restocking fee. Pull your heads out. Its a great way for someone who is very interested in buying one to try it out. The suspension on these bikes work really really well believe it or not. The people behind the brand now are riders, pretty damn good ones too.
[Reply]
  • + 18
 @carym:

For the kids who aren't old enough to remember, Tony Ellsworth is the Donald Trump of the mountain bike industry.
[Reply]
  • - 4
 @carym: I did check the facts: www.bikerumor.com/2016/01/30/pcw16-ellsworth-finds-renewed-energy-with-another-new-owner

"To keep up with all of this new momentum, Tony looked to an owner who would be able to take care of all of the business stuff – things he admittedly doesn’t want to deal with. Instead, as the Vice President of Product design, Tony is free to work with his team to develop the product while the new owner Jonathan Freeman keeps the machine running. With the deal officially completed in December, Tony said that Jonathan has some serious business chops and great operational strengths which will help strengthen the Ellsworth brand."

Tony is designing bikes not dealing with warranty issues. Again, your concerns are unfounded.
[Reply]
  • + 27
 @DirtyHal: Given Tony's track record, would you be willing to risk not getting your money back if you didn't like it? Why would you want to deal with a company that would even employee such a scumbag? You probably are not old enought to remember the scores of customers he screwed over in the early 2000's without the least bit of concern or remorse. You probably also aren't old enough to remember that he also managed to get a patent on his ICT (which is nothing more than a horst link) and then extorted money out of companies like Turner for a design they used long before his patent.

If someone wants to buy his product, they are welcome to, but I am also free to make sure people are aware of his history and what a scubag he is.
[Reply]
  • - 8
 @carym: I'm guessing you bought a new ellsworth bike and they still have the same bikes and customer service they had 10 years ago? I'm saddened you think everything is the same it was years ago....lol jk. Whatever, I don't care about any of this. I like riding my bikes not bitching about things that have no relation to me.
[Reply]
  • - 3
 @pigit77: Fortunately not as I was aware of the problems from mtbr. I would rather be riding, but the weather and my body are not cooperating today. Getting older sucks sometimes.
[Reply]
  • + 12
 @carym: This. I've had friends who were also dumped on by Tony Ellsworth. Worst bike company ever. You would think I would embrace this local to me company (San Diego). But, after how Tony treated my friends I could never consider his product. There are many bike companies building quality products, providing quality support and customer service. Ellsworth is not one of them.
[Reply]
  • + 5
 @DirtyHal: The new owner who took over after the previous owner made Tony buy back the company for failing to reveal all the shit he had caused has no idea what he is getting into. The supplier in Taiwan only produces when money comes in up front. Ellsworth is still very much involved and watch this space for another disaster. His designs are like betamax videos and his arrogance will never change. Consumer beware, you buy with the best intentions and Tony will bleed you dry if you have a problem. Dont worry Tony your Mormon brotherhood will always bail you and yoour wifes out.
[Reply]
  • + 3
 @DirtyHal: Actually he is ,he is no longer the owner , but he is still heavily involved with the company. He sold the company in 2015 to BST Nano and then they sold it to the current owner.
[Reply]
  • + 44
 still not interested in even renting an ellsworth
[Reply]
  • + 27
 they look like somebody tried to remake a 2006 kona stinky in carbon
[Reply]
  • + 10
 lol....I liked it.
[Reply]
  • + 2
 No plans to buy or "rent" one but I'd like to go ahead and return them all anyways. Wink
[Reply]
  • + 33
 Ellsworth = Insanity; Doing the same thing over and over again and expecting a different result.

When you get royally screwed on a warranty you don't forget what that feels like. Especially on something as expensive as one of these bikes. No way in Hell I'm doing that again. You'd have to pay me to take one of his bikes. Just go out of business already.
[Reply]
  • + 6
 What happened to you? Can you elaborate?
[Reply]
  • + 21
 @sicmoto: I had a warranty for a cracked Truth and they gave me the run around. Sorry we can't warranty the frame (even though it had a lifetime guarantee), but we can offer you a new one at 30% off which was the same deal they already gave everyone else at the time. The best part was finding out later that the bikes had a known issue. The frame hangs in my garage as a painful reminder.

How they should have handled it was like what Yeti did for my brother when the replaceable derailed hanger didn't break properly and instead broke the dropout on his 575. No questions asked, they replaced the entire back end, new pivots and all.
[Reply]
  • + 22
 Never go full Ellsworth! lol
[Reply]
  • - 3
 the man who visits 12 cities has 13 accidents and it is never his fault.
[Reply]
  • + 23
 Not sure it's ellsworth all the effort.
[Reply]
  • + 14
 Well you already know it looks like shit so I suppose the worst part is already over.
[Reply]
  • + 1
 If it wasnt for the goofy seatstay angle it probably would look pretty good..
[Reply]
  • + 7
 @Carl96: You are right. That and the rocker link. I'm just being an a*shole.
[Reply]
  • + 1
 @Wamprat: Na, just stating the obvious.
[Reply]
  • + 14
 I LIKE ELLSWORTH BIKES Someone tells me what's the original debate about this mess!!!!
[Reply]
  • + 10
 I think the biggest problem is that they were ugly. New ones are pretty sexy.
[Reply]
  • + 8
 That rear triangle is fugly. Seat stay at least needs to match the top tube lines.
[Reply]
  • + 14
 Tony Ellsworth (founder) was a bit of a dick according to some. Their warranty wasn't great either.

With new owners, there's no known dickishness and so far they seem to be acknowledging where the company has come from and what they need to do to give confidence in the brand.

Ellsworth certainly has a unique look, but the long rocker is for a reason. The suspension feels damn nice. I'd ride an ugly bike in a heartbeat to get that same feel (personally, i don't even think they're ugly).
[Reply]
  • + 0
 I still can't get over the huge swingarm
[Reply]
  • + 2
 who cares does it ride well is the question.
[Reply]
  • + 2
 @brookland27: this comes back to the form over function debate, while not the best looking bike, if it rips it rips, thats all im looking for.
[Reply]
  • + 10
 When i read the title Ellsworth launches Bold gurentee i was hoping it would be something radical like Ellsworth guarentee their new bikes will look nothing like they did 10 years ago.... apparently not....
[Reply]
  • + 2
 Get your eyes checked if you think that bike looks the same as Ellsworth 10 years ago.
[Reply]
  • + 9
 So many brands trying to relaunch because they got it wrong.

Most (Marin, Whyte, Cube, etc etc etc ) go for a built spec that's great value and stacks up against the competition, then once the brand has some traction and decent reviews they look to make their money...They increase dealer numbers (thereby diluting dealer sales) reduce margins and spec, and usually warranty becomes "more difficult" shall I say. No one will openly diride your choice, but don't expect your Whyte to ever be the best looking/riding/built bike in the group. But it is good value for money - important, but not glamourous. Marins Hawk Hills for the money is a good entry level full sus. But it ain't glamourous, cutting edge or particularly exciting.


IMO don't buy a brand that's already failed once. In Ellsworth's case it definitely cost riders money.

If you want to buy a relaunched brand, understand it's a 3-5 year attitude to getting themselves back in the game and profitable. If it's the same people, they'll eventually make the same mistakes they did first time around. Don't bitch when that happens.

This is a fantastic offer.....but it's also a sign of how desperate this brand is. If more people try to return than buy the bike, this doesn't work, they'll not have the money to refund all these bikes....this company has a habit of promising change and not delivering....and people will not get their money back. I imagine it will be exactly as it was when they last had issues.

It's disappointing to read uneducated comments about how the bike rides well,and how they've changed....clearly an Ellsworth rider will defend his choice, but defending something you weren't involved in and didn't affect you is pretty low. Coming on here and dissing people for warning about this brand is low too. If you have enough money to get ripped off that's cool, we don't all have the resources to make bad choices.
[Reply]
  • + 6
 Why the hell would anyone buy a company with a reputation that bad, just build it back up?
I mean, usually such acquisitions happen with brand names that still have high value, like Marzocchi for example, but the "new Ellsworth" seems to have problems to shed the old bad reputation.
So again, why take the risk of rebuilding something broken, when it´s no real problem to establish something new (given you have a good product)?
[Reply]
  • + 2
 Like Crank Brothers
[Reply]
  • + 3
 @iamamodel:
Well, CB at least has some sort of cult following them and they have a certain design aspect that is instantly recognizable. It is also a brand name that is well knwon even beyond the borders of our small elitist world into the realm of casual cyclists. They also have a few products that, while lacking in durability, do offer a high level of performance, like the Mallet´s click mechanism. They bought a few great ideas that just needed some quality control and design improvements to turn them into outstanding products. So i can see the value in that brand and why it´s worth the effort to rebuild its reputation.
So CB has at least that going for it.
Ellsworth on the other hand doesn´t really offer any of that.
[Reply]
  • + 1
 @iamamodel: crank brothers has a lot of reliability issues, but they are also known for standing behind their warranty.
[Reply]
  • + 7
 There's no if statement in the press release, it sounds like they will just take your bike back whether you want them to or not.
[Reply]
  • + 6
 Well, let's see how much Ellsworth Bikes are charging for their bikes. Usually it's $$$$. At the prices that they charge, we should be able to get our money back, if the pivots suck, again.
[Reply]
  • + 7
 No, let's not. Let's not encourage a failed company to have one last stab at getting $$$$ out of riders pockets. Let's not pretend they've got a different mentality to business, and accept they are pulling the same stunt they did before.
[Reply]
  • + 6
 Pink Bike should have dissclosed the small print though. Leaving the restocking fee out of an article about a dam warrenty was pretty pathetic. No doubt requested by Ellsworth. Go home PB reporters...your drunk.
[Reply]
  • + 1
 This has nothing to do with warranty moron. If you break your bike or have a warranty issue you don't have to pay a restocking fee. You just pay that fee if you dont like the bike and wanna return it for no reason after a month. Thats a freaking amazing BONUS option to have.
[Reply]
  • + 4
 That Tony guy must have really f*cked over some people. Because if any other bike builder offered that kind of "30 day buy back" program, nobody would be bitching. I dont know that too many LBS's would or could offer that. $250 for someone to come and pick your $5k bike up you rode for a month is prertty reasonable. Hopefully they make good on their promise.
[Reply]
  • + 1
 Not only that people seemed to have missed that Velofix (an amazing mobile bike service here in Canada not sure if its elsewhere) will come to you and tune your new bike for you. What other bike manufacturer does that?
[Reply]
  • + 6
 They've promised before...look how that turned out. If more come back than sell, this is not feasible and will not be honoured.....sounding familiar yet....
[Reply]
  • + 1
 @Bustacrimes: thats literally just you speculating that.
[Reply]
  • + 4
 Something that makes more Sense, would be to have Demo Bikes For a slight fee ($150-200) and 2-weeks to ride, no strings attached. If satisfied and the bike gets purchased, the Demo was FREE and the fee goes towards the new bike.

Otherwise, these bikes get returned after X amount of riding under various conditions, then resold to someone else. This could possibly happen several times with the same bike.
[Reply]
  • + 3
 Anyone who buys the Ellsworth brand is arguably even dumber than the end users who buy the bikes.

There is a reason for the desperation people, examine it.

A history of big promises & subsequent big failures should not be ignored.

If you can't see what's happening behind the scenes you should at least be able to see that they were ugly before & they're ugly now.

Just move on.
[Reply]
  • + 2
 I never know what to think of their gigantic swing arms and linkages -- sometimes I think they're just damn ugly, other times I think they give the bikes character. I do know one thing -- their old anodized paint jobs on their aluminum bikes were killer. Too bad you can't really do that with carbon. I've also heard the old bikes handled really well. The other issues with warranties and Tony Ellsworth's ego, I can't really speak to -- got no clue in that department.
[Reply]
  • + 4
 If I was in charge at Ellsworth: change the frame linkage design, change the company name, deny any association with the former company.
[Reply]
  • + 1
 Talk about an awesome rental program!!!! It's good to see Ellsworth offering this and trying to build their name back up but they might be taken advantage of. 2017 will be the year to see if these guys can stay a float or they'll finally sink and die!!! I do have to say their bikes have been looking better as times go on, but they still have that ugly huge top link
[Reply]
  • + 1
 No matter what Ellsworth does people will whine and complain. Has anybody here complaining actually themselves had a warranty issue or bad service from Ellsworth? Or are you all bandwagoners? The posts and complaints on forums are like half a freaking decade old move the f*ck on. Are you not buying specialized because they sue the shit out of small brands? Doubt it. Are you not buying Kona because 10 plus years ago they snapped like crazy and had a terrible warranty dept? Doubt it. It sucks that people had a bad experience with Ellsworth but you could literally read forums of bad customer service or people feeling like they got screwed from almost every single bike brand out there.

The only experiences ive ever had with Ellsworth have been extremely positive. Nobody can change what happened in the past but they can try and move on and learn from their mistakes which is what they are obviously trying to do.
[Reply]
  • + 8
 Get back to us when you've had a direct experience with Tony - then you will find out why the company has the reputation it does.
[Reply]
  • + 6
 you forget to say you also lick Tony's underpants clean twice a week
[Reply]
  • + 8
 You are right. I don't buy Spesh, kona, Ellsworth, or the other brand that had a 40% frame failure rate in 2016. I don't put money in Mike Synyards pockets, OR Tony Ellsworth's, for obvious reasons.

I am amused that you visit this site and want to push an agenda that involves buying from people who don't have much respect for the end user of their product. I amazed that you then abuse people who don't want others in OUR community to make the same mistake. You've added nothing here....the people warning about how bad this company have been is at least a fair warning to those considering parting with their hard earned.
[Reply]
  • - 1
 Actually yeah, you can doubt all you want you ignorant fvcktard, but I personally will never, ever buy another Spec because they are a corporate bully & there are too many much better options to choose from.

Some "mistakes" can't be forgiven. GFY.
[Reply]
  • + 3
 @Bustacrimes: I've had amazing experiences with Ellsworth as a brand. Years ago in whistler on the last day with a broken bike they basically allowed me to free demo a dare for the whole day. It was back when I believe Jack reading was his name on the team and he was right at the demo tent talking to everyone. Last year I shared that experience online (didn't even say anything that positive said the bike was ugly as shit but it rode nice) and somebody from ellsworth randomly messaged me and thanked me for being honest, said they had a lot they were trying to learn from and have changed cometpletely in terms of customer service and he sent me a t-shirt no questions asked just cause I had shared my experience. I have a V10 I'm not in the market for a new bike and they know that but they are trying very hard. Things like that and this new incentive impress me. Again, in the last 5-6 years I have had nothing but completely positive experiences with Ellsworth but I should shit on them because years ago there were problems that hardly anybody here complaining THEMSELVES experienced? I'm gonna stand up for them they've definitely owned up to problems and are trying hard to change and I respect that instead of them thinking they are some boutique high end brand and above the past they recognize they have f*cked up and need to earn people's respect back. It really sucks that people got f*cked over or feel that they did and it's definitely not right or fair but all those posts on forums are years and years old.
[Reply]
  • + 1
 @Trials-FTW: which "mistakes"? Did you personally have something happen to you? What was it? Why did you just focus on Spec what about all the other brands? Tons of brands have some shitty dirty laundry.
[Reply]
  • + 3
 @johnlin999: You seriously made a new account just to write that comment anonymously? Coward. I own many bikes none of which are Ellsworth.
[Reply]
  • + 1
 "Are you not buying specialized because they sue the shit out of small brands?"

Yes. Yes i do.
[Reply]
  • + 1
 @Loki87: the point is we don't constantly bring up the mistakes of other brands from years ago but for some reason Ellsworth everybody should hold onto for eternity even though most people talking shit haven't even personally had any reason to be upset at Ellsworth they just read some complaints on forums which you can find for any brand. Ellsworth has done way more than any other brand to try and make up for the past (including this) and it's just constant negativity.
[Reply]
  • + 1
 @mmakuch:
Not hating on Ellsworth here. I have no experience with them and as far as i know, they´re under new ownership, aren´t they?
My comment just applied to specialized and how they have no respect for customers and competitors. Just wanted to make clear that some things tend to stick to peoples minds and for the average joe, they stick to the brands name so it doesn´t matter what changes happen.
[Reply]
  • + 1
 @Bustacrimes: What was the other brand with a 40% frame failure rate in 2016?
[Reply]
  • + 1
 @Bustacrimes: interesting. Where do you get the Kona 40% failure rate you quote? Or, for that matter, other brands you mentioned. Please back up your claims with verified facts.
[Reply]
  • + 1
 I am and will always be a huge fan of Ellsworth bikes. They were way ahead of their time and even the old models compare to today's rigs. My 03 Id is running close to six inches of front and rear travel, sub 30 pounds, and does not bob when climbing. Not bad for technology that is a decade old. If I ever buy a new bike it will be an Ellsworth.
[Reply]
  • + 3
 Funny there was a recent poll about form over function and vice versa, I guess we can see what the consensus was based purely on these comments.
[Reply]
  • + 1
 I hope the guy who bought Ellsworth didn't pay much for the brand. It's been 15 years since they led in anything, except shaddy biz practices with dealers & customers.

There was a family ran shop here in town that was stoked to get Ellsworth. The wife bought a frame and within a month it broke. She went to warranty it, as the owner no less, and it took 3 months....and they made her pay for the broken piece!! Needless to say, they dropped them.

This is no a new problem with Ellsworth nor is it unique to a given year but rather the life story of the brand. There is a reason why you don't see them in shops or industry insiders riding them: the stories are real and not just honest mistakes or life got tough for personal or supplier reasons. Cause hey, anyone who's owned a biz has been bit by such issues and shit does happen.

Anyone else offering such a promise, I'd be impressed. But 15 years of Ellsworth stories wonders how well they'll actually honor the deal or if it's just a means to ditch stock.
[Reply]
  • + 1
 Love Ellesworth rode a Momment for two seasons still solid now someone else has it and still looks new. Best bikes around in this disposable culture wish I could afford another one, amazing company killer rides.
[Reply]
  • + 1
 When I started riding there were only Specialized, Trek and Cannondale and a few Santa Cruz rolling around now there are more than you can count on your hands and toes how do they all stay in business.
[Reply]
  • + 1
 im just going to say, I had an ellsworth for years, it rode well and I had no issues whatsoever. I understand that bad business practices should be scolded but we might be beating a dead horse here.
[Reply]
  • + 1
 If I wasn't rebuilding my old diamondback, I'd finance one of those dares tbh. I'd gladly take advantage of that incentive considering I don't have 4 grand to drop on a mountain bike
[Reply]
  • + 3
 be perfect with a gearbox
[Reply]
  • + 1
 Translattion = We can sell our bikes, so we hope you have never ridden anything good, and you will buy one of our crap bikes, and like it because it's new.
[Reply]
  • + 3
 For what ells-it's-worth. This is pretty neat.
[Reply]
  • + 2
 Lizzard Skin Fork Stanchion Protectors. Party like it's 1995 Ellsworth. I know you wish you could.... Nice try.
[Reply]
  • + 1
 X-Fusion beat them to the punch. Next is Box Components drivetrain, Schwalbe tires, Reynolds carbon wheels, Shimano hubs, then Hayes brakes is gonna make a comeback.
[Reply]
  • + 3
 Not sure any of the other brands you mention have ever been guilty of such poor customer service, making false promises, and burying their heads in the sand as Ellsworth. Bit unfair putting them in the same bracket.
[Reply]
  • + 1
 @Bustacrimes: was going more for the "hey i'm an off brand that has a decent product but 99% of consumers prefer the big brands. Come try products for 30 days, worry-free." Threw Hayes in for laughs.
[Reply]
  • + 3
 Why not just set up a lot of demo events all over the US?
[Reply]
  • + 1
 perfect time for me to step in, get em while there down. just got a old ellsworth dare frame for 250$ lets hope for the best
[Reply]
  • + 1
 fair play...i like the new bike and would not be miffed at the 250 dollar restocking fee at all.
[Reply]
  • + 1
 cool bike, but unless we see it win an EWS race. Ain't no one gonna buy it.
[Reply]
  • + 1
 I say you gotta respect the fact that they're putting their money where their mouth is. I would consider trying one.
[Reply]
  • + 2
 Can't wait to read the comments for this....
[Reply]
  • + 1
 soo by summer, there'll be a bunch of used ellworth's for sell out there...
[Reply]
  • + 2
 April fools already? getting in early.
[Reply]
  • + 0
 I for one would actually love one of the new Ellsworth's. This just sweetens the deal. If only I were in a position to buy a new bike ????
[Reply]
  • + 3
 shit is as shit does.
[Reply]
  • + 2
 First x fusion now ellsworth..... I hope its ellsworth it in the end....
[Reply]
  • + 1
 Yay Ellsworth and I'm just over here like when is that new 661 line coming out.
[Reply]
  • + 1
 It's not a bad looking bike I gotta say.
[Reply]
  • + 0
 I really like the model of having the bike delivered, tuned, and 30 on site re-tune.
[Reply]
  • + 1
 Where's the new Specialist? Loop stays and all please!!
[Reply]
  • + 2
 Still makes me cringe
[Reply]
  • + 1
 Turned mine into a ski bike. Hopefully it shreds
[Reply]
  • + 1
 so does the new 36 come with neat fork socks like that?
[Reply]
Below threshold threads are hidden

Post a Comment



Copyright © 2000 - 2017. Pinkbike.com. All rights reserved.
dv65 0.090783
Mobile Version of Website