Box Components Launches New 'Box Two' Drivetrain & Lifetime Warranty Against Breakage

Jul 3, 2018 at 14:46
by Box Components  
Box Two Drivetrain

PRESS RELEASE: Box Components

There is no hiding from the truth. As a matter of fact, it's best to face the facts, be transparent, and correct any mistakes. That's why we have implemented our new Lifetime Warranty Against Breakage. Through this new policy, our objective is to provide reassurance to our users and let them know that shit, I mean shift, happens. This means that if you own a Box product, and in the unlikely event that it fails you, we will replace it - no proof of purchase required. Ditched your bike and smashed the derailleur? We got you covered. Broke your Box One carbon handlebar when you hit a tree while taking a sick selfie? No problem!


Since the initial launch of our Box One Drivetrain in 2016, we have been humbled by the market's enthusiastic adoption of a third drivetrain alternative. Unfortunately, things don't always go as planned and we had some issues. Fixes didn't happen overnight, and it was no secret that we had some weaknesses. A clutch that lagged in performance and casted parts that could fail under extreme conditions were targeted for improvement. We are excited to report that our all-new Box Rear Derailleurs now feature near indestructible forged top links, completely re-designed, brand-new Tri-Pack™ Limited Slip Clutches for seamless chain control, wide and extra-wide cage derailleurs that have been optimized for our 11-46 and 11-50 Cassettes respectively and did we mention a Lifetime Warranty against breakage and manufacturer defects? Paired with our new Twin Lever Shifters, that use improved ergonomics and finger controls, they provide smooth and accurate transitions from gear to gear, with up to four shifts on the throw. With riders like Vinny T. dropping in on some of the worlds gnarliest lines at Red Bull Rampage, we are happy to see the new product performing at the highest level; and fear not, if you’re after excellent value, our Box Two 1x11 Speed Drivetrain including Twin Shifter, Rear Derailleur, Cassette and Chain offers the same durability and innovative technology as the Box One tier, delivering high-precision racing performance at a competitive price.
Box Two Clutch

photo
Box Two Twin Lever Shifter - $44.99

• Speeds: 11
• Material: Aluminum, Glass Fiber/Nylon Composite
• Hardware: Stainless Steel
• Color/Finish: Matte Onyx
• Weight: 119 grams
• Compatibility: Box One™, Box Two™ 11-speed, Shimano® Dyna-Sys 11

photo
Box Two Wide Derailleur - $109.99

• Speeds: 11
• Material: 6061-T6 Aluminum, Glass Fiber/Nylon Composite
• Pulleys: Closed Bushings
• Cage Size: Wide
• Maximum Cog: 46T
• Hardware: Aluminum / Cr-Mo alloy
• Finish: Matte Onyx™
• Weight: 284 grams
• Technology: Tri-Pack™ Limited Slip Clutch, Pivot Tech™

photo
Box Two 11-46 Cassette - $99.99

• Cogs: 11-13-15-18-21-24-28-32-36-40-46
• Hub Compatibility: Shimano® HG
• Material: Steel, 7075-T6 Aluminum
• Weight: 480 grams (w/lock-ring)

photo
Box Two Extra Wide Derailleur - $119.99

• Speeds: 11
• Material: 6061-T6 Aluminum, Glass Fiber/Nylon Composite
• Pulleys: Closed Bushings
• Cage Size: Wide
• Maximum Cog: 50T
• Hardware: Aluminum / Cr-Mo alloy
• Finish: Matte Onyx™
• Weight: 288 grams
• Technology: Tri-Pack™ Limited Slip Clutch, Pivot Tech™

photo

Box Two 11-50 Cassette - $99.99

• Cogs: 11-13-15-18-21-24-28-32-36-42-50
• Hub Compatibility: Shimano® HG
• Material: Steel, 7075-T6 Aluminum
• Weight: 559 grams (w/lock-ring)

photo
Box Two 11 Speed Chain - $24.99

• Speed: 11
• Material: Heat Treated Alloy Steel
• Number of Links: 116
• Inner Plate: Solid
• Outer Plate: Solid
• Pin: Solid
• Finish: Nickel Plated
• Weight: 255 grams

For more information, please visit boxcomponents.com.

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100 Comments
  • 43 0
 $99 for an 11-50 cassette seems very good value
  • 14 5
 I read some where, they're re'branded Sunrace?
  • 1 0
 @nojzilla:

I've read that too.
  • 8 0
 @nojzilla: seeing them in person, I'm pretty confident that they are one in the same. I still purchased the box 11-46 cassette to use on my XT drivetrain though.
  • 11 17
flag nozes (Jul 5, 2018 at 2:43) (Below Threshold)
 I'm getting rid of my 11-46 Sunrace,shifting is terrible.
  • 7 0
 $290 for an 11-50 1x11 drivetrain minus crankset with a lifetime warranty? If the quality's good (someone said it's renamed Sunrace) that actually doesn't sound bad.
  • 6 5
 i had one of those cassettes, that with 400 km, the harder gears would skip under load, the chain didn't have 0.5 of stretch yet, so it was purely the cassette. would not buy one again
  • 1 0
 @nojzilla:
I was thinking it looked familiar!
  • 9 1
 @nojzilla: Yes, it's a rebranded Sunrace cassette. Not that that's a bad thing. I've switched over to Sunrace cassettes completely. Shimano-level quality with better gear spread.
  • 25 1
 And only 560grams! What a deal, that's like 3 cassettes for the price of one.
  • 3 0
 @TheRaven: more cogs on carriers too, less soft alloy freehub damage Smile
  • 4 0
 @nojzilla: They are. I have a 11-46 Box and it's the exact same as my Sunrace 11-46 minus the graphics. It's not a bad thing at all, as my Sunrace cassette has been nothing but awesome.
  • 2 0
 @tiagomano: concur. had two behaving exactly the same way. the third cost me new hub. lock ring gave away and end of hub become grinded. switched to steel shimano for lower price and difference is huge in favor of shimano.
  • 1 1
 @nojzilla: Of course they are...anyway I think its a very nice alternative!
  • 3 5
 @maddiver: i had to drill the lock ring to take the cassette of my hub, poor quality really.
  • 2 1
 @nojzilla: Perhaps... But, being that Sunrace has been in the game a really long time, producing a solid product, I don't see that as a negative at all.
  • 6 0
 @nozes: More details for such a claim please.

I cannot tell a difference in shifting between Shimano cassette and Sunrace cassette.
  • 1 0
 @nojzilla: The shift ramps and spiders look identical. If Sunrace doesn't make Box's cassette outright, the same third party makes both.
  • 1 0
 @fullfacemike: isn't SunRace Sturney Archer or some one like that....? Soz for the vaugeness
  • 1 0
 @nojzilla: Looks like it to me
  • 1 0
 @nozes: My 11-46 Sunrace is great...wonder what the difference is?
  • 1 0
 @pedalhound: Really don't know. I'm using the new SLX derailleur and shifter and KMC chain,frame is '14 Giant Trance.
Could it be the new derailleur doesn't work well in this frame?
All I know is it shifts really slow,anyway I adjust it.
  • 2 0
 @rexluthor: I changed from a 2x10 setup with full SLX except the 11-36 SRAM 1070 cassete,the Sunrace is my first 11spd 11-46. I'll be trying a XT later this month.
  • 5 1
 @tiagomano: You really are sticking to your guns on this and trying to contradict all the many more people who have had nothing but excellent experiences with the Sunrace cassettes. I can be added to that list as well.

You are very much the minority. And probably need to take better care of your equipment.
  • 3 0
 @mgolder: either i had a defective cassette, or i just rode my bike a bit too much, but if in the first two months the chain starts to skip on the harder gears, with the chain with no stretch and visible wear on the cassette it could only be the problem . i had a xt before that that did double the KM, with always a new chain every 500-700 km or when the chain toll said it was time to get a new one, bikes always clean and lubed. both cassettes had the same treatment, so it's not lake of proper care .

the xt that had before, and the slx that followed the Sunrace both shifted better than the Sunrace and were more refined.

the lower volume brand cant match Sram or Shimano quality, probably because f how much money and time they invest in refining them, not even the E.13 trs+ that costs 300+€ is as good on shifting performance ans the shimanos i had before, it's more noisy and shifts worst(i had a xt shifter and mech before, and with the e.13 i have xtr)
  • 5 0
 @mgolder: and i am not contradicting anyone, just telling the experience i had with mine, as far as i know from what i spoke with a few shop mechanics, i am not the only one
  • 1 2
 @nozes: Do you have the RD-M6000-GS rear mech? If not , there you have it...wrong derailleur Wink ...even the right one only works well until 42t.
  • 1 0
 @themountain: It's SLX, so M7000 SGS.
  • 1 0
 @rexluthor:

Which shimano cassette did you have ? I had the SLX m 7000 11 spd. I can without a doubt say, the Box2 / Sunrace cassette shifts no only smoother, but maybe a tic quicker. IMHO the Box is an upgrade, even if the bos was a 11-42 like my shimano was. I'm also using an up graded KMC chain, which may help a bit..
  • 2 0
 @TheRaven: I'll give them the benefit of the doubt but my Sunrace 11spd cassette literally blew up with less than 1000 miles on it. I've never had a Shimano blow up like that. They warrantied it no questions asked but it's been sitting on the shelf for over a year now and I have no complaints with my XT replacement.
  • 1 1
 @nozes: So it wont work...obviously ...duh!
  • 1 0
 Perhaps, but at 559 grams it's basically a brick with teeth.
  • 1 0
 @tiagomano: It can be loads of problems, b screw adjustment, poor maintenance on the shimano derailleur clutch (it's usually neglected) and it can wreck performance, cables getting extra friction somewhere, bad chain alignment, bent frame dropout, etc, etc. Most of these annoying things require a dedicated problem solving detective ;D it's a struggle.

Overall I think the cassete would be my last concern given the amount of stuff in between that require careful tune and maintenance, because you install it and leave it, that's it. In 20+ years of biking never heard a thing about this or that cassete, they got worn out after a while, that's it.
  • 1 0
 @t-stoff: I've directly compared Sram X-dome (X01) and Sram pinned (GX) cassettes, and there is a big difference in shift quality between the 2. I suppose this is because the X-dome cogs are stiffer or have better machined ramps, but my opinion is that the cassette makes a bigger difference than the shifter or derailleur, and if you're going to spend $$ on a drivetrain component, the cassette should be where you put it. This opinion is also reinforced by friends with the e13 cassette who say it shifts significantly worse than X01.
  • 1 0
 @dthomp325: I'm sure it does, what I'm saying is that it should be trouble free if everything is fine, if it doesn't, if the drivetrain "harmony" is broken, everything will be shit and it's easy to blame on one specific component.
An yes of course there will always be some differences between brands, quality and features. I'm yet to try a Sunrace k7, I just installed a couple for some friends (I'm in hands with the possibility of buying one - thanks SRAM for lacking 44+46 on 11speeds) but I've used all other brands on different bikes and tune, maintenance and efficient troubleshoot is the key from most of the problems.
  • 1 0
 @tiagomano: I have an xt 11-46 cassette that skips with maybe 200 miles on it. All new drivetrain as of last year has the same mileage. Cassette teeth in the mid to lower gears are showing some decent wear. Maybe I just pedal too hard...
  • 1 0
 @needsmoarride312: maybe you have the wrong chain too Wink
  • 1 0
 @mgolder: I've broke 2 SunRace 11-46 cassettes within 3 rides apart. The middle cogset arms rip off right below and around the arm rivets. I really like they're smooth shifting and cog spacing, but the need beefed up in places.
  • 2 0
 @themountain: funny you mention that. I did not realize how bad my chain was and ended up ordering a new one about a week after I posted on here. The chain had stretched by one link. I don't know how bad that is compared to other peoples experiences, but it was bad enough to booger up shifting. Also ended up replacing the rear wheel with one that had a bolt on 10x135 rear axle which seemed to really square up my rear end. Shifting further improved.
  • 17 0
 I've had their 11-46 cassette for a few months now, not only does my bike shift smoother, but the jump in gears is improved over the shimano 11-42. I'm pretty satisfied with it. Plus, the black just looks good..
  • 11 0
 Wow great offer. Feels like I need to pull in for a pit stop....box, box, box
  • 8 1
 Lifetime warranty?
Forgive me for being sceptical but I've been burned by this term before, so I have a few questions:
1. Define "broken"
2. Who's lifetime?
3. Does it have to be fitted by "a professional mechanic" or some BS like that?
  • 1 0
 its not a crash warranty or it would state it. On the Instagram post it says lifetime on craftsmanship.
  • 7 0
 @Jcolis1904: "Ditched your bike and smashed the derailleur? We got you covered. Broke your Box One carbon handlebar when you hit a tree while taking a sick selfie? No problem!"
  • 9 0
 Hmm sensible pricing and weights. Well done, might just put you back on the build list!
  • 11 1
 What's the Japanese word for panic?
  • 45 2
 Shimano?
  • 8 2
 @Bahh: haha shimano makes more in a day than box in a year, for sure they are terified
  • 9 0
 @winko: Years ago there was a new company called GripShift.
  • 9 11
 Right...a KMC chain being pushed across a Sunrace cassette by a simple, frail looking derailleur...I'm sure Shimano is terrified.
  • 7 0
 "Lifetime Warranty against breakage does not apply to:
1. Products that are bent."

No, thanks, thats the most common issue with drivetrain.
  • 1 0
 But thats also an issue they have absolutely no control about. Thats why they dont cover it with their waaranty just like any other manufacturer.
  • 7 0
 @daverdave: but they make it seem like crash damage would be covered.

Bend it till it breaks?
  • 4 0
 Bent the mech? No problem just SMASH IT WITH A HAMMER then send it in.
  • 6 4
 I have kind of a love-hate thing with this kind of warranty policies. First of all of course, it shows how confident Box is in her products and provides some ease of mind that if I invest in such a product, it is going to last me one way or another. But for Box to be a sustainable and sensible company, part of the money they get from my purchase is going to be reserved for this warranty deal. To help another rider out. Or me. But see, everything is going to break at some point. Except for a 2007 Saint mech and the Zee mech I bought a few months ago, I've broken all my rear mechs since I started back in 2001. Some miraculously fall apart, some break in crashes, some through some heavy handed shifting. A few months ago I broke the cage of my 2007 X-9 rear mech because I though "Mike says you can downshift under load, let's try it for once". See, part of a gear-intensive sport like this is that you need to accept stuff is going to wear or break. Through age, rider error or just bad luck. I think the price I pay for my gear is still somewhat transparent. Now add this layer of this "whatever happens" warranty. They need to account for the odd spill (which is fair in what they intend to achieve with this warranty) but also for customers who have a poor/destructive maintenance routine or maybe even intentionally destroy their gear. As odd as this seems, this was the very reason Planet X (back when they made hardcore DJ and trials bikes and gear) ended a similar warranty policy. And not just that, every component is going to break at some point even through normal use (through wear and crashes). When I buy a single product, am I actually already paying for the inevitable replacement?

Either way, I do believe in Box' good intentions and wish them all the best in this market. Let's hope their customers have equally good intentions so that this warranty policy won't stab them in the back.
  • 4 0
 Dude! Its an 11 year old Derailleur! Your lucky it lasted half that time!
  • 4 0
 @GMAN1: Yeah, that's the point. If it were from Box, I wouldn't dare to send it back to them and ask for a free replacement. To me lifetime free replacement doesn't make sense for products like these because of this very nature. To actually honor their warranty policy and still remain in business, they need to ask excessively much for your first purchase. Or of course hope that most customers accept that stuff just breaks at some point and wouldn't dare to ask for a free replacement either.
  • 7 6
 @vinay: more often than not, lifetime warranty in cycling world is a poker bluff rather than a sign of confidence... carbon rims are the ultimate example where more expensive product stands up to improved (cosmetic) performance which is that rim stays true until structural failure and is less likely to dent. But off course in case of severe impact it will fail just like aluminium one. But manufacturer counts on the case where buyer will remain within this "cosmetic damage" free zone. Now claiming lifetime warranty for the shifter is cool but again, a well thought out marketing strategy. Doing it for the rear mech is a lunacy doing great mental disservice to society already ravaged by "not my fault" way of thinking and it's repercussions. Client has a responsibility, freeing yourself from it does not increase the quality of your life as well as lives of others. Nobody likes people who don't clean their own sht.
  • 5 0
 @WAKIdesigns: I like the sound of Box Components, but I'll just put this here:

www.youtube.com/watch?v=ALQNFusg_m0
  • 5 4
 @bishopsmike: hahahaha
  • 1 0
 @WAKIdesigns: As you know this is how one buys market share short term especially after a generation of poor performing product. "We got you covered" will be short lived and much shorter if they have another F up. First we'll hear about unstated conditions... then crash replacement bro deal... and then it will go away completely or they will go bankrupt.
  • 2 0
 I have a whole box 1 drivetrain with under 50 miles on it, I was not a fan. The cassette taco'ed as I was climbing a hill, they did send me a new one for free so props for that, but I never installed it and went back to my SRAM system.
  • 1 0
 I have the 1st gen shifter and derailleur and it's okay at best. I am waiting for the new shifter to come and see if it's any better than the 1st gen. The feeling on upshifts is too light and feels like a half shift when starting a climb. The shifter needs a firmer upshift feel and ditch the lateral inward downshifts. I wish the 2nd gen will be matchmaker compatible.
  • 1 0
 Don’t buy the cassettes. They’re garbage. I ran the 11-46t box two cassette for 2 weeks and bent the 4 gear cog on the supposedly steel cogs by pedaling. No impact at all. I can confirm 110% they are rebranded sunrace and the shift performance is bad no matter how many different adjustments i tried.
  • 1 0
 Per the Box website (Oct. 2020), 'Lifetime' refers to the product lifetime during real world use, and is limited to five years from the original date of purchase. This is a 5 year warranty. It used to not have the '5 year' clause and seemed closer to other manufacturer's lifetime warranty. OTOH, their old warranty statement used to limit the warranty on carbon products to 12 months. That seems to be gone now.
  • 1 0
 is there different mounting positions on the shifter?
&
will it work with an XT mech/ sunrace cassette? (box cassette is re'branded sunrace?)

currently have the sunrace mx shifter but, the ergonomics are terrible due to only having one hole for the bar clamp
  • 3 0
 Interested in this! Pricing seems reasonable, and an excellent replacement offer. I'd be interested to see a review of the new setup.
  • 2 0
 Well priced, thoughtfully made and an impressive warranty proposal. What could go wrong? Oh yeah... distribution. Getting this stuff for reasonable coin in Australia is not straightforward even in the internet age.
  • 1 0
 I wish they did this a year ago, I jumped on the Box One derailleur and shifter when they first came out.
I was super stoked for a third option in drivetrains and I loved how the push push shifter worked. I also wanted to support a local company.
But the clutch on the derailleur was so weak the chain kept dropping. It was fine for the first couple of weeks but it got progressively worse. After a second derailleur and a broken shifter, I was done. Really wanted it to work out, but it wasn’t up to he task.
  • 2 1
 Your biggest problem is with the name Box you didn't develop a gearBox. Of course that's hella harder to do right than copy your competition. Having said that I guess when everyone wears out their drive train a year after they buy it... "we got you covered"... for a complete new drivetrain? I can't see this business model working since at least annual repair parts sales are the real reason Shimano and Sram are not selling us internal shifting even though they both have the technology already.
  • 1 0
 I like my box cassette. Better priced performs well. Different gearing to get used too, gives you more climbing gears to play in. I’m not nice to my bikes either... Moab kills everything
  • 6 6
 Seems a little pricey for SRAM X5 level crap.
I see nothing here that would make me wanna ditch decades-old XT reliability/durability, especially when you're asking me to pay the same, if not more $$ for it
  • 3 4
 Not sure what gave you the idea that this was entry-level. Looks like an XT competitor to me.
  • 2 0
 @TheRaven: the sunrace/box cassette might have better spacing but the shift quality is not as good and it weighs more.
  • 5 2
 @reverend27: I run the Sunrace cassettes almost exclusively now and I can tell you from extensive experience that if you are not getting shift quality equivalent to XT then you are doing something wrong. I am extremely picky about my drivetrain tune and would never have accepted Sunrace cassettes if they were not 100% on par with Shimano.
  • 2 2
 Case closed, next build will be SRAM crank, Shimano shifter and cable, Box mech and a Connex chain. Or any other combination of same. It will work great. If Box were offered as OE we would ask for it.
  • 15 0
 You might cover ground more efficiently with a cassette... Wink
  • 10 1
 @mtbikeaddict: Yeah but think of the weight savings with this idea! Wide range cassettes are heavy!
  • 1 2
 Haha, I sure liked when it was like, "just ride your bike" for me. Back in the day I didn't care whatsoever, and I think I was better for it. My mentality was like, "yeah it's a bike, it's a bike, and it's a bike; SO!?"......I still hold that to be true, I appreciate bike parts, but if you're shit, you're shit.
  • 2 0
 I'm interested in anyone that gives me a better 11 speed cassette option than the Shimano 11-46.
  • 2 0
 Yeah thats perfect, all we need is just reasonable price.
  • 2 1
 Pretty nice, sensible price and lifetime warranty that could well be my next transmission, well done Box !
  • 1 0
 As much as we'd like to see three strong competitors in the groupset market, I doubt this one will survive.
  • 2 0
 Lifetime warranty = warranty guys NIGHTMARE!!!
  • 1 0
 I like seeing another player in the game, and it looks like there may be another in play in the not to distant future.
  • 3 2
 I think ill give them a try on my next build
  • 3 1
 You have my attention.
  • 1 1
 I want to believe.
But plastic on a derailleur?
At these prices ill probably take my chances.
  • 1 0
 that's some pretty impressive pricing....
  • 1 0
 Cassette aside, what does this offer over SLX M7000?
  • 3 3
 On a par with Shimano and Sunrace
  • 7 7
 Shimano needs to get their shift together
  • 2 1
 This will take some night sh!ts.
  • 4 3
 @colincolin: First SRAM ground their gears all the way to 12. Round two, Box is derailing the drivetrain oligopoly paradigm. Soon Mountain Racing Products will give no rest to the Saint on the seventh day.
  • 1 0
 @jollyXroger: mrp 7 speed dh drivetrain?
  • 1 0
 @mm732: My bad. I seem to be off.
  • 1 1
 Id get an 11-46 xt cassette
  • 1 0
 Sunrace/Box gear spacing is much better than the Shimano 11-46. Shimano goes from 37-46 in one step. My Sunrace cassette shifts great and has lasted quite well.
  • 1 1
 @Skooks: Yup, arrogant and stubborn Shimano is in for hard times at the hands of Microshift and Sunrace who will both do with gearing what Shimano refuses to do.

Wide ratio 10 through 12 speed cassettes, 10 speed derailures that can do over max 36t cogs and wait for this apparently their new carbon cage clutched RDRs work with both Sram and Shimano shifters. If that is true... its wait and see for every mechanic out there... Shops will stop stocking Shimano in any big quantity.

Shimano has lost ground to Sram due to their arrogance and shops hate Shimano for not stopping the dumping of their product at wholesale prices to consumers through online retailers even after Sram stopped it. Shimano doesn't seem to realise they don't have the hold on the industry they used to. Yes they are still big but they are going to have their asses handed to them if they don't start giving consumers what they want.

Derailleur performance is maxed out. More and more pinion bike tests are speaking to the improved suspension feel with all the drive train weight off the rear wheel. Suspension and handling killed the FDR and its going to kill the RDR and cassette too. The player who is going to break bicycle drive trains isn't here yet but they will be soon.







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